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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2021 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 2,021 reviews
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek set up new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job transfering files over too our new Dell Computer and down loading anti viruss

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad set up my new laptop for me and install the software I purchased for it. We actually had to go through the process twice because of a problem I found with the first laptop. However, both times they were finished in less than 24 hours.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great job setting up our computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased a new computer for our son to take to college. We had the Geek squad get it going for him. I’m glad they offer this service. It was nice to have everything up and running and ready to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Creative Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associates and the Geek Squad people did their best to help us set up our new laptop at the store location. We appreciated it much.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They walked me through set up and made it easy to understand!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad knows their stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, and really know their stuff. Each person we worked with was courteous and professional. Would recommend making an appointment, not just showing up as we saw another customer do, because it is a very busy department.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Setup for new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was excellent. No missing software or files.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Info to new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job transferring info to new computer thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy staff were helpful, friendly and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service delivered. It was easy to make sure it was dealt with

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Excellent servic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My transfer of data from my old machine to the new one did not take long at all. The young man that helped me was very patient and helpful. Only procedure that did not take was having to use a password to open everything.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    iPad Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup and transfer of data from my old iPad to my new iPad was very quick and painless!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Laptop setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely set up an appointment, but they did everything same day. Amazing service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service as usual! Very helpful and always go above and beyond with a friendly attitude.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used the Geek Squad in the past they are professional kind and know how to answer all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad folks are great & know what they are doing

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is very professional and set up our new computer and installed the software with no issues. Everything is working well two months later and the delivery and installation took place as promised.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The best decision I made.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is patient and knowledgeable. I am not technologically knowledgeable. The technician not only set up and installed my software, he explained everything to me and showed me how to do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech was very good about keeping me in the loop on the process as she worked to set up my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Data transfer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transfered docs, passwords from MacBook pro to pc laptop. Everything is there and it works.

    I would recommend this to a friend