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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2021 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 2,021 reviews
  • Rated 5 out of 5 stars

    Great Customer Care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone was very helpful and knowledgeable! I would highly recommend anyone who is in need of computer repair to visit Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Santino, Geek Squad member Best Buy in Garner,NC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Santino Lauriello was great at helping my through a series of questions to get to a great decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up new computer, able to retrieve data of old computer which had quit working. Quick and efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They where able to resolve my issue after a few visits

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Go geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything transferred to new laptop and so far so good. Nothing seems missing or messed up....all my books came back!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great Geek squad team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team set my computer up quickly and emailed with any questions they may have had; making the process quick and easy. Team members were pleasant and quite personable; answering any questions they could. Please be aware, however, you'll need to call Apple directly or go to a MAC store for instructional help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like Best Buy in-store service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in-store personnel are generally very good and helpful. Don’t waste your time with online or phone support. They are awful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that worked with me.He was so exceptional knowledgeable.He had only been there for a few months.I believe his name was maurice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Guys at Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Jose and Kevin were really helpful and patient with me as I discussed my issues when changing from one computer to the next.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kim of the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kim of the geek squad is a wonderful person very helpful took the time to explain things to me. I'm really appreciate that

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Good work Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was prompt with their transfer of data. He explained everything and was very patient with me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GEEK SQUAD SET UP APPLE WATCH

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FAST AND EXPLAINED HOW TO USE MY APPLE WATCH LOVE HOW SIMPLE GEEK SQUAD MADE IT. I WAS NERVOUS TO BUY THE WATCH UNTIL THEY SHOWED ME HOW EASY IT WAS TO USE. GOOD INVESTMENT.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad ++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, fast and curious. Came in with questions, sat down and answered everything about my new laptop quick and efficiently.. So happy and so well worth purchasing the yearly maintenance plan. Brought other family laptops in to have squad go over them. All good!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job and were very helpful and were very patient!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geeks Rock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not have been an easier set up. Handed everything to the super smart Geek and 90 minutes later picked up my I pad everything working and protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set Up My New Dell Laptop Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent who set up my new laptop did a great job and it was finished in less time than they initially quoted me I've always had great professional experiences with my local Best Buy Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Fabulous!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was perfect, everything transferred and my agent helped me download the the correct iTunes necessary. It was definitely worth it, since I needed the expert help! Thanks, Best Buy Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    New laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 days before I bought this laptop I didn't know I was going to purchase new one. Since I had all my data from the one from the backup from days before which made the setup go faster. The new laptop was mirrored like my old one. :)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service department was so very helpful. Took time to let us understand everything we wanted done. Because we are not real computer brains. Had laptop finished next day super fast. Picked up, and again super patient with us explaining that was completed.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great job by Geek Squad (Will)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will did good job setting computer up and data transfer.

    I would recommend this to a friend