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Customer Ratings & Reviews

Sevenhugs - Smart Remote - White-Angle_Standard

Sevenhugs - Smart Remote - White

Model: SR1AS0WHSKU: 6311764

Customer rating

Rating 4.1 out of 5 stars with 93 reviews

80%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-15 of 15 Reviews mentioning:
battery
  • Rating: 4 out of 5 stars

    I like it!

    Posted
    DocWill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Great remote, battery life is not the best. Must use charger every night and I don't really care for the circle transmitters you stick on the wall to activate the point option. I haven't had to much luck with the "find your remote feature", hopefully they will do a software update for that. But I really like the remote, ordered another one for upstairs!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Battery doesn't last a night

    Posted
    Dkde
    • My Best Buy® Member

    I don't even vaguely understand why anyone gives this a good review. The battery drains completely if taken off the stand and left on my coffee table for a night with no use. Room sensors continually need to be calibrated. Worst product I've ever bought. I want to love it, but all it is is a nice looking piece of glass that has no actual use. I wonder how many of these reviews are by employees of SevenHugs.

    No, I would not recommend this to a friend

    • Brand response

      Sevenhugs

      Hi,

      Thank you for taking the time to give your feedback and comments as we always appreciate hearing the voice of our customers as this helps us provide an overall better user experience. I would like to mention that Sevenhugs Smart Remote is a touchscreen universal remote and due to this it will consume more battery than normal classic remotes consume and it will often need to be charged.

      We understand that this is not a behaviour that you may be used to and we also recognize the need to extend the current state of the battery life so I would also like to mention that in our next update which should be implemented in the coming weeks, will see certain features that will extend the battery life much longer than the current capabilities and make this more satisfactory for users, so we would like to ask for a bit more patience and you surely will not be disappointed ! Sevenhugs

  • Rating: 2 out of 5 stars

    Not as great as I had hoped

    Posted
    Jisaac3636
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    While we have not had any issues with the set up or functionality of the remote, there are three main issues I have which I didn't even consider prior to purchasing. The first problem is the battery life. Basically it needs to stay on the charger almost constantly when it's not in use. Otherwise, the battery dies rather quickly when it's just sitting next to you not in use after about maybe a day. It's easy when you are going about your day to forget to set it back on the charger. I also feel as though it loses its charge without warning. So you could be sitting there wanting to change the channel but you can't because the remote died two hours ago and you had no idea. My second issue is with the size of the remote. I never thought I would say this but there is an advantage to having a larger remote: the bigger it's the harder it's to lose. This remote is tiny and smooth so it gets dropped and gets lost in the couch cushions constantly. My third issue is probably the biggest and that is because it's a touch screen, it adds a level of difficulty I had not considered before buying it. If you have fat fingers like me, forget it. I'm constantly touching the wrong thing and inadvertently changing the channel or rewinding/fast forwarding or changing the setting. You have to look at the remote when using it. It sounds dumb to say but it's true. Most people I know change the channel without looking at the remote. You cannot do that with this. It's rather annoying and it's enough to make me want to get a different remote entirely. If you have a family, small children, fat fingers or just like to watch tv or movies at home this is not for you.

    No, I would not recommend this to a friend

    • Brand response

      Sevenhugs

      Thanks for your comments and feedback, we are always finding ways to extend and improve the battery life as our Smart Remote is a touchscreen universal remote so it will always consume more battery than normal remotes (Think on the same lines of Smart Phones) however we have various implementations for this coming.

      This is the first version of our Smart Remote and we went with the design that we felt would be suitable for a majority of our potential users. In the future there will be different models and sizes available for Smart Remote that will fit more individual needs of customers (We are also working on a “Find my remote” feature to locate the Smart Remote incase it ever gets lost)

      The whole design and concept of our Remote is to be touch screen, we understand that this may not be what you are used to but we are confident that given some time you will come to like and appreciate Smart Remote and its features. Sevenhugs

  • Rating: 3 out of 5 stars

    Works but it's a struggle

    Posted
    Isometricfit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Remote works as required, but you have to fight it. . Remote needs to be heavier, too flimsy, functions work but the delay is horrible. Lost all settings twice, once because battery went dead, other time for no apparent reason. Good news is they are making nightly updates to remote, which leads me to believe this is still in beta. I returned mine since it had so many issues, too Many to list some small and some large. . Example you have a very large base, but no way to use it to find the remote? , base has to be in line of site for remote to work. My setup was tv, sonos speakers (4) hue light bulbs in 3 line of site areas. When V2 hits the market I'll relook this remote. Because the concept is beautiful. .

