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Sevenhugs - Smart Remote - White-Angle_Standard

Sevenhugs - Smart Remote - White

Model: SR1AS0WHSKU: 6311764

Customer rating

Rating 4.1 out of 5 stars with 91 reviews

79%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-15 of 15 Reviews mentioning:
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  • Rating: 5 out of 5 stars

    Easy and fun to use

    Posted
    DrBen93
    • My Best Buy® Member

    Sleek design, comfortable feel, haptic feed back, simple UI, seems universally compatable with IR devices IR learning feature works well. Customization (in beta) fixed most minor issues when default buttons were not enough. Used Logitech previously, and this is the modern answer to the multiple remote problem

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Slim, Configurable Remote

    Posted
    Clay
    • My Best Buy® Member

    This slim, dynamic, intuitive remote is easy to configure and use. When a button is missing, the addition of another control to a screen is easy to apply. Even multiple screens per controlled device can be edited to make this truly a custom remote. I find the Smart Remote replaces five other remotes that now live in a drawer. This device is a dream to use. Thank you for the thought and care in the creation of the Smart Remote.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good gift

    Posted
    tmok
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this as Christmas gift for a friend of mine who recently installed some Hue lights and a Nest. I helped set it up, which went smoother than I was expecting. The Wi-Fi network scan instantly found everything and Apple TV. Creating scenes was simple and straightforward. She loves that she can turn off all the lights and turn off her Nest thermostat with a single button when she wants to leave her condo. The trackpad control for Apple TV works really well. She seems really happy with it and it's definitely made controlling everything a lot easier.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Up and coming remote to anything

    Posted
    Doshgoneit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This remote can almost control anything at least. I would think the center of all universal remotes would be any tv or center of entertainment. With this remote being so new there are few bugs to patch and a lot more brands to control, but the team assures is that they are working on it. Right now I have this remote set for my Samsung TV, Samsung Sound bar, AppleTV, and Nest thermostats. For now, it controls everything perfectly and almost flawlessly provided you have a good setup for your WiFi. What's interesting is that this tiny remote connects to the WiFi and to Bluetooth which makes setting up fast and easy from your phone. I have tried all of the newer Linksys remotes and I'm considering exclusively switching over to this 7hugs remote. The only downside to this remote is lack of physical buttons. I understand this is the new era for technology and that the touch screens responsiveness is fast, but physical buttons adds extra comfort of not having to look at the screen and worrying about fat fingers. I have personally requested for side rockers on both sides potentially for the volume and channel up/down or skip feature. They quickly responded back to me saying that they will forward my request to the team and they will start on it right away. I'm looking forward to their next iteration of universal/smart remotes already.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Cool concept will be better when fully fleshed out

    Posted
    Beradon
    • Tech Insider NetworkTech Insider Network

    So I've to say the idea of a remote that controls everything is one of those kind of sci-fi things that I can remember from movies. While companies try to do this with phones it never really works out because of the many different user interfaces and honest the phone form factor is a bit to large to hold comfortably in one hand while controlling things. The Sevenhugs Smart Remote is a strong contender at an attempt to address some of those shortcomings. Like some other smart remotes out there, it has functionality to control almost anything from Smart TVs to Smart Thermostats and Smart Lightbulbs (IE: Hue) with continued work to add more devices. Currently I've set it up for my TV and soundbar and while setup wasn't the best (more on that in a minute) the unified interface is something I can appreciate. I was a little bummed that my Nest thermostat shows as 'coming early december' on the site, but isn't yet available. With all the other'smart' devices I've in my house I'd need to walk around to recall what they all are to try to add them to the remote. To start, the initial setup of the remote and connecting to it to get started is quite easy. It did have an issue connecting to my WiFi the first time, though a quick retry fixed that. Strangely the remote only supports 2.4GHz WiFi which seems like a shortcoming to me. Once it was connected and I downloaded the app on my phone, it was a fairly quick process to get it paired as it found it on my network then asked me to put in the security code to pair it to the app. Then I was off, attempting to add devices to the remote. This remote works in two ways when attempting to add devices. The first way is similar to that of things like the Harmony remotes where you specify the manufacturer and the model number, and I by far prefer this method... I did, however, run into an issue where my Sony HT-Z9F sound bar wasn't recognized, but the remote isn't detterred... Instead it allows you to select 'Sony' as the sound device manufacturer then you can step through pressing the power button until it finds the correct IR codes to control it. This is cool, but it does end up with functions that dont entirely match the device you're controlling (my Sony sound bar has essentially 2 HDMI inputs, Analog and Optical, but the remote has like 10 separate inputs defined). I can control it, but it'sn't a perfect 1:1 setup as if it knew what it was. That's to be expected though since it did not recognize the model number... That does display a shortcoming on the site of Sevenhugs though as they need to keep on top of their device database. I was easily able to add my Tivo Roamio Plus and my Samsung TV without issue and controlling each is fine. Once you set up a few devices you can then create a'scene' which is essentially a macro of commands or devices to control... for example 'Watch TV' includes my TV, sound bar and Tivo, all of which it turns on and sets to the right inputs, very similar again to a Harmony type device. I did notice, however, that the initial screen after turning on my scene has a button layout that I'd say isn't the best. I noticed the Guide button wasn't even on the main panel for the remote and I had to swipe to the next page to get to that button. The channel button was there, but I cant think of the last time I traditionally'surfed' channels with the channel up/down button. It would be nice if you could customize the button layouts or at the very least if there was a slightly more intelligent layout to those buttons based on your activity. IE: for a Tivo I'd want to at least see the guide button, Tivo button and the colored buttons (for things like commercial skip and basic Tivo control). Overall it's a pretty slick design. I thought it would be annoying to tap buttons on a screen, but it really isn't bad, likely because it's so narrow. I can forsee this becoming a pretty cool device when additional devices and features are added.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Has potential but still needs work...

