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Customer ratings & reviews
Good but not as advertisedPosted
To start I would like to say that the remote does work to control multiple devices. Down fall is that it doesn't suport a lot of smart home devices that work with Apple home kit. There were a few things that were advertised but not yet implemented such as the "point to the window to get the weather" or pressing the button on the charging dock to find the remote. The button exists but doesn't work currently. As for the pointing feature, as I do see it being nice, it's on realistic for entertainment purposes. If you have your tv, cable box, and Apple TV all in the same area it's not going to work. This is however nice to control lighting but as I said before, a lot of smart home devices are yet compatible. I was really looking forward to using the pointing feature but I never got to really use it. This remote sounds really cool and the thought of it's intriguing but it's not as realistic as it may seem. I did like having all my remotes on one device and that worked very well. I only wish I could have the volume button for the tv on the other remotes like the cable box and Apple TV instead of shaving to switch back to the tv remote to control the volume. It was also annoying to keep charging. If I accidentally left it off the charger during the day I would have to use the regular tv remote. Another thing I would like to point out is how you use the remote. For me as least I like my current remote more because I know what the buttons feel like And I don't have to look at my remote when using it. With this smart remote, it's just a flat screen and I have to constantly look down to make sure I press the right button. The product is great in theory (especially of how it's advertised) but because a lot of things aren't get implemented and more smart home devices need to be added, it's not worth the price point. I did end up returning this.
No, I would not recommend this to a friend
We’re sorry to hear that Smart Remote is not living up to your expectations. Below are a few tips that should solve some of the issues you mentioned, but please drop us an email at firstname.lastname@example.org so that we can help. We look forward to hearing back from you.
1) We just launched a new software update last week that gives you the ability point at your TV and see a list of all the available media players and options available to you (Apple TV, Smart TV, cable box, Blu-ray player, Xbox, etc.). Just tap on whichever device you want to watch and Smart Remote will turn on all the right devices and automatically switch to the right AV inputs. This AV Scene feature also allows you to combine control of multiple devices onto one screen, so you can control the volume of your TV while also navigating your media player. We recommend creating an AV Scene for each media player or content source you own, which should dramatically improve your Smart Remote experience.
2) We also just launched a great new trackpad navigation feature for Apple TV and Amazon Fire TV users. This allows you to easily navigate and browse content menus without need to look down at the screen on Smart Remote. We’ll be eager to hear what you think about it.
3) Smart Remote requires daily charging, so it’s best to return it to the charging base when you’re done using it for the day.
4) You can see all the brands and devices that Smart Remote currently supports on the compatibility page of our website: https://sevenhugs.com/compatibility/. If you don’t see a brand or product listed that you want, please vote for it here: https://support.sevenhugs.com/category/device-service-requests.
A Good Start for SevenhugsPosted
Sevenhugs first smart home universal remote is a solid start. However, it does have its quirks. I have owned multiple universal remotes, and they were not easy to program. More than likely, you downloaded software to your PC, and you had to input every model number manually. One of the best features of Sevenhugs remote is the intuitive approach. All the user has to do is download their smart remote app from the Apple or Google Play store. Once installed, create an account and have your remote ready nearby. Through the phone app, you select the device you want. Then, you point the remote at the object, and it downloads the information. Since this was a simplistic approach, I was able to download everything including my receiver, cable box, television, and my 4K player in under 5 minutes. Additionally, I was able to add Wi-Fi devices including my Philips HUE lights. Again, the amount of time and ease to do this is simple, and a fantastic design approach. The remote itself is very light and comfortable to hold in your hands. I am not a fan of the overall plastic design, because it feels cheap. However, using the plastic Sevenhugs used allows the user to hold and control the remote with ease. One of the flaws to this remote is the battery life. After charging the remote for five-plus hours, I was surprised to have limited battery life with it. I used the remote for one day to control everything in my home theater, and lights. Afterward, I set the remote down until the next day. The remote had a quarter battery life left. I continued to use it, and then I received a message to "place the remote on the stand to charge." Again, the battery life of the remote is not good. Hopefully Sevenhugs, in the future, puts a better longer-lasting battery in the remote. While using the remote, the user can scroll through their devices by swiping left on the LCD screen. I had some infrared issues initially. I had to hold the remote just right to use my cable box, which was frustrating. However, I was surprised when I was able to use my receiver and 4K blu-ray player through our foggy cabinet windows. Despite what other reviewers said about this, I had no issues using the remote through glass cabinets. With programming, I was able to use my Philips Hue lights and adjust the colors of my light strips with this remote. The LCD screen displays the color picker and options on the remote well. Another option I went with was creating a "scene" with the remote. I created a useful "All ON/Off" function using both the app and universal remote. Again, Sevenhugs nailed the programming function. I was able to program my scene in minutes. Now my lights and home theater turn on and off at the press of the "All On/Off" scene I created. Sevenhugs advertised the idea of "point and control" feature throughout their campaign. This design is patent-pending and futuristic. Sevenhugs included three white "hockey puck" sensors with the product to use this feature. Unfortunately, you need to place these pucks in your primary space, in-line with one another, to use it. The other issue is, you have to play around with the placement so that the sensors can pick up your "point" function in the room. Plus, placing the white "hockey puck" sensors on the wall is not practical, unfortunately. The sensors stick out on the wall in the room. Unless you can conceal them within bookshelves or near other objects, unfortunately, the sensors are noticeable. After playing around with the placement of the sensors, and using the included 3M command strip stickers to place them on the wall, I successfully pointed and used the remote. Though, the feature is a nice one, the remote often selected the wrong device. I am not sure if this is due to the design of the product, or my placement of the sensors, but this function was not ideal for use. Also, some smart home devices are not available just yet, including Nest thermostats (as advertised). However, Sevenhugs states that they will include Nest products in December; hopefully soon. Overall, the Sevenhugs remote offers an intuitive design and functionality. However, where the remote loses its edge is the sensors included with the device and battery life. In the future, Sevenhugs should upgrade the battery in the remote for a longer lifespan. Also, Sevenhugs should consider changing their "hockey puck" sensors, or limit the amount you need. Placing three of these on different walls in my living room was not ideal; they stick out like a sore thumb. But, for a universal remote, this is a solid choice on the market. It is easy to use and program. Plus, it is a comfortable remote to use.
