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Customer Ratings & Reviews

Serta - Smart Layers Leather Executive Chair - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 19 reviews

  • 10%
84%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-19 of 19 Reviews
  • Rating: 3 out of 5 stars

    Had this chair before and much lesser quality now

    Posted
    DiversifiedWoman

    Sad to say I was replacing a previous chair of the same I've had for about 4 years. The previous chair started to tilt to the one side and didn't sit up as high as it used to. One time also during the course of 4 years they replaced the gas lift as that too failed. But this last problem with the chair permanently sitting at a tilt, was a FIRST, so we opted to get another chair of the same, since outside of those 2 issues it had been a comfortable chair and seemed well constructed other than that. Now 4 years later and just putting together a replacement chair of the same, it is obvious the quality is more subpar. The weight of the chair itself feels lighter than before, I pushed both the old chair and the new one, side by side and there was a noticeable difference, even in lifting up each of the chairs as far as weight. However the two other factors concern the bonded leather which is definitely MUCH thinner than my previous chair, and like what you see on the more cheaply constructed chairs for like $59-$100. Also the padding for the back part of chair and the very top is horrible, like they forgot to stuff and fill it in more. I'd forgotten this chair came with a 10 year limited warranty. Had I known the chair was going to be more cheaply constructed this time around I'd have opted to have them just replace the seat plate mechanism that appears to be the reason the previous chair began to tilt to the one side. I only realize that now because upon turning the old chair over today, you could plainly see that is what happened. A part of it had broken. However the weight limit of the person sitting on the chair did not exceed the amount stated for the number of hours per week. So I am quite disappointed in the Sealy brand based on the quality of this chair. Don't think I would be able to recommend it this time around. Especially given the price tag.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    It’s a chair alright

    Posted
    Boughtachair
    • Verified PurchaserVerified Purchase

    Softer than the old chair i had from goodwill. I put it together no problem and I’m functionally reetarded. I show it off when friends come over like I’m rich or something cuz it’s a Serta. It’s ambidextrously comfy and attractive, as chairs go. I’m glad I bought it, I think. Actually, it was kind of expensive, though. And I’ve got a lot of expectations of this chair now that I think about it. Better sleep at night (Serta...), less secretarial spread from long days in the office, higher pay when my manager sees me sitting in style cuz they’ll realize, that’s right “I’m worth it.” And dang it, I deserve it! Yeah, this chairs gonna take me places. I’m moving on up in the world. In fact, the worlds my oyster now that I bought it. Wow. This chairs nothing short of life changing.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Surpassed my expectations! wow what a chair!

    Posted
    BobinKentucky

    This chair I bought largely because of the reviews I read. I was never so glad that I decided to listen to them. This is the most comfortable chair that I have ever sat in , in my entire life. Great support for the back and head. Adjustable. Swivels 360. A lot to put together, many parts but the instructions were very clear. This chair is a life changer!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    comfortable

    Posted
    ljv0001
    • My Best Buy® MemberMember

    It took quite some time to put the chair together. There were no instructions OR MANUAL!!! Totally gave up and had a neighbor come over and he put it together (he told me that men don't use instructions...LOL...But it took him awhile to figure it out) Does anyone know how to get a manual for this chair???

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I LOVE this chair

    Posted
    FlyingPoliceBox
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I needed a new chair after my old one began to fall apart after eight years of heavy use. I shopped around for two weeks (REALLY not wanting to change chairs) and finally decided on this one. I am so glad I did. This chair is high quality that you can feel and see. I love everything about this chair.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    Nick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Use this chair at work. I work in online retail and sit for a long time. This chair support my lumbar pretty good for the ole Executive chair that usually doesnt. much better than a basic office chair that they have at my office. Thanks again!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very nice chair

    Posted
    Sandie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Well constructed, thick chair that looks great. Purchased as a gift for my husband who has a bad back and he loves it. Definately happy with this purchase.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Stiff

    Posted
    JonJon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Not the greatest chair. I thought I was getting something else when I purchased it online. Very stiff. front of the seat sticks up and the top part kind of sticks out into your back. At least it does to me.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Comfy for sitting long hours...

    Posted
    Laura13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great chair for the price comfy and adjustable. A bit of a pain in the rear to put together by yourself but I am happy with my purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Chair

    Posted
    Andersoncoop
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I like the Serta Leather Executive Chair, it's beautiful looking soft leather chair with several gadgets.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Office chair

    Posted
    Stella
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Serta office chair is a really nice chair - wasn't sure if I wanted to pay this much for a chair, but well worth it.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not for me

    Posted
    JonJon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Was very stiff and the seat pushed sort of upwards and outwards. Just wasn’t very comfortable to me overall.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Very comfortable

    Posted
    Keith
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Replaced my old chair, this one is so much better. My back doesn't hurt anymore after sitting in it all day.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Comfortable

    Posted
    Skinnytees4life
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had this chair for a couple months now and it was a good choice. Nice looking and comfortable. Expensive but worth it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very comfortable

    Posted
    Mandi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought it for my son. He greatly enjoys its comfort And good support for back

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Chair

    Posted
    Captiandad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a very comfortable chair and seems to be holding up well. Would definitely buy again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    very good chair for the price!

    Posted
    mrtorres
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    solid comfortable chair with 3 solid options. not to difficult to assemble. and it looks good!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very comfortable

    Posted
    Neen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I use this at work and it is very comfortable with good padding on the seat.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Comfy Chair

    Posted
    raync
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Nice office chair. Very comfortable. Feels very sturdy.

    I would recommend this to a friend