    Posted
    ShaunOrlando
    • Tech Insider NetworkTech Insider Network

    I have had multiple harmony remotes over the years so I compare any new remotes to them. This remote was easy to setup and one positive over the Harmony remote I also have in another room is the ability to update/modify the remote from the app on my phone. The hassle with Harmony having to make changes from my PC was something I was not fond of and like the ease of the Sevenhugs app. The biggest complaints I have about this remote are the size and battery life. I have larger hands but not banana hands and it is so small I feel like I may break it and it does make pressing buttons on screen a challenge at times. The battery life is also not what I would expect and has to be charged daily if not kept on the base station when not in use. The feature using the sensors is pretty cool I have to say that allows you to point at certain devices in a room. I have it in my bedroom with a 4K TV, XBOX One X, AT&T Uverse Box, and a wireless light adapter from TP-Link. When I point the remote at the lights it gives me the control for the lights. When I point ar the TV it gives me the controls for the TV. I was able to create a scene that automatically turns on the TV and then either XBOX if I want to game or Uverse box when I just want to watch TV. One shortcoming which has a few upvotes on their forums is a screen with favorites buttons like my Harmony has. I use that feature more than just about anything else on my Harmony so I feel a large void with this remote and software not having the same feature when Logitech has had it for years. Overall the remote works as advertised but understand how small it is and also some of the limitations with its functionality which could be easily remedied with software updates.

    No, I would not recommend this to a friend

    • Brand response

      Sevenhugs

      Hey Shaun,

      First we would like to thank you for the review and feedback. The size of the remote is something that we deliberated a lot on internally and we felt like the size we eventually went for would universally suit a lot of users who make use of Smart devices as it resembles the size of a thinner mobile phone. However we do have newer versions of the Smart Remote coming out later on this year which could feature different sizes and models.

      With regards to the battery life, our Smart Remote is a touchscreen universal remote that will tend to consume more battery than a normal remote and will need to be charged more often. We are working constantly to make improvements on this, we already have some features to improve this such as “Auto wifi off” and more will be released soon..

      With regards to the favourite button feature, this is indeed one of our planned features from the start and still currently undergoing integration testing, we plan integration for this during Q1 2019 so please stay tuned.it should be live at some point during Q1 2019 so please stay tuned.

      For anything else we can assist you with please do not hesitate to go over to our support website at https://support.sevenhugs.com/ and contact a member of our support team, we would be more than happy to assist you with anything you may need. Sevenhugs