    No, I would not recommend this to a friend

    • Brand response

      Sevenhugs

      We’re sorry to hear that you experienced some issues with Smart Remote, but thanks for sharing your feedback. We’re committed to making regular updates and improvements to the product to support the needs of our customers.

      In response to some of the issues you mentioned, I’m happy to report that we recently improved the responsiveness of the remote when controlling Wi-Fi and infrared devices and we also fixed a bug that was causing a small group of users to lose their configurations. We are working to launch the Remote Finder feature you mentioned, but it will be added in the near future.

      One more important clarification. The Charging Base does not need to be in line of sight with Smart Remote for the remote to work. It only needs to be in line of sight with the three Room Sensors when you want to control things in Point Mode.

      We look forward to having you as a customer again in the near future. Sevenhugs

  • Rating: 4 out of 5 stars

    A Good Start for Sevenhugs

    Posted
    Veganrichy
    • Tech Insider NetworkTech Insider Network

    Sevenhugs first smart home universal remote is a solid start. However, it does have its quirks. I have owned multiple universal remotes, and they were not easy to program. More than likely, you downloaded software to your PC, and you had to input every model number manually. One of the best features of Sevenhugs remote is the intuitive approach. All the user has to do is download their smart remote app from the Apple or Google Play store. Once installed, create an account and have your remote ready nearby. Through the phone app, you select the device you want. Then, you point the remote at the object, and it downloads the information. Since this was a simplistic approach, I was able to download everything including my receiver, cable box, television, and my 4K player in under 5 minutes. Additionally, I was able to add Wi-Fi devices including my Philips HUE lights. Again, the amount of time and ease to do this is simple, and a fantastic design approach. The remote itself is very light and comfortable to hold in your hands. I am not a fan of the overall plastic design, because it feels cheap. However, using the plastic Sevenhugs used allows the user to hold and control the remote with ease. One of the flaws to this remote is the battery life. After charging the remote for five-plus hours, I was surprised to have limited battery life with it. I used the remote for one day to control everything in my home theater, and lights. Afterward, I set the remote down until the next day. The remote had a quarter battery life left. I continued to use it, and then I received a message to "place the remote on the stand to charge." Again, the battery life of the remote is not good. Hopefully Sevenhugs, in the future, puts a better longer-lasting battery in the remote. While using the remote, the user can scroll through their devices by swiping left on the LCD screen. I had some infrared issues initially. I had to hold the remote just right to use my cable box, which was frustrating. However, I was surprised when I was able to use my receiver and 4K blu-ray player through our foggy cabinet windows. Despite what other reviewers said about this, I had no issues using the remote through glass cabinets. With programming, I was able to use my Philips Hue lights and adjust the colors of my light strips with this remote. The LCD screen displays the color picker and options on the remote well. Another option I went with was creating a "scene" with the remote. I created a useful "All ON/Off" function using both the app and universal remote. Again, Sevenhugs nailed the programming function. I was able to program my scene in minutes. Now my lights and home theater turn on and off at the press of the "All On/Off" scene I created. Sevenhugs advertised the idea of "point and control" feature throughout their campaign. This design is patent-pending and futuristic. Sevenhugs included three white "hockey puck" sensors with the product to use this feature. Unfortunately, you need to place these pucks in your primary space, in-line with one another, to use it. The other issue is, you have to play around with the placement so that the sensors can pick up your "point" function in the room. Plus, placing the white "hockey puck" sensors on the wall is not practical, unfortunately. The sensors stick out on the wall in the room. Unless you can conceal them within bookshelves or near other objects, unfortunately, the sensors are noticeable. After playing around with the placement of the sensors, and using the included 3M command strip stickers to place them on the wall, I successfully pointed and used the remote. Though, the feature is a nice one, the remote often selected the wrong device. I am not sure if this is due to the design of the product, or my placement of the sensors, but this function was not ideal for use. Also, some smart home devices are not available just yet, including Nest thermostats (as advertised). However, Sevenhugs states that they will include Nest products in December; hopefully soon. Overall, the Sevenhugs remote offers an intuitive design and functionality. However, where the remote loses its edge is the sensors included with the device and battery life. In the future, Sevenhugs should upgrade the battery in the remote for a longer lifespan. Also, Sevenhugs should consider changing their "hockey puck" sensors, or limit the amount you need. Placing three of these on different walls in my living room was not ideal; they stick out like a sore thumb. But, for a universal remote, this is a solid choice on the market. It is easy to use and program. Plus, it is a comfortable remote to use.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Has potential but still needs work...

