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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2021 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 2,021 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad knowledgeable and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents set up my AirBook to be operational after purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up fast and efficient. All is working well. Done in store with little wait

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good for the amateur

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the Geek Squad setup all I needed to do when I got my new computer home was to plug it in the power outlet, attach a cable to my modem and I was ready to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lAPTOP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent tuned up a new laptop and did a fine job. Well pleased with him

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Set up excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up lap top computers excellent job done in a timely fashion. Very helpful staff.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff took their time to make sure everything was transferred to my new computer. Excellent Service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Introducing new mac to seniors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband and I had 40 minutes to learn about our new mac pro. Nick was Great answering our questions!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Go Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They always do an awesome job setting up and optimzing the computers and are always so nice and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Set up my new computer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so nice to have someone else set up my new computer. This was also reasonably priced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy service from Braintree MA was excellent. Mike / Geek Squad set up my computer and his customer service was superb. I had issues with my first computer purchase of only1 month but Mike assisted me and we resolved the issue to my satisfaction. The service I received is why I continue to purchase items from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Purchase of a Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very helpful and got me set up with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very helpful in explaining my new computer to me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    They were fast and on point

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how quick they are and listen and will not stop until they get it correct and wil work with you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ILM store was super

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed OFFICE and security --tuned up cleaned up new DELL LT which is BLISTERING FAST !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    they explained the new unit to my understanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job in explanations and how to operate new computer. also helped in understanding the software additions and functions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome In-Store Setup Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BestBuy did a fast and efficient In-Store Setup for my new laptop and offers the service at a great price!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Top notch techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up for my lap top was very good. The techs even installed WEB ROOT on my tablet and my wife's laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love everything about it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had it set up in less than 2 days. When I picked it up they explained everything to me in detail.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great windows computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was super they set up my new surface pro computer and showed me how to use it properly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    SetupIpad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up to my liking with helpful info and easy steps

    I would recommend this to a friend