  • Rating: 5 out of 5 stars

    Easy to use remote that is good for families

    Posted
    Nick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I received my remote a couple weeks ago and was not sure what to expect since this product is pretty new on the market, but it looked pretty sweet and I wanted to give it a try. Set up went reasonably well and took about 20-25 minutes, but I did not install one of the room sensors properly, so I needed to move it to a different wall. There are lots of instructions to follow for setting up the sensors, which I did not read carefully at first, but I did get everything to work on my second attempt. The 'point at what you want to control' feature is great for controlling my lights and speakers, but it was not very useful for my TV setup at first. The new software update released earlier this week made that experience a lot better. Now, when I point at my TV, the remote displays a list of all the media player can watch at the press of a button. It's nice to be able to just tap one button to turn on my TV, Apple TV and AVR and configure the inputs. I have around 10 connected bulbs at home (Hue and Lifx), 2 Sonos speakers, a Yamaha AV Receiver, an Epson projector, an Apple TV, an Xbox, etc. I was able to add them all on Smart Remote without any issue. Adding Wi-Fi and Bluetooth devices is really easy. It took me a little bit of time to discover all the features and to set everything up with groups, scenes, customizing my interfaces, etc., but when done the remote does a good job of making it pretty easy to control everything. We also love the new Bluetooth trackpad and keyboard features that were just released for Apple TV. You can fly around the screen when browsing menus just like remote that comes with Apple TV. The most important thing for me is that my family has been using it without any issues and seems to enjoy it. The only thing that's taken a little getting used to is making sure everyone returns the remote to the charging base. I look forward seeing what new features they release in the coming months.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Smart Remote But Has a Few Negatives

    Posted
    bobcats9498
    • Tech Insider NetworkTech Insider Network

    I was so excited when the Sevenhugs Smart Remote came out as I had been following them on Kickstarter for a while. Setup of the remote was very easy. Download the app on your phone, program, and the remote downloads everything from the cloud. No need to plug the remote into your computer. This makes it extremely easy to setup, change, and add new devices. I was successfully able to setup my TV, receiver, Hue lights, DVD player, and Apple TV within 15 minutes. Within another 30 minutes, I had configured the remote to my personal liking (customized buttons, etc). A week after I received and setup my remote, Sevenhugs released an update that allows the remote to have a trackpad for use with later generation Apple TVs. This tells me that the team is actively engaged in improving the remote and will continually add new devices and features. This is important to keep the remote "smart". I am engaged with the Sevenhugs support team to try and fix an issue where the iPhone app crashes when I try to access the setup of one of my devices. The response rate from support has been slower than I would like, but I expect they are busy with the release of the Smart remote. Hopefully we can resolve my issue soon. Pros: * Easy setup - no need to plug remote into a computer * Works with many devices with more being added * Feature coming soon (in beta now) that allows you to customize the buttons on the remote * Active development on features and device support Cons: * Battery life is dismal - lasts just a day before needing to be recharged * To get the point and control to work, you have to stick 3 "hockey puck" style sensors on your wall. These look tacky as they are in plain view. @@@@@ App crashes when accessing a device settings (hopefully not a widespread issue). Overall, the Sevenhugs smart remote is truly the first "smart" remote I've seen. Works well and should just continue to improve over time with (hopefully) frequent updates.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great potential and very active development