    Posted
    ShaunOrlando
    • Tech Insider NetworkTech Insider Network

    I have had multiple harmony remotes over the years so I compare any new remotes to them. This remote was easy to setup and one positive over the Harmony remote I also have in another room is the ability to update/modify the remote from the app on my phone. The hassle with Harmony having to make changes from my PC was something I was not fond of and like the ease of the Sevenhugs app. The biggest complaints I have about this remote are the size and battery life. I have larger hands but not banana hands and it is so small I feel like I may break it and it does make pressing buttons on screen a challenge at times. The battery life is also not what I would expect and has to be charged daily if not kept on the base station when not in use. The feature using the sensors is pretty cool I have to say that allows you to point at certain devices in a room. I have it in my bedroom with a 4K TV, XBOX One X, AT&T Uverse Box, and a wireless light adapter from TP-Link. When I point the remote at the lights it gives me the control for the lights. When I point ar the TV it gives me the controls for the TV. I was able to create a scene that automatically turns on the TV and then either XBOX if I want to game or Uverse box when I just want to watch TV. One shortcoming which has a few upvotes on their forums is a screen with favorites buttons like my Harmony has. I use that feature more than just about anything else on my Harmony so I feel a large void with this remote and software not having the same feature when Logitech has had it for years. Overall the remote works as advertised but understand how small it is and also some of the limitations with its functionality which could be easily remedied with software updates.

    No, I would not recommend this to a friend

    • Brand response

      Sevenhugs

      Hey Shaun,

      First we would like to thank you for the review and feedback. The size of the remote is something that we deliberated a lot on internally and we felt like the size we eventually went for would universally suit a lot of users who make use of Smart devices as it resembles the size of a thinner mobile phone. However we do have newer versions of the Smart Remote coming out later on this year which could feature different sizes and models.

      With regards to the battery life, our Smart Remote is a touchscreen universal remote that will tend to consume more battery than a normal remote and will need to be charged more often. We are working constantly to make improvements on this, we already have some features to improve this such as “Auto wifi off” and more will be released soon..

      With regards to the favourite button feature, this is indeed one of our planned features from the start and still currently undergoing integration testing, we plan integration for this during Q1 2019 so please stay tuned.it should be live at some point during Q1 2019 so please stay tuned.

      For anything else we can assist you with please do not hesitate to go over to our support website at https://support.sevenhugs.com/ and contact a member of our support team, we would be more than happy to assist you with anything you may need. Sevenhugs

  • Rating: 4 out of 5 stars

    Really good smart remote with a minor flaw

    Posted
    Greg
    • Tech Insider NetworkTech Insider Network

    First things first, the packaging indicates a great amount of pride and attention to detail has been invested in the product from start to finish. Everything (remote, charger, power cable, and 3 sensor pucks) fits snugly in place with an eye to the presentation throughout. Once everything is out of the box, the setup is extremely simple. You don't have to point your old remote at the new one, look your device up on some enormous list of code, or even know your model number. Simply download the Sevenhugs app to your phone, specify what type of device and who makes it, and the remote will present you with a power button. Once you land on one that powers your device on and off, you confirm it and the remote's screen then shows you the controls for that device. There is an extra step of pressing the button on your hub for Philips Hue lights, but you're already familiar with this if you have them. Once you have your devices programed, you're able to set up Home Scenes and AV Scenes. These Scenes allow you to record a series of actions on the remote, then assign a name to them so you can complete them with a single tap on the remote. From simply turning multiple lights on/off at once to powering on multiple devices and setting a light color and intensity for movie night. My biggest complaint is also the biggest surprise to me, considering the build quality and design of everything else. The remote sits on its charging base with no support other than the micro-usb charging tab inserted into the charging port on the remote. It feels very flimsy and lets the remote lean to one side more often than it stands straight; not something very appealing in a device that was designed to sit proudly in the open. Overall, I'm very pleased and impressed with this remote, I'd just really like it to be better supported on the base.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A faster & easier way to control all your devices

