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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1976 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are impressed with the ease of use, data transfer capabilities, and setup process of the computer and tablet setup service. Many also praised the helpfulness and knowledge of the technicians, noting the speed and efficiency of the service. While some customers found the price to be expensive and experienced minor issues with software or wait times, the positive feedback on the service's core features significantly outweighs the negative comments. Overall, customers felt their devices were well-setup and ready to use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,976 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressed with the efficiency and knowledge of the problem. They were very helpful in assisting me to replace my computer to suit my needs without pressuring me to buy something more expensive. Very happy with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Aundra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fix my pc. My pc works great! I am glad purchased my Mac pc!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad saved my stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is awesome. My two major encounters with them (two broken computers) over the years has been professional, timely, and most helpful. Both times they were able to save my doc, pictures, etc. I would not hesitate to beg for help from them if needed!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent setup of new computer and of

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful in setting up my new computer. The work was done in record time. They also cleaned up some files and apps on the laptop and basically made the computer much more efficient. I was able to do the rest of restoring certain ups by myself without any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad members were very helpful in showing Me what I needed to know about getting started with Windows 11, & helping with the questions I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They fixed my iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my iPhone that I wasn’t able to use.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Very Good service from Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer working well. Data from older computer transferred to new. Geek Squad very helpful. Contacting by phone quite difficult at this time. Best to visit the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Geeks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad reset my computer quickly and got me going again. Thanks m

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a laptop, MS Office and security software and geek squad set it up. Purchased at about 8:00 at night and they had it in my son's hands the next day ready for use. Great service, will use again!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Great transfer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it when my pictures and files got transfered from my old desktop to my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great option for set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was almost as I wanted it. Possible OS corruption when items were transferred which prevented some programs from loading. Staf was helpful and set up everything as requested and took time to explain things.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad knows their stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, and really know their stuff. Each person we worked with was courteous and professional. Would recommend making an appointment, not just showing up as we saw another customer do, because it is a very busy department.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service by a Geek Squad member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service! Wish I could remember his name. He had a long ponytail. Ethnic, maybe of Indian descent. He was just extremely helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer, Ease of use

    Rated 5 out of 5 stars

    Geek Squad is excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad transferred data from old laptop to new one! Very efficient and did so in a timely manner. They even asked several questions that I had on downloading additional programs! Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set my new iPad down the tracks, no fuss.!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are great. They get you sit, relax, and then before you know it…..you’re out the door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my new laptop and its security protection for me quickly and professionally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my Mac desktop quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was very pleasant and helpful. They explained what they were going to do to get me up and going on my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell Phone/Beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect service by the Geek Squad...A+. Will use service again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Duke. He is the best. Helpful and funny. Easy going.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ver helpful, fixed my laptop after two days. Would recommend

    I would recommend this to a friend