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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2021 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 2,021 reviews
  • Rated 4 out of 5 stars

    Data transfer for a newer Ipad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and were friendly and professional!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with service, nice to have every thing moved to new computer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Knowledge is "their" key!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad knows what they are doing and are very helpful for the "needy" !!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Good service . Good protection. Buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very helpful. Everything was right the first time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Satisfied with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my new Tower quickly and demo'd it at pick-up. Sam was very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Laptop setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job setting up my new computer and adding my software purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup our new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Becky was excellent. She stayed with us and showed us the features and answered our questions for the 3 hours we were in the store understanding the new features of the computer we had just purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    computor setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad did a great job setting up my computor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY SATISFIED WITH THE SETUP BY BEST BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SETUP WAS WELL WORTH THE SMALL CHARGE. EXCELLENT AND QUICK SERVICE BY A VERY NICE TECH

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped off the computer with the Geek Squad and had them load all my software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Valuable Part of Buying a new PC or Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of all the services offered in setting up a new personal computer, this one seems the most important. Electronic transfer is accurate and quick. It was major reason I purchased a Geek Squad TotalTech membership. The staff was quick, friendly and

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely pleased with service and products.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely pleased with service and products. Highly recommend to anyone who asks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad thank you!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad and Geek Squad Remote installed my laptop quickly. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always fast service! Everything on my old PC was on my new one. No problems!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and Great Staff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome set up experience that was catered to our particular needs! I highly recommend purchasing and maintaining your new computer with the Best Buy team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast in-store setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeksquad had my new computer up and running withing 24 hours of my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've contacted the geek squad many times and everyone was helpful and supportive

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    In-store PC setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Best Buy Total Tech Support pkg. Setup was done on time. New HP laptop was ready when promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 89 year old mother was In the market for a new iPad. She had purchased her previous iPad at Best Buy and was very comfortable with the purchase and process, so she asked that I take her back. All associates were extremely helpful in the selection, set up and purchase processes.

    I would recommend this to a friend