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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2021 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 2,021 reviews
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    THESE GUYS ROCK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY DID A GREAT JOB OF SETTING UP THE NEW COMPUTER AND THE TRANSFERING OF OLD DATA FROM THE OLD COMPUTER TO THE NEW ONE.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad walked me through everything that they were going to do for me and at what cost. They listened to my monetary concerns and offered other options. They were on time and polite as well as knowledgeable with the answers to the many questions I had.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    No laptop set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad said they don't set up new laptop nor transfer programs & data. I was able to do it myself. Though it took some time.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    GEEK SQUAD SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very helpful in initial set up and transfer of data.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Great service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of my data was quickly transferred and I had no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job as usual. Geek Squad has saved me a ton of money by their services. Always on the ball and have always completed the necessary work. Keep up the great work, Geek Squad!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Everyone should have this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My best experience from Geek Squad was the speed with which they set up my new laptop, and the care and explaining everything when I picked it up the next day. I've already used the service to assist with a program to my smart TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    VERY GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad set up our iMac for us. When we got the iMac home we just plugged it in and started to play with it. When we had a problem with something we called them and thay would help me figure out what I did wrong and get me back on track. THANK YOU

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionalism and PROMPT completion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was thrilled with the Geek Squad service for setting up my new Surface Notebook. The members of the Geek Squad team were professional! They were also VERY PROMPT with getting my computer ready for pick up, way ahead of schedule. PROFESSIONAL AND PROMPT!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Total tech is a good investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad crew did a great job of setting up my new Mac Book Pro and answering my many questions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Complete Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Painless, quick and complete. Took time to explain everything and to answer my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well done. performed all requested items to our satisfaction. Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad finished set up quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set it up as I requested. Took time to explain difference from old laptop and made transition easy. Finished quickly and got it before date expected

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Set up as requested with no problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was for the set up of my son's new computer. I believe it was done as requested and on time as I heard no complaints from him.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had excellent service from my installer. He connected all required connections to my computer and programed everything I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geek Squad set up my desktop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my new desk top and loaded updated software. Excellent service, knowledgeable staff.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad Data Transfer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents transferred data from my old laptop to my new one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and knowledgeable. They even worked on an old computer iI have thatvI didn't even purchase at Best Buy at no additional cost.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad setup my Stepdads laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad setup my stepdads new laptop for Christmas. We pay for the service, so we get our moneys worth. Geek Squad is great and extremely knowledgeable! Totally recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is very helpful and great service. I also really appreciate the constant email and text updates so I dont have to worry. Additionally the 3 year package has already been useful and we have only had it for a few months.

    I would recommend this to a friend