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Customer Ratings & Reviews

Sevenhugs - Smart Remote - White-Angle_Standard

Sevenhugs - Smart Remote - White

Model: SR1AS0WHSKU: 6311764

Customer rating

Rating 4.1 out of 5 stars with 93 reviews

80%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 20 Reviews mentioning:
design
  • Rating: 4 out of 5 stars

    Good design and touch screen is responsive

    Posted
    Thomasq
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The idea a s technology behind it is good. Operation is smooth. But need to work on compatibility issue with fire TV and other custom button remote

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy and fun to use

    Posted
    DrBen93
    • My Best Buy® Member

    Sleek design, comfortable feel, haptic feed back, simple UI, seems universally compatable with IR devices IR learning feature works well. Customization (in beta) fixed most minor issues when default buttons were not enough. Used Logitech previously, and this is the modern answer to the multiple remote problem

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Don't Bother with this!

    Posted
    Anthonyhnj
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    While it's sleek and has a cool interface, it's sometimes sketchy to get it to work. I contacted sevenhugs support and they were not very helpful. Do yourself a favor and skip this purchase. It's extremely over priced too.

    No, I would not recommend this to a friend

    • Brand response

      Sevenhugs

      Thanks for your comments on our design and interface - we work extremely hard to develop products that not only provide an amazing user experience but also look beautiful in the home. As for your issues and experience with our team we’d love another chance. We’d be happy to spend time with you trouble shooting and getting your system running as expected. Please reach out to us directly and we’ll be sure to help. support@sevenhugs.com Sevenhugs

  • Rating: 5 out of 5 stars

    Great start

    Posted
    Tony90703
    • Tech Insider NetworkTech Insider Network

    I always had to look for my remotes, but no longer. This one clean and simple device was able to declutter my living room table, and stopped the endless search for the right remote. It does it pretty good job integrating multiple devices with little effort, while using it is even easier. The best part is the clean, "techy" look that will no embarrass guests

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Well designed intuitive remote with a few tricks!

    Posted
    rootdir
    • My Best Buy® Member

    The remote offers a great guided experience to setting up all of your components. It's able to integrate with a lot of smart devices that a traditional multi-function remote wouldn't be able to, like the LIFX Smartbulbs The "point to control" is really amazing once you set it up, although I wish it was better at handling situations where multiple devices are close to each other, or those in a stack setup. The screen is bright, but a little small to initially get used to. While in beta it has great out of the box support and looking forward for improved "recipe" modes.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Really awesome universal remote

    Posted
    KKCNIck
    • Tech Insider NetworkTech Insider Network
    • Top 100 ContributorTop 100 Contributor

    Finally a sleek universal remote that covers all you ir devices and covers streaming boxes, gaming and smart home devices. It was easy to setup and there were included puck's you can setup to cover the ir signal thru the whole room. Only issue is the remote is small for remotes with a lot of buttons but that is a tiny con. Really great remote. Cannot wait to add more smart lights for a whole room experience.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent product

    Posted
    Samhi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I tried a bunch of other remotes but this one is by far the best. I love the elegant design and the screen is very responsive. Love the point mode too. Not only it replaces all my remotes, but I can even select my Spotify playlists which is very cool. I'm still discovering all the capabilities of this remote.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Remote Upgrade

    Posted
    julioterra
    • My Best Buy® Member

    I really love this device. It's easy to program and supports all of the main device room where I've it set-up (TV, Bose stereo, AppleTV, DVD player). I'm just waiting for the Nest integration to cap it all off. The design is really intuitive and simple. There are a few things that could be improved in the UI but this is better than any other remote that I've seen.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Battery doesn't last a night

    Posted
    Dkde
    • My Best Buy® Member

    I don't even vaguely understand why anyone gives this a good review. The battery drains completely if taken off the stand and left on my coffee table for a night with no use. Room sensors continually need to be calibrated. Worst product I've ever bought. I want to love it, but all it is is a nice looking piece of glass that has no actual use. I wonder how many of these reviews are by employees of SevenHugs.

    No, I would not recommend this to a friend

    • Brand response

      Sevenhugs

      Hi,

      Thank you for taking the time to give your feedback and comments as we always appreciate hearing the voice of our customers as this helps us provide an overall better user experience. I would like to mention that Sevenhugs Smart Remote is a touchscreen universal remote and due to this it will consume more battery than normal classic remotes consume and it will often need to be charged.

      We understand that this is not a behaviour that you may be used to and we also recognize the need to extend the current state of the battery life so I would also like to mention that in our next update which should be implemented in the coming weeks, will see certain features that will extend the battery life much longer than the current capabilities and make this more satisfactory for users, so we would like to ask for a bit more patience and you surely will not be disappointed ! Sevenhugs

  • Rating: 5 out of 5 stars

    The Marie Kondo of Remotes

    Posted
    livingthesandylife
    • My Best Buy® Member

    The Sevenhugs Smart Remote has a small sleek dock that takes the guessing out of where my partner left the remote last and allows for easy, consistent charging. In the Marie Kondo of it all it's nice that it has a home to go to when it's not in use. This remote also makes sharing our Sonos speakers a breeze. And the set up was extremely easy! And here's the GAME CHANGER. I was able to preset different home set-ups for all my different activities and moods. I have one set up for TV, Everyday Music, Yoga, Dance Party, Dinner Party... The options are endless!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't bother. Not ready for production

    Posted
    Navigator
    • My Best Buy® Elite Member

    Great looking design and that's all. Short battery life: fully charged remote battery drained to 0% without any usage from 6am to 6pm..... Many devices produced in 2008 not compatible either at all (Denon media streaming network player) or partially (Pioneer Elite Blu-Ray, Marantz CD player, Yamaha Amplifier (not the receiver). Latest Apple TV volume Up and Down buttons not recognized. Only Samsung TV and Samsung sound bar worked well and LIFX, TP-LINK smart devices. Weather feature NOT enabled yet. For $300 plus taxes I would expect more completed working device.