    Posted
    enem156
    • Tech Insider NetworkTech Insider Network

    I've used many universal remotes over the years. ? Some manufacturers work well and are easy to program and others just don't get it. ? I was pleasantly surprised when setting up and using the Sevenhugs smart remote. ? It's easy to set up, easy to modify what you've already set up and quite intuitive as well. ? But while it does the basics very well, it could be even better. ? This isn't to say that it won't get there, they continue to update and support the firmware and seem very adamant about doing so. Initial setup was a breeze. ? Using the remote itself and the free downloaded Android (or Apple) app was very easy. ? Between the two devices (the remote and your phone), you're walked through every step in the?process. ? I was able to add each of my A/V components very quickly. ? You're given a choice of entering the model number for your devices or letting the remote try different code sets until it finds the correct one for your device. ? I found the first method worked the fastest and most reliably. ? After adding all my components, I was able to create different A/V scenes with the app. ? It asks you only a few simple questions about your system, and then verifies that all the correct components turn on for a given scene, and that the inputs are correct. ? If the inputs aren't quite right, it's easy to cycle through all the inputs on a component until you find the correct one. Where I became a bit disappointed, was in attempting to add control for my current lighting. ? I knew my WiFi bulbs were not yet supported, and support for my WiFi wall switch is in the works, but I was at least hoping to control the IR LED background lighting I currently have. There is currently no easy way to do this, but after searching for a way to program the lights manually, I ran across a thread in their forum that would allow a way to do this. It's currently tedious to manually duplicate a remote control that'sn't listed, but it can be done and it works well. That being said, I was able to duplicate my LED remote without too much trouble. The company told me they're definitely working on this type of issue and should have things squared away very soon. I found using the remote control very easy and straight forward. The touch screen is very sensitive and responds very quickly. It was a little strange getting used to not pressing an actual button, and you will have to look at the remote to make sure you're on the correct spot. But button presses each cause a small vibration to let you know the button press was taken. The IR transmitter is quite strong and I didn't have to hunt around for a sweet spot to point at when I wanted to send commands. It's a beautiful hi-res screen but I found it was in desperate need of more color. It would help to be able to color code buttons to make navigating the remote easier. The size is small and unobtrusive and it doesn't take up hardly any space on a coffee table. While I consider that a good thing, some might tend to loose it easily in couch cushions. There is a button on the charging base that's supposed to "find" the remote, but like several other things, it hasn't been implemented yet. But regardless, it's a beautiful remote control. I do hope that at some point they change to a wireless charger. The remote stands vertically on the base with only a USB-C connector to support it. While it has no problem doing it's job, I found it a bit difficult to set it on the stand unless I was looking right at it. The remote boasts a new innovative feature that allows the remote to switch to the correct set of buttons when you point it to each component or light. The problem for me with this new technology is that virtually all of my components are in one cabinet, right under my monitor. It works by triangulating where the remote is in relation to the components you're pointing it at. To do this you need to hang three hockey puck sized discs on three different walls in the room. Unfortunately for me, this setup just isn't possible, and even if it was, I didn't want to have to look at these things on my walls. They are round and white, so if you've any other color room than white, they're going to stand out. The good thing is, you really don't even need this feature. This remote works great just the way it's. You can set up "scenes" for "AV" and "home" and this allows you to set one button to turn on all the components you need, to do things like Watch a Movie, or listen to CD's, etc. The one touch scene isn't new on universal remotes, but this one really works great. It's very easy to set up with the app on you phone. Likewise setting up all of you individual components. If any buttons are missing after the automated set up process, you can add them manually with no trouble. I loved using this remote. It takes a bit of getting used to because it has no physical buttons, but it's a well thought out device. The company has big plans to keep updating the functionality and some of the bells and whistles just aren't in there yet, but they're coming. I found it to be a very fresh take on the standard large, clunky, universal remotes with tiny little buttons that you can never see clearly. My house is full of them. If you go to their web site they have a whole list of things that are currently supported, in the process of being supported and also a method of voting for what needs to be developed next. It's small size and light weight are welcome changes. I'm tired of waving around my big remotes like light sabers, trying to get it pointed just right. I like the remote and I like the company. They seem very driven to make us the best remote with the most functionality on the market. Keep up the good work Sevenhugs!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Complex. Not well documented.

    Posted
    laserwizard
    • Tech Insider NetworkTech Insider Network

    I'm not sure why this device exists - aside from possibly combining several remotes into one remote, this thing has absolutely no value. I'm no novice to technology - I repair laptops and desktop computers. This device is baffling and frustrating. And it nearly flew across the room before I put it back in its box. It is simply not good enough to buy and is overkill to the max on what it says it can do and what it really can do. It is complex to set up and is frustrating in its obtuse nature to comprehend what instructions are provided. This is supposed to be a remote, but it needs to spend much time on its charger to do at least three updates and then odd reasons that only its maker knows. I've several wireless options here at my house - even when the unit was placed next to one of the know working wireless network, the device refused to connect; when I placed it next to the second known working wireless network, it worked just fine. Connecting the unit to the tv and to the roku were easy; the bluray player worked somewhat leaving many buttons off and impossible to navigate horizontally on the bluray player menu. If all I wanted was to play bluray disks, this would work. However, this unit is very expensive and should be able to do more than metaphorically crawl. As to the other use, to set up locations with those white circular devices, this is one of the most obtuse and non-understandable technological devices I've seen. I got the pointer to work on each of the white dots and it saw the blue lights to calibrate. Beyond that it became useless for anything. I'm not sure what to do as the instructions are very bad and the readout on the menu is worthless. Save your money and buy something that will coordinate your various devices; there are much much cheaper options. The other stuff this device says it can do really is a waste of time. You can't figure out what it wants or is asking and by the time you've figured something out, you burned a roast like I just did. I would not recommend this at all.

    No, I would not recommend this to a friend

    • Brand response

      Sevenhugs

      We’re sorry to hear that you experienced some issues during setup. Based on your review, it sounds like Point Mode is not fully set up on your Smart Remote. We’re eager to get in touch with you so that we can help. Please send us a quick note at support@sevenhugs.com so that we can get you up and running over email or with a phone call. Once your Smart Remote is fully set up, we think you’ll have a very different experience. Sevenhugs

