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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2021 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 2,021 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    HP Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our geek squad agent was very professional from the time he entered our home untill the time he left. He was courteous & answered all of our questions . He was able to install the computer

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Miracle Worker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I wrote down the name of the gentleman that helped me setup my new iPad and transfer my info from my 4th generation to my new 8th generation iPad. He was very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    transfer data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    explained things well, transferred data. easy to pick up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like em

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly knowledge folks did everything in the time promised

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was completed quickly and I received a call to come to pickup. Geek squad walked me thru my new lap and did not make me feel like a total tech geek!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The transfer and setup of my new computer by the Geek Square was done faster than they had predicted. When I went to pick it up they took the time to explain Windows 10. Also there was a Tips icon to make it easier to understand 10.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new Dell and with the plan I bought they set my computer up and had it ready to go when I picked it up and transferred my data from my old computer over to it. Everything works great. Thanks !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    superior customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was the first time i had scheduled help with the geek squad to help set up my gopro. the representative was very professional and related to me on a personal level. she didn't hurry me, but made sure i understood how to work this device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Setup was quick and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was quick and efficient. I didn't need to go without my computer for more than a few hours.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geek Squad set-up my new desktop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was really great having Geek Squad set-up my desktop. The Geek Squad team at the Crystal Lake store are the best. All are very friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-store set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. I have always had the best service at the Port Charlotte store here in Florida. I am satisfied every time I have purchased anything from there. I have the maintenance plan and the anti-virus they recommend. Very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They were good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and made the process easy. I really didn't do much but sign on the line.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Jake at Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jake at geek squad was so helpful. Put me at ease as he transferred things from my old ipad to the new ipad air.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a computer nerd at all. My laptop crashed with all my important files. The geek squad got all of my important files that I had backup on to my new laptop, and installed some new programs that I had purchased. Nice folks

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GEEK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you have any issues just download it to your computer and get connected to an agent that will help you with your issue.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    they transferred the info from my wifes old laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek Squad transferred the info from my wifes old laptop to the new and we were told that it would take 48 hours to complete the transfer but we were called the very next day telling us it was done. Great Job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setting up my MacBook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was patient and professional while setting up my MacBook

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek squad installed my information onto new comut

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old computer information transferred to new computer

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    New Ipad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They transfered my data and answered all my questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    IBook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is very good but has not port for thumbdrives, so I had to purchase a connector.

    I would recommend this to a friend