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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2021 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 2,021 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Computer set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek set up everything i needed to get started. Were very helpful and set up was done right away

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Quick, professional and informative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was impressive again. Transferred all my old info from my old computer to my new one. Loaded all drivers and software and had it ready to go so I did not miss a beat. Done a day early and 100% of all needs met.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff at best buy were friendly and knew exactly what to do. they explained everything to me and set up all my electronics they took their time and had to go over some stuff more than once or twice They also told me I could come back in for more help if needed. I love going to best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new computer set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new laptop..I have purchased multiple ckmputers over the years and I always have the Geek Squad set up my new computers . They are excellent!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tech crew very proficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech crew provided service that made using my new computer easy. There was a glitch with the scheduling of this service, the sales staff set the appointment, However it did not transfer to To tech department. The tech advisor set up the service inspite of the glitch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job transferring from old iPad to new one. Very patient with older customer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My Laptop was Checked for Viruses.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were knowledgeable and patient. I always receive great service which is why I keep coming back.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    Geeks at work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did a good job of downloading my data transferring all my files, data, pics, on to my new ASUS Laptop. I thought that they would also save my broser options but I had to set them back up myself. I recommended the Geek Squad to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    worth the wait

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leaving computer with the geek sqaud for a day to have them setup and make sure everything is installed correctly is so valuable. Worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geek Squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrick of the Geek Squad set up my computer ND installed Microsoft. I was able to take my computer home and start using it immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad agent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent did an outstanding job installing Webroot on my computer. She had it installed in a few minutes. I’m well pleased with the Geek Squad. Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Agent connect watch to phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected my mom's Samsung Galaxy watch to her Samsung phone agent was kind and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The eagen staff are really nice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped me replace my burned out laptop and offered me as many discounts as they were able to. Very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was greeted, I was asked questions I might not know, was given good answers. Everything went very well, was very pleased with service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This is a great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad has been really responsive . I bought the annual program. They have been able to log into my computer and solve my problems and answer my questions . Much easier than calling the store to make an appointment and driving to the store . Its like they are sitting next to you.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Fast professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel set up our new all-in-one quickly & efficiently. Sent the data on the old computer to the Norton cloud and came back later & down loaded the data to our new computer.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    Got it back faster than anticipated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up the new cpu so it was ready for use from the start. They also transferred apps and data from my old computer, and then reset it to factory defaults. I had to reload some programs, but it was pretty much ready to go.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    They set up my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and kind and let me know about everything I need to know and set up my laptop perfectly I am completely satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Rocks! A+A+A+!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing to do but pick it up the next day! Techs did everything to perfection! Highly recommend this service!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always appreciate Geek Squad services and this time was no exception. I was helped at my stated appointment time and all my questions were answered in a friendly and professional manner.it made buying a new laptop a pleasure.

    I would recommend this to a friend