  • Rating: 5 out of 5 stars

    A small but really smart TV remote

    Posted
    Zunderwood
    • Tech Insider NetworkTech Insider Network

    I've been a long-time user of Smart TV Remote-type products, with my last one having been purchased a couple of years ago. That was about the same time we got a new Samsung Smart TV. I found that even with the product integration capabilities of my (now 2 years old) new Smart TV Remote, I still had to default back to the remote that came with my Samsung TV when watching Netflix or Amazon Prime, or any of the other apps that are installed on the TV. Essentially, it became challenging to remember if I needed to short-press or long-press a button on the Smart TV Remote to perform a TV-specific function. It's doable, but then I had to instruct my wife and/or house visitors on which button did what to get the desired results. I eventually un-programmed the Smart TV Remote to only perform one function and - as I mentioned above - defaulted to the original TV remote for certain functions. Enter the SevenHugs Smart TV Remote. The SevenHugs Remote is quite the size challenged device. I mean that endearingly however. It's much smaller than my old remote, both length-wise and width-wise. Its charging dock is akin to a dock you'd purchase to charge your smart phone, in this case both Dock and Smart Remote have USB- C type ports. I like that the SevenHugs is using a type-C port as it shows forward thinking on the manufacturer's part. The Dock essentially is a round base with a male type USB port sticking up at the center. Personally, I would have preferred the Dock to have a cradle form around the USB port to make it easier to park the SevenHugs Remote. I've found myself on numerous occasions sliding the bottom of the SevenHugs Remote on the Dock trying to position it properly for charging. I think a cradle-like pocket would alleviate this issue. While not a big issue, I can see the USB port on the Dock getting damaged over time. The Remote arrived with the Remote itself, Charger, Dock, brief instructions, and three room-sensors. Upon unboxing the remote, the instructions prompt you to download the SevenHugs app from the Google Play Store (or iTunes). After authenticating myself to the app, I used the Remote to select our network and to provide the necessary password. After authenticating to the network, I then started adding my home devices using the mobile app. In my case, equipment includes a Samsung Smart TV, Cox Communication DVR, Yamaha Amp, LG 4K DVD player, and two TP-Link Smart Wi-Fi wall plugs. The two TP-Link wall plugs had already been configured in Google Home, so SevenHugs found them easily. The next step was setting up what SevenHugs calls A/V Scenes (not to be confused with Home Scenes, which I'll describe later). This is where you can link two or more devices together to perform specific functions. I've two A/V Scenes configured right now. I called the first A/V Scene TV-Stereo. This one links our DVR, Yamaha Amp, and Samsung TV. The A/V Scene configuration tool prompts you to identify the following: - which device will be used for viewing. That would be our Samsung TV. None is an option as you may just want to listen to something (like music), - which device will provide the content (Cox Communication DVR in our case), - which device is an A/V receiver if you have one (Yamaha Amp), - which device controls the sound (Yamaha Amp) There are two more options, both for Home Scenes. Remember, Home Scenes differ from the A/V Scenes that I just described above. The first of two Home Scene option prompted me to identify anything that I would like to do when I use the soon-to-be available TV-Stereo A/V Scene - which I'ven't saved, yet. For instance, did I want to automate turning off the lights in the room where my stereo and TV equipment are located. Of course, turning the lights on/off automatically would only be possible if they are Wi-Fi or Bluetooth enabled and can be remotely controlled. In my case, I set up a Home Scene called Tree to turn off my Christmas Tree (which is connected to a TP-Link Wi-Fi wall plug. The second Home Screen option (remember that I'm still setting up my A/V Scene TV-Stereo) prompts me to identify anything I want to automate after I quit out of TV-Stereo. And yes, I want to turn the Christmas Tree back on. So, I set up Home Scenes for turning the lights on the Tree off and on. Now when I press the A/V Scene to turn the TV-Stereo on, it automatically turns the tree lights off. When I exit TV-Stereo, it turns the tree lights back on. Very cool! By the way, individual Home Scenes aren't limited to just one function - like turning one set of lights on or off. I could have also turned off our wireless enabled outside lights. At the beginning of my review, I bemoaned that I was still using my Samsung TV remote along with my old Smart Remote because it was tough configuring the old remote to work seamlessly with both the Cox Communication DVR and the Samsung TV. I was, in fact, able to get around this annoyance with the SevenHugs App. Here's how: After I saved the TV-Stereo A/V Scene, I went back into the configuration app on my cell phone. I went back into the TV-Stereo configuration section and found a couple of options: 1) Edit A/V Scene and 2) Customize Screen Layout (Beta). The Edit A/V Scene put me in the same configuration tool I originally used to create TV-Stereo. The Customize Screen Layout (Beta) shows you - one page at a time - the three screens and related buttons associated with the TV-Stereo function. This includes buttons like Fast Forward, Pause, Record, and so on. In my case, three screens of buttons didn't provide enough button space to accommodate buttons from my Samsung Remote. With the Beta configuration tool, it allows you to add more screens and, thus, more buttons. So, I added a fourth screen and placed all the necessary Samsung Remote buttons there. So, whenever I use the TV-Stereo function I can swipe between any of four screens to get to the buttons I want. The Customize Screen Layout tool really sold me on the SevenHugs remote even though it is still going through Beta testing. As an aside, I also created a second A/V Scene - this one for my DVD player. In this A/V Scene, devices needed included only the LG DVD Player, Samsung TV, and Yamaha Amp. I didn't need to include the Cox Communication DVR box. And the three default screens worth of buttons were perfect for this task. The SevenHugs Smart Remote is a pretty darn smart remote and has more functions that I'ven't touched on. So, if you're in the market for a tool like this, I would give this one a serious look.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Part Swiss Army Knife, part bacon...

