Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1984 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

93%
would recommend
to a friend

Customers are saying

Customers are impressed with the ease of use, data transfer capabilities, and setup process of the computer and tablet setup service. Many also praised the helpfulness and knowledge of the technicians, noting the speed and efficiency of the service. While some customers found the price to be expensive and experienced minor issues with software or wait times, the positive feedback on the service's core features significantly outweighs the negative comments. Overall, customers felt their devices were well-setup and ready to use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,984 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Greek Laptop Configure, and Instaled.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Profecionalusmo, aclaran preguntas, sale uno satisfecho.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales agent and geek squad answered all of our questions completely. Setup was quick

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. They took the time to set up my iPad in the store without any appointment. Did not take long and were very helpful all the way around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEKS GREAT

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always the Geek Squad is great at Best Buy! As always Reanna Chris and the rest of the Geeks at Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great for your laptop issues

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have not taken advantage of this yet but its nice to know i can schedule help with up to 3 different of my laptops and tablets.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geeksrock

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Madison hts Geeks did a great job of setting up my laptop & downloading data from my old one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Tablet setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman was very helpful in getting our new tablet setup and ready to go

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    New Computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    old computer was transferred to my new computer and I am happy with the results.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They put the initial programms in the computer, we picked it up and plugged it in. It set itself up

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did everything for me when it came to switching over from my old computer to my new one. They were very knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    acceptable, friendly

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup technician was friendly and knowledgeable. However, never received a call as promised to let me know when it was ready for pickup. Had to call in to find out.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents transferred all my data and programs to my new computer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lap Top set up by Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my Lenovo laptop and made it so easy for me to learn

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Set up by Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice to have the Geek squad there to set up my new computer

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Made ipad set-up relaxed.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent quite helpful/knowledgable. She was everything I hoped for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad got me hooked up with my new laptop with ease and quickly. Fast, easy, efficient - great customer service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As desired

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my new laptop. No problems. Helpful and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like buying peace of mind

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Tech guy was much better than the salesman, hands down. Knowledgeable, Fast service. Worth the few extra bucks!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job transferring everything from my old Computer to the new one. Quick, prompt service and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - In Store Setup for a laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a laptop for my daughter for Christmas at the Pasadena Hastings location and the customer service was excellent. This was my daughter's first laptop for school and the representative walked us through the set-up, including setting up her login information, password, and anti-virus software. I have a work laptop so all technical issues, including setup, is done by my IT department so I wouldn't even know where to start. So far, there have been no issues with her computer. Thank you Best Buy.

    I would recommend this to a friend