    Posted
    Michael
    • My Best Buy® Member

    Very easy to setup and very intuitive to use. I have tried many universal remotes and this one solves almost all my previous issues. I was pleasantly surprised to see how easy it's to set up scenes for my Samsung TV, Sonos Soundbar and Apple TV 4K. The touchscreen is very responsive and you can customize all the controls and layout to adapt to your individual needs. My kids love using Spotify on Smart Remote to play music through our Echo. This is a killer feature. They don't need to bother me to ask for my phone anymore to browse playlists. Sevenhugs recently added a few nice software improvements with a trackpad for Apple TV over Bluetooth and the ability to use a keyboard on Smart Remote to type searches into your Apple TV. The battery life isn't stellar, but it at least lasts about 24 hours before having to place it on the dock. It'sn't too much of an hassle to pop it in there every day. Just need to get my kids in the habit of doing this. Using the Point Mode feature make is really fast to do what you want to do. There's no need to pull out my phone and launch an app or fumble with a few remotes. Don't forget to locate your AV Scene list at your TV. If you don't do this, then it's pointless to point at your TV and try to control a bunch of individual devices. The company seems to be pushing regular updates, which is very encouraging.They just added support for Amazon Fire TV and Nest thermostat and are promising to add a lot of new things next year. Smart Remote isn't perfect yet, but it's great at what it does now and will only get better.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Good but not as advertised

    Posted
    kingofhearts127
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    To start I would like to say that the remote does work to control multiple devices. Down fall is that it doesn't suport a lot of smart home devices that work with Apple home kit. There were a few things that were advertised but not yet implemented such as the "point to the window to get the weather" or pressing the button on the charging dock to find the remote. The button exists but doesn't work currently. As for the pointing feature, as I do see it being nice, it's on realistic for entertainment purposes. If you have your tv, cable box, and Apple TV all in the same area it's not going to work. This is however nice to control lighting but as I said before, a lot of smart home devices are yet compatible. I was really looking forward to using the pointing feature but I never got to really use it. This remote sounds really cool and the thought of it's intriguing but it's not as realistic as it may seem. I did like having all my remotes on one device and that worked very well. I only wish I could have the volume button for the tv on the other remotes like the cable box and Apple TV instead of shaving to switch back to the tv remote to control the volume. It was also annoying to keep charging. If I accidentally left it off the charger during the day I would have to use the regular tv remote. Another thing I would like to point out is how you use the remote. For me as least I like my current remote more because I know what the buttons feel like And I don't have to look at my remote when using it. With this smart remote, it's just a flat screen and I have to constantly look down to make sure I press the right button. The product is great in theory (especially of how it's advertised) but because a lot of things aren't get implemented and more smart home devices need to be added, it's not worth the price point. I did end up returning this.

    No, I would not recommend this to a friend

    • Brand response

      Sevenhugs

      We’re sorry to hear that Smart Remote is not living up to your expectations. Below are a few tips that should solve some of the issues you mentioned, but please drop us an email at support@sevenhugs.com so that we can help. We look forward to hearing back from you.

      1) We just launched a new software update last week that gives you the ability point at your TV and see a list of all the available media players and options available to you (Apple TV, Smart TV, cable box, Blu-ray player, Xbox, etc.). Just tap on whichever device you want to watch and Smart Remote will turn on all the right devices and automatically switch to the right AV inputs. This AV Scene feature also allows you to combine control of multiple devices onto one screen, so you can control the volume of your TV while also navigating your media player. We recommend creating an AV Scene for each media player or content source you own, which should dramatically improve your Smart Remote experience.

      2) We also just launched a great new trackpad navigation feature for Apple TV and Amazon Fire TV users. This allows you to easily navigate and browse content menus without need to look down at the screen on Smart Remote. We’ll be eager to hear what you think about it.

      3) Smart Remote requires daily charging, so it’s best to return it to the charging base when you’re done using it for the day.