    Posted
    Windedhiker
    • My Best Buy® Elite Plus Member

    Everything is better with bacon. The Smart Remote is a an amazing little device that made my technology so much more integrated and user friendly. I've paid for my technology, so it is important to have my technology pay me in ease. I've had universal remotes before from Logitech, and Sony, as well as apps on an iPhone. But the problem is, they were all limited in feature sets, compatibility, and NONE of them had positioning. The Smart Remote has brought us one step closer to Jarvis. It is incredibly easy to use, and easy to set up. I've a sea of remotes at my house, and they are all different. Some have a backlight, some wifi, some are "smart", some IR, and the list goes on and on. Home Automation doesn't have any real standard yet, so companies paired their technology across a disparate group of manufacturers, and made them work together with things like SmartThings, Wink, or Alexa. Nobody has wrangled them all like the Smart Remote does. I never had to reprogram it. I also never felt like I was carrying a car battery in my hand, and the haptics were tastefully implemented, not like a cattle prod. Lastly, is the responsiveness of technical support. I've a technology background, so I know what it is like to have tech departments sequestered through a maze of supervisors. They were very responsive, and even if they didn't have background information on my use, they didn't care. They ONLY wanted to make sure I enjoyed their product. I've used the Smart Remote for 6+ months, and if I had used my Logitech remote as frequently as I've the Smart Remote, I would have had to reprogram the remote at least 3-4 times by now. Unlike your traditional Logitech remote, the Smart Remote has glass, and there aren't actual buttons. This enables them to have much better control on the screen space, so when you customize something like creating your own scene, there's room to have features from different devices fit on the screen so you aren't swiping all day long. It is just a really great bit of technology making play time with your remotes, a thing of beauty. It is a Swiss Army Knife because of all the features and vendors they support, and it is integrated together seamlessly, making it just like bacon.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Magical idea and a great start

