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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2021 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 2,021 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    yes yes yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved me so much time and frustration. let the professional do this, it is worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did all the installation of the product that the sales person suggested.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team was efficient with a computer diagnostic and new computer aet up. Did have to wait a bit even with an appt and did have to go back and pick up a cord that was missed in repacking the computer. Otherwise overall experience and turnaround on service was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad guys really helped me out!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great resolving all of my new computer issues that were created when I had them transfer my old computer data to the new one. They were not compatible and created a lot of issues that they resolved after they got to my home and realized what had been done!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by the Geek Squad; very professional and able to answer all of my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again, I was Super happy with my Geek Squad service in store! They always answer my questions and do it with the utmost respect! It is a great service for those not brought up in the computer age! They are always friendly and assure me to call back if there is anything else they can help me with!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So dependable to get it right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got everything set up in record Time & answered my questions

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Laptop setup was handled well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although there was a few days wait, the Geek Squad did a fine job with the setup of my MacProbook.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    In store service is excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with the service I received from the in store staff and Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They install the computer to the programs and got it ready

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Way to go Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff completed the service in record time. Very thorough

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Were quick to get me started.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just sat down, called me to counter and she got me set up really quick, it was very good

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the first pc did not work the geek squad was very helpful in making sure the replacement machine was set up properly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    These folks are great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad has helped me a few times now. Very helpful! And their response time has been quick.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    did a very good job on my disk computor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yes they help me set up my new computer this was big help to me thank you to all

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek agent had positive customer service and was knowledgeable on all the questions we asked.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad did well. Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transferring my information from computer to computer was quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommended there service. They went step by step with helping me set up my computer.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy and very helpful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my software for me so my laptop was ready to be used.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    satisfied service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad transfered info from recently purchased defective Lenova laptop to new laptop

    I would recommend this to a friend