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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1980 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are impressed with the ease of use, data transfer capabilities, and setup process of the computer and tablet setup service. Many also praised the helpfulness and knowledge of the technicians, noting the speed and efficiency of the service. While some customers found the price to be expensive and experienced minor issues with software or wait times, the positive feedback on the service's core features significantly outweighs the negative comments. Overall, customers felt their devices were well-setup and ready to use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,980 reviews
  • Rated 4 out of 5 stars

    I HIGHLY recommend the Geek Squad Marks Street NV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up of my 2 new computers was not as complete as I would have liked, but the service could not have been better! The whole Squad at Marks St., Henderson NV, are really great, and helpful people!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New iPad as a gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was extremely important for us to purchase as this item was a gift for our mother. We wanted the device to be set up and our mother shown how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Fast service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the new desktop computer and Geek Squad got it up and running and installed all of the necessary programs. It was ready for pick up a few hours later!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Computer set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek set up everything i needed to get started. Were very helpful and set up was done right away

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Computer set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I accomplished my goal, and that was to get up and running on a new computer- quickly - the best buy/Geek squad representative was fast friendly and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes you need the extra help to set up. Always appreciate the service given by geek squad especially when done correctly and in a friendly manner

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geek squad and a Dell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a new Dell computer that was defective. The Geek department went out of their way to to try to repair it then decided to replace it and set it up for me. I greatly appreciate their help.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Gek Squad computer set up service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was done quickly and thoroughly. All my files were transferred without any loss. Explanation of location of files and use of my new laptop were explained clearly and well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New iPad pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was very nice and patient with all my questions as she was helping me set up my iPad Pro. She helped me pair it with my iphone

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Get Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really pays to have Geek Squad because everything you buy will get additional warranty. They moved all of my old computer files to a portable SSD drive when I was upgrading my computer. Very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New computer set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Best Geek Squad tech come to our home to set up our new computer. He is the best & completed everything the way it should have been done by the in-store Geek Squad should have. Will always request Chris to come to our home if we need any help in the future!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over multiple years we have relied on and trusted Geek Squad to come and set up products at our home when we needed the assistance. They are always professional courteous and I would recommend becoming a Total Tech customer to anyone in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Lighting 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a lightning strike and took out my previous model. Crew at G.S. checked it out, FRIED! Helped me pick out a better than New replacement, saved and transferred my salvaged data and set up the new unit. Professional start to finish, on time and for a fair price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's Once and Done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was transferred over flawlessly. Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Great plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great plan to set up your computer transfer over files makes it easier then doing it yourself

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service staff was very helpful and attentive. Provided my product timely after installing software

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy to work with them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a replacement for my laptop. All files transferred and system setup witput issue. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The eagen staff are really nice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped me replace my burned out laptop and offered me as many discounts as they were able to. Very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Great service to have available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have actually used this service twice in the past several months. The first time involved data transfer and setup. The second time setup only. Both times very happy with communication about what they would to and then what they did and anything unusual they found. Also very happy with the time involved, with same day service on the setup only.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great job by Geek Squad (Will)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will did good job setting computer up and data transfer.

    I would recommend this to a friend