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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2021 reviews

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92%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, data transfer, and quick setup of the "Setup for your Computer and Tablet" service. Many customers also appreciate the speed and knowledge of the technicians, as well as the helpful service provided. However, some customers have reported issues with the software, price, performance, wait time, and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 2,021 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Fast and friendly service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable employee's. Very patient with customers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my Tablet for me very quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was super fastand effiecient in setting up computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very experienced and courteous when they were setting up my new computer. Geek Squad Rules!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Help me pick out a good computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Help me set up all my programs and showed me how to use them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to my Rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for being so patient. I’ve been out of the technology world for a while and Geek Squad didn’t treat me like an idiot. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and accurate set up, everyone was helpful and nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very knowledgeable and got my laptop working again. They reinstalled OS system, and laptop set up.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful & knowledgeable. My iPad was not working & needed to be reset

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Porting a breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy-peazy, Best Buy had all my data transferred over without a hitch.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Set up was as ordered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was great. Tech was very helpful and answered all questions

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Really helped out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was definitely worth it to get set up at store really helped out

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 4 out of 5 stars

    Good experience with the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a good experience with the Geek Squad. I called them and they answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Things went well beyond my expectations !

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent insstructed me on my computer & set it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents fixed my Laptop Quickly and for a great Price. I highly recommend their services to anyone seeking assistance with their tech. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Everything was set up correctly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed all my programs. Everything is working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    William rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice young man named William helped me out. He was the store clerk who helped advise me, and he gave me good advice. I am grateful to him.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good choice for those who are not tech folks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set done quickly, really good, helpful team. Answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Print drivers updated with help from Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to print documents. Print drivers were updated, and everything is working great. I would never be without Geek Squad Total Tech service. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Geek Squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and friendly, even called to follow up with me after I picked up my computer

    I would recommend this to a friend