      4) You can see all the brands and devices that Smart Remote currently supports on the compatibility page of our website: https://sevenhugs.com/compatibility/. If you don’t see a brand or product listed that you want, please vote for it here: https://support.sevenhugs.com/category/device-service-requests. Sevenhugs

  • Rating: 5 out of 5 stars

    Part Swiss Army Knife, part bacon...

    Posted
    Windedhiker
    • My Best Buy® Elite Plus Member

    Everything is better with bacon. The Smart Remote is a an amazing little device that made my technology so much more integrated and user friendly. I've paid for my technology, so it is important to have my technology pay me in ease. I've had universal remotes before from Logitech, and Sony, as well as apps on an iPhone. But the problem is, they were all limited in feature sets, compatibility, and NONE of them had positioning. The Smart Remote has brought us one step closer to Jarvis. It is incredibly easy to use, and easy to set up. I've a sea of remotes at my house, and they are all different. Some have a backlight, some wifi, some are "smart", some IR, and the list goes on and on. Home Automation doesn't have any real standard yet, so companies paired their technology across a disparate group of manufacturers, and made them work together with things like SmartThings, Wink, or Alexa. Nobody has wrangled them all like the Smart Remote does. I never had to reprogram it. I also never felt like I was carrying a car battery in my hand, and the haptics were tastefully implemented, not like a cattle prod. Lastly, is the responsiveness of technical support. I've a technology background, so I know what it is like to have tech departments sequestered through a maze of supervisors. They were very responsive, and even if they didn't have background information on my use, they didn't care. They ONLY wanted to make sure I enjoyed their product. I've used the Smart Remote for 6+ months, and if I had used my Logitech remote as frequently as I've the Smart Remote, I would have had to reprogram the remote at least 3-4 times by now. Unlike your traditional Logitech remote, the Smart Remote has glass, and there aren't actual buttons. This enables them to have much better control on the screen space, so when you customize something like creating your own scene, there's room to have features from different devices fit on the screen so you aren't swiping all day long. It is just a really great bit of technology making play time with your remotes, a thing of beauty. It is a Swiss Army Knife because of all the features and vendors they support, and it is integrated together seamlessly, making it just like bacon.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    One Remote To Rule Them All!

    Posted
    HomeWizard
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Like most people, I've got a basket with 5 or 6 remotes sitting on my coffee table and it seems ridiculous to have so many controls. I've tried Harmony and other options in the past, but had issues with setup and could never get my wife comfortable with using a remote with a lot of buttons. So, I've been waiting for a new solution to appear. Also, I recently convinced my wife to try out a few smart home products like smart bulbs in various room in our home, but I'm the only person who typically uses them. She doesn't always keep her phone with her and hasn't really taken to using voice control yet. When I talked with my wife about solving our TV and lighting challenges with Smart Remote, she really liked the simple control screens and was open to trying it. After a few days of using Smart Remote now, we're sold. Turning on everything connected to the TV is super easy. All we need to do is just tap the Roku or cable TV button in the menu and Smart Remote does the rest. My wife is even using our TP-Link smart lights thanks to Smart Remote with Point Mode. She was a little reluctant at first to install sensors on our walls, but it couldn't be easier to control things now with the proper setup. Just point at the TV or the lights and tap...it works like magic! I've also been using Smart Remote to stream Spotify to my Bose speakers, which has been a really nice bonus feature. It's like having the Spotify app on your remote. I can browse playlists and select music to play, control volume and skip tracks. The only thing it's missing is the ability to type in searches like you can in the Spotify app. Hopefully they'll add that functionality soon. A couple other things to be aware of: - The battery life seems pretty short, so you'll need to get in the habit of charging it up every night. - Point Mode is really handy when you have some smart home devices spread around the room, but you won't be able to point and control individual devices connected to your TV. If your devices are close together, you'll need to manually swipe to select which one you want to control. Smart Remote isn't perfect, but it has surpassed my expectations. Definitely nice to finally have a remote that eliminates clutter and makes controlling things pretty easy and intuitive.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Magical smart remote