    Posted
    camdenk
    • Tech Insider NetworkTech Insider Network

    PROS - Quick setup - Beautiful screen - Unique point and click feature CONS - Short battery life - Questionable stand design - Lacking integration I've long thought that the holy grail of home automation was an experience that was contextual and personal - besides voice control this is the closest that we have come, and it's indeed very magical! To be clear, the Smart Remote by sevenhugs isn't just another universal remote control, but it does integrate several of the aspects used their competitors along with their own unique approach. I'm going to talk about everything from how I setup the remote and features to things I would like to see. Let's get started! HARDWARE The hardware is very straight forward - there are no physical buttons here. The front of the remote features glass with a color touchscreen. The resolution isn't going to win any awards, but it gets the job done and looks great. The back has a slightly grip rubber texture with small recessed area to natural rest your fingers that makes it very easy to hold. Overall, I found it very comfortable to use. The battery most likely due to the display never lasted more than 24 hours - I would be sure to put the dock in an accessible location. The dock is an unassuming black puck with the USB type C connector that points vertically at a slight angle. This is slightly scary as the remotes only support when docked is provided by this single connector and there is no other mechanical part keeping the remote up. I can foresee this being a problem, especially in households with children. It only takes once, and you could be left with your jack broken off your dock. The magic point and click aspect require 3 other white puck shaped device to be adhered to your walls in the room that your using the remote in. The pucks are battery powered and come with 3M Command Strip adhesive to aid in the installation process. There are some specifications that need to be adhered to such to ensure the point and click functionally works as intended. Pucks must be on different walls, never the same wall, must have a view of each other, and a view of the dock. That is a lot, and it did take some thought before I decide where to place each one in my apartment. SETUP + SOFTWARE The setup is dead simple and should be for a universal remote that promises to make your smart home and entertainment life easier. You plug in the remote and connect it to your home's Wi-Fi. After that you do most of the configuring from the app. When you select what TV/AV equipment you want to setup it will prompt you to interact with the remote if it needs help deciding what specific TV model or A/V receiver you have. The setup is very fluid and easy to follow. Next if you have any smart home hardware or services you can connect those. I setup my Philips Hue lights, TP Link switches, Apple TV, Sonos speakers, and Nest Thermostat. They are always adding new support for devices (Nest is the newest addition). Setup typically involves signing in with that specific account or searching your Wi-Fi network for the devices - either way it's super easy. Once you have your TV, A/V, and smart home tech added you can begin grouping and configuring your hardware. They offer several scene options to tackle typical scenarios - you can have an A/V scene or Home scene. Home scenes allow you to have a single button to perform several actions like when you arrive/leave home or want to have a movie night. When creating a home scene, you are asked to complete the action on the remote. This is easy enough, but when you have tons of lights and other hardware it can be slow scrolling through every single item. A better option to tackle this would be doing it all in the app. If you aren't controlling individual lights, I would suggest grouping lights to make creation of home scenes easier. To control multiple A/V hardware you can setup an A/V scene - this will allow you to select what hardware you want to turn on and what inputs they should be set to. Additionally, once specifying your A/V configuration you can create or tie in an existing home scene to control lights or other smart home functions in conjunction with your A/V scene. Overall the process is simple and easy to follow, but it does get noticeably more bulk for homes that have a ton of smart home appliances. Now comes their killer feature - contextual point and click. After setup of your devices and scenes you can unlock the magic. The setup of this is easy - click and hold down on any item from the remote and it will ask you to hold the remote around 6" from the object and set the location. After doing that, whenever your remote is in point and click mode you can simply point at that object and the remote screen will change to whatever that object is. It works very well and once you set everything up it's a truly magical experience. At some points it does require recalibration, that involves spinning the remote in a figure 8 pattern in addition to pointing to each of the reference points as they light up. Overall, I've been very satisfied with the remote, they offer a unique and fun approach to the traditional universal remote environment with their unique point and click capability. It's easy to setup and offers many services and third-party support that is steadily improving.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good potential but not there yet. Expensive.

    Posted
    BeingHonest
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    Pro: Easy setup and easy to use Small and light No hub required Point mode lets you point at a device and control it Con: Expensive Battery life No buttons Point mode needs line of site between the base and 3 pucks placed on the walls Not many smart home devices are supported yet Can't add extra steps to AV Scenes (coming 2019) Many functions are either in Beta or coming soon (as of 12-2018) TL;DR If you don't like tapping on a small glass screen (no buttons to feel and can do it without looking), then this isn't for you. If you can, then it's still better to wait a bit longer till more features are added or get the cheaper Logitech Harmony Hub that can do most of the same thing. I'm no stranger to using advanced remotes to control my various setups in the house. I'm currently using the Harmony Ultimate One and Hub, and it some ways the Sevenhugs is better. It's just needs a bit more updates to really make it great and to really justify the price. I'm told that updates are coming fairly soon which will fix some of the issues I have with this remote, so I'll give it the benefit of the doubt. SETTING UP Setting up to control a device was easy, but not as streamlined as a Harmony. It makes you jump between the app and the remote to finish the process. If you have a device that'sn't on the list, then you had to manually cycle through the buttons on the screen and testing each one. It couldn't find my Sony HT-ST5000 soundbar and I had customize the buttons and layout, but this caused issues with some buttons and inputs not correlating to their functions. Customizing the onscreen button layout is still in beta, and a warning tells you that once the final version is available, your settings will be deleted. Setting up the point mode requires you to place each of the three pucks on a separate wall. The pucks, the charging base, and each device must have line of site. How well this works totally depend on the room's layout. I couldn't get it to work with my TP-Link Smart Plugs, even though it's supposed to be supported. FUNCTION Tapping on a glass screen doesn't make the best experience, but it works once you got used to it. Feature wise, it's a mix bag. On one hand you can set up scenes (activities) to include some smart home devices like Philips Hue, which is cool. On the other hand, you can't yet add extra steps to the startup/ending process, like setting certain sound modes or which channels to start on. That's coming in 2019. Then there are some minor inconveniences like not being able to hold down a directional button to scrub/scroll through the menus. The screen real estate is small so to really get all the buttons, you'll be scrolling through many pages. As it's now, Point Mode isn't totally viable. It does work when pointing to devices spread out in the room, but fails if it's group together, like your AV setup. You can't use it with scenes yet, so right now you have to switch it on and off. That update is coming in Dec, and should make it better. Battery life isn't good. On stand by it'll last about a day, but an average use will last about 14 hours. Device compatibility is still growing. Some devices I tested on had issues that's being corrected. Smart home devices are lacking, with only a few lights and plugs supported, but more (Nest and voice assistants) coming in 2019. FireTV and AppleTV bluetooth compatibility is coming in Dec. Spotify Connect (requires premium) works great, just like the app. Particularly cool in Point Mode. Pointed to my Echo and start playing without having to get out the phone. CONCLUSION The idea of this remote is cool, and once they update and add more features and device support, can become a good smart remote. It's just not there yet, especially for the price. For comparison, I could buy the Logitech Elite for less and control more devices, albeit without the Point Mode and scenes for home devices.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great concept, but needs refinement

