Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2021 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 2,021 reviews
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Complete and efficient transfer of data.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TEK agent was very talented in the transfer of all date to my new iPad, much appreciated.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Excellent service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were knowledgeable, helpful and patient with a very low-tech user. The recovery discs have also been a sanity-saver.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service person wss wonderful to woek with. Very kind and patient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installed a printer driver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James was knowledgeable and professional. Relatively smooth experience

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Very professional service.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek agent walked me through the setup perfectly. I

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They help me out with my laptop and where fast about getting it back to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They will friendly as well as quick. You never regret their service and support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service at Geek Squad Aiea

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The manager and staff diagnosed the problem with my computer and advised me to purchase a new one. Fortunately, there was a laptop in stock that met all of my needs. I wanted a laptop that could play videos. I was able to pickup my laptop in a week and scheduled a short tutorial the following week. I also like this store because it is easier to schedule appointments within a week.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    New computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought new Dell computer. Had geek squad set up and transfer all info very easily. Did a fabulous job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experienced and professional staff. Quick and easy to talk to individuals.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    I always rely on Geek Squad to set up my laptops.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my new laptop. Restored my backup and got it going. Great job Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Geek Squad for setting up my computer couldn’t have done it without you

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, knowledgeable about the job . Cleaned up their mess. Courteous would use them again

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    old woman requires this help

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    useful and helpful ++++++++++++++++++++++++++++++ ++++++++++++++++++++++++++++++

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A great team.

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was really up to snuff. They had my laptop set up and ready for use quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great service.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Gerk squad do the initial installation of software a painless experience for me. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great people to deal with

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks at geek squad set up everything I asked them to and notified me promptly after set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased. Performed everything requested.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative who assisted me performed all the transfers from my old tower computer to my new laptop as requested. When I picked up my laptop, the representative took the time to walk me through the operations of my new laptop and answered my (many) questions with great patience. He was pleasant, knowledgeable and very professional. A very positive experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very helpful and I would suggest them for anything I could need for my tablet and computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Helped me in the basics of new computer.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician helped me install some programs as well as help with the basics of the computer capabilities and Windows 10. Was satisfied with the service.

    I would recommend this to a friend