    Posted
    DSPARKA
    • Tech Insider NetworkTech Insider Network

    I was looking to make the Sevenhugs my only remote because I hate having to fumble through remotes. As I look at the packaging and read the quick setup guide I had more excitement because of what the Sevenhugs smart remote is capable of doing. Package The packing of the Sevenhugs was percise that it made me feel like they pay close attention to detail. It was layered so you can handle the pieces one at a time. Starting with the main feature the Sevenhugs smart remote. In the box You get the smart remote, charging base, 3 room sensors, power cord, velcro strips, and manual/booklets. Setup The setup is not like the complicated universal remote days. You have a handy quick setup guide that walks you through the initial basic setup to connect your WiFi for secure updates. You can now follow through and add your devices after you complete the quick setup. I like the idea of the point and it selects the correct device but I don't really want to have that on my wall. Maybe if I had a man cave/den it would not really matter but the size of the sensors are too big for my liking. Performance The remote is small and it sure does a lot. It feels great to use but I thought it would of been bigger from the pictures. I can definitely see this between the couch cushions. Maybe a find my remote feature will be added or I probably missed that it's already a feature. The way my room is setup I really only need the one room sensor because my tv and receivers are all directly in front of me. I'm still trying to figure out the best way to use the magic wand feature the way it's intended to be used. The remote response is usually very responsive with my selections. Since I'm used to my remotes I would like to have the exact layout after I download the remotes. I don't like that I have to swipe to go to pages of the remote. The Beta customize that they have available now is limited but I'm sure later they might have it where you can drag buttons to where you prefer to make you own layout. I know some people might like to swipe because the buttons are bigger and easier to read but I would like to at least be able to have my most used functions on one page. Bottom line is the remote functions great but it needs a few updates to make it perfect. Sevenhugs smart remote can get it close to perfect because it can do OTA updates to improve the performance. Likes -Like the convenience of having less remotes on my coffee table. -Easy to use and program. -Like the scene setup. -Future updates will improve the smart remote. -Save money on batteries because this is rechargeable. Dislikes -Layouts should be more customizable -Charging could be easier if it was designed more like a cradle for the remote. -The sensors are too big. -Battery does not hold the charge for long. I thought maybe I did not charge it enough so I left it overnight and it lasted about a day and a half. Overall take I will recommend the Sevenhugs smart remote for the many great reasons I listed and with continued support I know updates will make it better.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Magical idea and a great start

    Posted
    camdenk
    • Tech Insider NetworkTech Insider Network

    PROS - Quick setup - Beautiful screen - Unique point and click feature CONS - Short battery life - Questionable stand design - Lacking integration I've long thought that the holy grail of home automation was an experience that was contextual and personal - besides voice control this is the closest that we have come, and it's indeed very magical! To be clear, the Smart Remote by sevenhugs isn't just another universal remote control, but it does integrate several of the aspects used their competitors along with their own unique approach. I'm going to talk about everything from how I setup the remote and features to things I would like to see. Let's get started! HARDWARE The hardware is very straight forward - there are no physical buttons here. The front of the remote features glass with a color touchscreen. The resolution isn't going to win any awards, but it gets the job done and looks great. The back has a slightly grip rubber texture with small recessed area to natural rest your fingers that makes it very easy to hold. Overall, I found it very comfortable to use. The battery most likely due to the display never lasted more than 24 hours - I would be sure to put the dock in an accessible location. The dock is an unassuming black puck with the USB type C connector that points vertically at a slight angle. This is slightly scary as the remotes only support when docked is provided by this single connector and there is no other mechanical part keeping the remote up. I can foresee this being a problem, especially in households with children. It only takes once, and you could be left with your jack broken off your dock. The magic point and click aspect require 3 other white puck shaped device to be adhered to your walls in the room that your using the remote in. The pucks are battery powered and come with 3M Command Strip adhesive to aid in the installation process. There are some specifications that need to be adhered to such to ensure the point and click functionally works as intended. Pucks must be on different walls, never the same wall, must have a view of each other, and a view of the dock. That is a lot, and it did take some thought before I decide where to place each one in my apartment. SETUP + SOFTWARE The setup is dead simple and should be for a universal remote that promises to make your smart home and entertainment life easier. You plug in the remote and connect it to your home's Wi-Fi. After that you do most of the configuring from the app. When you select what TV/AV equipment you want to setup it will prompt you to interact with the remote if it needs help deciding what specific TV model or A/V receiver you have. The setup is very fluid and easy to follow. Next if you have any smart home hardware or services you can connect those. I setup my Philips Hue lights, TP Link switches, Apple TV, Sonos speakers, and Nest Thermostat. They are always adding new support for devices (Nest is the newest addition). Setup typically involves signing in with that specific account or searching your Wi-Fi network for the devices - either way it's super easy. Once you have your TV, A/V, and smart home tech added you can begin grouping and configuring your hardware. They offer several scene options to tackle typical scenarios - you can have an A/V scene or Home scene. Home scenes allow you to have a single button to perform several actions like when you arrive/leave home or want to have a movie night. When creating a home scene, you are asked to complete the action on the remote. This is easy enough, but when you have tons of lights and other hardware it can be slow scrolling through every single item. A better option to tackle this would be doing it all in the app. If you aren't controlling individual lights, I would suggest grouping lights to make creation of home scenes easier. To control multiple A/V hardware you can setup an A/V scene - this will allow you to select what hardware you want to turn on and what inputs they should be set to. Additionally, once specifying your A/V configuration you can create or tie in an existing home scene to control lights or other smart home functions in conjunction with your A/V scene. Overall the process is simple and easy to follow, but it does get noticeably more bulk for homes that have a ton of smart home appliances. Now comes their killer feature - contextual point and click. After setup of your devices and scenes you can unlock the magic. The setup of this is easy - click and hold down on any item from the remote and it will ask you to hold the remote around 6" from the object and set the location. After doing that, whenever your remote is in point and click mode you can simply point at that object and the remote screen will change to whatever that object is. It works very well and once you set everything up it's a truly magical experience. At some points it does require recalibration, that involves spinning the remote in a figure 8 pattern in addition to pointing to each of the reference points as they light up. Overall, I've been very satisfied with the remote, they offer a unique and fun approach to the traditional universal remote environment with their unique point and click capability. It's easy to setup and offers many services and third-party support that is steadily improving.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good potential but not there yet. Expensive.