    Posted
    JKhan
    • Tech Insider NetworkTech Insider Network

    Without question, this is a great remote. But there are a few areas that could be potential deal breakers. As I review this remote, I did so comparing it with my Harmony hub and elite remote control which I used as a direct reference. Setting up devices and scenes is where this remote really excels. Very straightforward, very intuitive, and minimal steps needed. The one issue I always have with Harmony is that you have to go through so many different steps to change minor things or the app that you use would slow down and sometimes have lag. With the Sevenhugs remote I was all set up with my devices literally within five to seven minutes. There were some devices that weren't directly in the database, but even so, the remote walk me through to find the best possible replacement set of codes. my wife is not the most technical person, with the harmony remote, I feel she would have a lot of issues setting up, but with the sevenhugs remote, I feel she could easily setup and use this remote in no time. An immediate downside is the lack of options for using the remote through cabinet doors. I'm sure this will be addressed at some point, if it hasn't already been touched on, but as of right now it's a bit of a letdown. the screen itself is very responsive, easy to read, and a lot faster than I thought it would be. Everytime you touch it easily snaps directly to the next device with no delay. Very impressive. In relation to other remote controls, the battery is life is fairly dismal. There was a point where I left the remote off the base, didn't use it, and within 12 to 15 hours, it was almost dead. it appears to have some sort of supercapacitor where if you place the remote on the base for 30 seconds, it will buy you another 15 to 30 minutes. If your base is not within reach, this can be very irritating if you're in the middle of programming and need to make a change. Off the base with no use, you don't even get 24 hours. That's a huge thing to consider when buying this remote. As for automation, this was another upswing. I connected it to my Christmas lights and to my living room lamp. Once elected it instantly worked, and I have not had a hiccup in that service sense. This is great for setting up my scenes for movie watching where I can turn on the TV turn on my amplifier and dim the lights with one button press. And now, the bread and butter... the smart remote feature. First it needs to be noted, that the sensors need to be placed strategically and very specifically.any issues with in the line of sight and the feature becomes null. Although the sensors are not very abusive, my wife found them to be a bit of an eyesore in the room. I'm sure over time you will forget they're there. But it does need to be visible in order for this to take full advantage of this feature. I had some issues setting it up, but once I understood how it worked, I was pointing and changing in no time. When I first read about this remote the one question I had is how does it worked with stacked components. After experimenting, I realize that you have to be extremely specific with the location in which you point your remote. General vicinity does not do well. In my bedroom I have my bluray player stacked on top of my cable receiver. There were many times, where within a quarter of an inch the screen would switch. the problem is regardless of the scene, I was still get a device that I was not using in the point and display. the only fix that I could find for this is to truly make the locations in the extreme corners of each device. For example, my Blu-ray player is set 6 in from the left for this corner, and the Samsung cable box location is set 6 in from the right corner.this helps alleviate some of the problem but you have to memorize exactly where you set the location. obviously, if you're watching a DVD you probably don't need your cable box but if they're in the same vicinity the remote will steal occasionally show the cable box, this can be a bit irritating when you just want to pick up and quickly skip a scene. If your devices are spaced out with a good distance away from each other, this shouldn't pose an issue. Before the mini like me, this feature is just fun in concept, but not quite as useful in implementation. All and all, this is a great remote. For me, being that many of my devices are behind cabinets, stack devices, and the shorter than normal battery life this remote would not be a good choice for my primary. As of right now, it lives in the bedroom and it does extremely well there.I still would recommend it, as I know people who definitely have a different setup than I have and this does not pose an issue. The functionality I have not had an issue it's just he's minor gripes that are in the way of giving me it a full 5-star rating.

    I would recommend this to a friend