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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2021 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 2,021 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great agents. All of them were great and very knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    the Geek Squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is the BEST! The set up was quick and efficient. They answered our questions ad gave us some excellent suggestions to keep our computer running smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Kristopher is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kristopher set up my computer and made the transfer of all of my data a quick and easy job.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    The guys at the store took good care of me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a klutz with this kind of stuff. They set things up just fine for me. Bringing forward data from my old laptop was especially helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad was on time and performed task quickly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer and computer or set up efficiently. Technician answered additional questions on both in a professional and courteous manner.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    BEST BUYS GEEKS ROCK

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad set up the new computer A timely schedule. Pick up appointment is with easy and informative. Nobody beats BB’s GEEKS!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dedicated help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were devoted to getting the task done has fast as possible but also best as possible. My laptop was ready to go when I picked it up but for one program; but they gave me everything I needed to walk me through finishing it up instead of them holding on to my laptop for another day or so waiting for a email with a code I was going to be getting and would have had to relay to them. If you don't know much about the initial setup of your laptop or you just don't want to spend the time doing it yourself I would highly recommend having the Geek squad do it for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are AWESOME, very helpful and friendly and listen to my concerns and issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Only way to do it for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad is my go to for all set up of devices. Professionally done. perfect . and they teach me as it goes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad helped set up our new kindle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad assistant did a fantastic job in formatting our kindle and connecting it with our new amazon account that they setup.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Set up new iPad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transferred to new iPad. Completed right away. Like Geek.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Service was very good in setting up HP Labtop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was awesome, it itliterally took them about 3 minutes to fix... you think they would have charged less based on the time it took.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    custom service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Instructions were given at time of pickup and he even up loaded apps for me. Will definitely buy all computers from best buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend the Geek Squad to everyone - it takes them a short time to do what it would take me forever to get done - plus reduces my stress!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Have ability to set up yourself - this is better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always set up my tech myself - this was my first time using Geek Squad and it was so easy. I'll always do it this way.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Thorough job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Persons working and explaining couldn’t have been nicer, thorough and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new computer setup went very smoothly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad is a great group. I have always had great service. I recommend them a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job and explained how to use most features

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable, informative and helpful. After receiving assistance, I was able to download the program for my PC and tablet with no problem.

    I would recommend this to a friend