    Posted
    BeingHonest
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    Pro: Easy setup and easy to use Small and light No hub required Point mode lets you point at a device and control it Con: Expensive Battery life No buttons Point mode needs line of site between the base and 3 pucks placed on the walls Not many smart home devices are supported yet Can't add extra steps to AV Scenes (coming 2019) Many functions are either in Beta or coming soon (as of 12-2018) TL;DR If you don't like tapping on a small glass screen (no buttons to feel and can do it without looking), then this isn't for you. If you can, then it's still better to wait a bit longer till more features are added or get the cheaper Logitech Harmony Hub that can do most of the same thing. I'm no stranger to using advanced remotes to control my various setups in the house. I'm currently using the Harmony Ultimate One and Hub, and it some ways the Sevenhugs is better. It's just needs a bit more updates to really make it great and to really justify the price. I'm told that updates are coming fairly soon which will fix some of the issues I have with this remote, so I'll give it the benefit of the doubt. SETTING UP Setting up to control a device was easy, but not as streamlined as a Harmony. It makes you jump between the app and the remote to finish the process. If you have a device that'sn't on the list, then you had to manually cycle through the buttons on the screen and testing each one. It couldn't find my Sony HT-ST5000 soundbar and I had customize the buttons and layout, but this caused issues with some buttons and inputs not correlating to their functions. Customizing the onscreen button layout is still in beta, and a warning tells you that once the final version is available, your settings will be deleted. Setting up the point mode requires you to place each of the three pucks on a separate wall. The pucks, the charging base, and each device must have line of site. How well this works totally depend on the room's layout. I couldn't get it to work with my TP-Link Smart Plugs, even though it's supposed to be supported. FUNCTION Tapping on a glass screen doesn't make the best experience, but it works once you got used to it. Feature wise, it's a mix bag. On one hand you can set up scenes (activities) to include some smart home devices like Philips Hue, which is cool. On the other hand, you can't yet add extra steps to the startup/ending process, like setting certain sound modes or which channels to start on. That's coming in 2019. Then there are some minor inconveniences like not being able to hold down a directional button to scrub/scroll through the menus. The screen real estate is small so to really get all the buttons, you'll be scrolling through many pages. As it's now, Point Mode isn't totally viable. It does work when pointing to devices spread out in the room, but fails if it's group together, like your AV setup. You can't use it with scenes yet, so right now you have to switch it on and off. That update is coming in Dec, and should make it better. Battery life isn't good. On stand by it'll last about a day, but an average use will last about 14 hours. Device compatibility is still growing. Some devices I tested on had issues that's being corrected. Smart home devices are lacking, with only a few lights and plugs supported, but more (Nest and voice assistants) coming in 2019. FireTV and AppleTV bluetooth compatibility is coming in Dec. Spotify Connect (requires premium) works great, just like the app. Particularly cool in Point Mode. Pointed to my Echo and start playing without having to get out the phone. CONCLUSION The idea of this remote is cool, and once they update and add more features and device support, can become a good smart remote. It's just not there yet, especially for the price. For comparison, I could buy the Logitech Elite for less and control more devices, albeit without the Point Mode and scenes for home devices.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great concept, but needs refinement