I would recommend this to a friend
Great concept, but needs refinementPosted
Without question, this is a great remote. But there are a few areas that could be potential deal breakers. As I review this remote, I did so comparing it with my Harmony hub and elite remote control which I used as a direct reference. Setting up devices and scenes is where this remote really excels. Very straightforward, very intuitive, and minimal steps needed. The one issue I always have with Harmony is that you have to go through so many different steps to change minor things or the app that you use would slow down and sometimes have lag. With the Sevenhugs remote I was all set up with my devices literally within five to seven minutes. There were some devices that weren't directly in the database, but even so, the remote walk me through to find the best possible replacement set of codes. my wife is not the most technical person, with the harmony remote, I feel she would have a lot of issues setting up, but with the sevenhugs remote, I feel she could easily setup and use this remote in no time. An immediate downside is the lack of options for using the remote through cabinet doors. I'm sure this will be addressed at some point, if it hasn't already been touched on, but as of right now it's a bit of a letdown. the screen itself is very responsive, easy to read, and a lot faster than I thought it would be. Everytime you touch it easily snaps directly to the next device with no delay. Very impressive. In relation to other remote controls, the battery is life is fairly dismal. There was a point where I left the remote off the base, didn't use it, and within 12 to 15 hours, it was almost dead. it appears to have some sort of supercapacitor where if you place the remote on the base for 30 seconds, it will buy you another 15 to 30 minutes. If your base is not within reach, this can be very irritating if you're in the middle of programming and need to make a change. Off the base with no use, you don't even get 24 hours. That's a huge thing to consider when buying this remote. As for automation, this was another upswing. I connected it to my Christmas lights and to my living room lamp. Once elected it instantly worked, and I have not had a hiccup in that service sense. This is great for setting up my scenes for movie watching where I can turn on the TV turn on my amplifier and dim the lights with one button press. And now, the bread and butter... the smart remote feature. First it needs to be noted, that the sensors need to be placed strategically and very specifically.any issues with in the line of sight and the feature becomes null. Although the sensors are not very abusive, my wife found them to be a bit of an eyesore in the room. I'm sure over time you will forget they're there. But it does need to be visible in order for this to take full advantage of this feature. I had some issues setting it up, but once I understood how it worked, I was pointing and changing in no time. When I first read about this remote the one question I had is how does it worked with stacked components. After experimenting, I realize that you have to be extremely specific with the location in which you point your remote. General vicinity does not do well. In my bedroom I have my bluray player stacked on top of my cable receiver. There were many times, where within a quarter of an inch the screen would switch. the problem is regardless of the scene, I was still get a device that I was not using in the point and display. the only fix that I could find for this is to truly make the locations in the extreme corners of each device. For example, my Blu-ray player is set 6 in from the left for this corner, and the Samsung cable box location is set 6 in from the right corner.this helps alleviate some of the problem but you have to memorize exactly where you set the location. obviously, if you're watching a DVD you probably don't need your cable box but if they're in the same vicinity the remote will steal occasionally show the cable box, this can be a bit irritating when you just want to pick up and quickly skip a scene. If your devices are spaced out with a good distance away from each other, this shouldn't pose an issue. Before the mini like me, this feature is just fun in concept, but not quite as useful in implementation. All and all, this is a great remote. For me, being that many of my devices are behind cabinets, stack devices, and the shorter than normal battery life this remote would not be a good choice for my primary. As of right now, it lives in the bedroom and it does extremely well there.I still would recommend it, as I know people who definitely have a different setup than I have and this does not pose an issue. The functionality I have not had an issue it's just he's minor gripes that are in the way of giving me it a full 5-star rating.
I would recommend this to a friend