    Posted
    JKhan
    • Tech Insider NetworkTech Insider Network

    Without question, this is a great remote. But there are a few areas that could be potential deal breakers. As I review this remote, I did so comparing it with my Harmony hub and elite remote control which I used as a direct reference. Setting up devices and scenes is where this remote really excels. Very straightforward, very intuitive, and minimal steps needed. The one issue I always have with Harmony is that you have to go through so many different steps to change minor things or the app that you use would slow down and sometimes have lag. With the Sevenhugs remote I was all set up with my devices literally within five to seven minutes. There were some devices that weren't directly in the database, but even so, the remote walk me through to find the best possible replacement set of codes. my wife is not the most technical person, with the harmony remote, I feel she would have a lot of issues setting up, but with the sevenhugs remote, I feel she could easily setup and use this remote in no time. An immediate downside is the lack of options for using the remote through cabinet doors. I'm sure this will be addressed at some point, if it hasn't already been touched on, but as of right now it's a bit of a letdown. the screen itself is very responsive, easy to read, and a lot faster than I thought it would be. Everytime you touch it easily snaps directly to the next device with no delay. Very impressive. In relation to other remote controls, the battery is life is fairly dismal. There was a point where I left the remote off the base, didn't use it, and within 12 to 15 hours, it was almost dead. it appears to have some sort of supercapacitor where if you place the remote on the base for 30 seconds, it will buy you another 15 to 30 minutes. If your base is not within reach, this can be very irritating if you're in the middle of programming and need to make a change. Off the base with no use, you don't even get 24 hours. That's a huge thing to consider when buying this remote. As for automation, this was another upswing. I connected it to my Christmas lights and to my living room lamp. Once elected it instantly worked, and I have not had a hiccup in that service sense. This is great for setting up my scenes for movie watching where I can turn on the TV turn on my amplifier and dim the lights with one button press. And now, the bread and butter... the smart remote feature. First it needs to be noted, that the sensors need to be placed strategically and very specifically.any issues with in the line of sight and the feature becomes null. Although the sensors are not very abusive, my wife found them to be a bit of an eyesore in the room. I'm sure over time you will forget they're there. But it does need to be visible in order for this to take full advantage of this feature. I had some issues setting it up, but once I understood how it worked, I was pointing and changing in no time. When I first read about this remote the one question I had is how does it worked with stacked components. After experimenting, I realize that you have to be extremely specific with the location in which you point your remote. General vicinity does not do well. In my bedroom I have my bluray player stacked on top of my cable receiver. There were many times, where within a quarter of an inch the screen would switch. the problem is regardless of the scene, I was still get a device that I was not using in the point and display. the only fix that I could find for this is to truly make the locations in the extreme corners of each device. For example, my Blu-ray player is set 6 in from the left for this corner, and the Samsung cable box location is set 6 in from the right corner.this helps alleviate some of the problem but you have to memorize exactly where you set the location. obviously, if you're watching a DVD you probably don't need your cable box but if they're in the same vicinity the remote will steal occasionally show the cable box, this can be a bit irritating when you just want to pick up and quickly skip a scene. If your devices are spaced out with a good distance away from each other, this shouldn't pose an issue. Before the mini like me, this feature is just fun in concept, but not quite as useful in implementation. All and all, this is a great remote. For me, being that many of my devices are behind cabinets, stack devices, and the shorter than normal battery life this remote would not be a good choice for my primary. As of right now, it lives in the bedroom and it does extremely well there.I still would recommend it, as I know people who definitely have a different setup than I have and this does not pose an issue. The functionality I have not had an issue it's just he's minor gripes that are in the way of giving me it a full 5-star rating.

    I would recommend this to a friend