    No, I would not recommend this to a friend

    • Brand response

      Sevenhugs

      Thank you for the honest feedback as it is always important to hear the voice of the customer.
      We are aware of the need to extend the current battery life and we have great improvement coming in our next release in terms of battery life.

      Smart Remote is currently compatible with over 650,000 devices. If you have not found in our database the IR devices you own or the full codeset for them, you can still add or modify them via IR learning or contact us at support@sevenhugs.com so we can add them in the following weeks.

      The weather feature as well as all the features that were advertised during our development stage will unfailingly be implemented, we are currently working on these implementations on priority basis taken from the integrations voted for on the forums of our community sections.
      If you are struggling with any aspects of using Smart Remote or you need some assistance troubleshooting, do not hesitate to reach out to us at support@sevenhugs.com and an agent will be more than happy to help with any issues that you may have. Sevenhugs

  • Rating: 5 out of 5 stars

    Great product

    Posted
    Auriane
    • My Best Buy® Member

    I've been using Smart Remote for 2 months now. It took me a bit of time to get to know all features available and to set it up so I can enjoy it the way I need to. Some of the features aren't easy to find in the app or on the remote. At first, Smart Remote was not meeting all my needs because it couldn't control my Amazon Fire TV, but Sevenhugs has been great about launching new features and updates every month and they recently released a Bluetooth integration for Amazon Fire TV with a really great trackpad feature. It lets me whip around the screen a lot faster my Fire TV remote. I had some doubts about using a touchscreen remote, but the new trackpad features definitely makes it worth it. I didn't have the highest expectations heading in, but I've been pleasantly surprised by Smart Remote. Definitely worth a look if you're in the market for cutting-edge universal remote. Just make sure it supports all the devices you care about most.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Works but it's a struggle

    Posted
    Isometricfit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Remote works as required, but you have to fight it. . Remote needs to be heavier, too flimsy, functions work but the delay is horrible. Lost all settings twice, once because battery went dead, other time for no apparent reason. Good news is they are making nightly updates to remote, which leads me to believe this is still in beta. I returned mine since it had so many issues, too Many to list some small and some large. . Example you have a very large base, but no way to use it to find the remote? , base has to be in line of site for remote to work. My setup was tv, sonos speakers (4) hue light bulbs in 3 line of site areas. When V2 hits the market I'll relook this remote. Because the concept is beautiful. .

    No, I would not recommend this to a friend

    • Brand response

      Sevenhugs

      We’re sorry to hear that you experienced some issues with Smart Remote, but thanks for sharing your feedback. We’re committed to making regular updates and improvements to the product to support the needs of our customers.

      In response to some of the issues you mentioned, I’m happy to report that we recently improved the responsiveness of the remote when controlling Wi-Fi and infrared devices and we also fixed a bug that was causing a small group of users to lose their configurations. We are working to launch the Remote Finder feature you mentioned, but it will be added in the near future.

      One more important clarification. The Charging Base does not need to be in line of sight with Smart Remote for the remote to work. It only needs to be in line of sight with the three Room Sensors when you want to control things in Point Mode.

      We look forward to having you as a customer again in the near future. Sevenhugs

  • Rating: 5 out of 5 stars

    Smart, simple and versatile remote

    Posted
    Jason
    • My Best Buy® Member

    I've been searching for a universal remote and smart home controller for years now with little success. I've tried a few options including Harmony, haven't found anything that I really like yet. A friend of mine recommended the Sevenhugs remote after backing in the initial Kickstarter campaign. I was skeptical at first, but decided to give it a shot after reading some of the early user reviews comments.and I'm really glad it did. First impression: The level of the design and thought put into the product and all little details is very impressive. It looks great sitting on the charging base, which was a big plus with my wife. Second impression: The touchscreen-it's the best I've used on a remote control and it's not close. I've used a couple remotes from Logitech and also a high-end one from Crestron-they all lacked resolution and responsiveness. The screen on Smart Remote is high quality and really sets it apart from anything else. Software: After going through the setup process, which was a breeze, I was able to add my TV, cable box, Apple TV, Spotify account, Hue lights and TP link plugs in less than 10 minutes. After only a couple days of use, a new software update was released with some cool new features like trackpad control of my Apple TV and the ability to create smart plug groups. I've got our Christmas tree lights and a few other strings of lights on smart plugs, which is really convenient. And my wife is really liking how easy it's to turn everything on. She can just point at the TV and tap what device she wants to use and let Smart Remote do the rest. Doesn't get much easier than that. To wrap this up, it's been great little product and we plan to get another Sevenhugs remote or two for our bedroom and maybe our dining room.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A Good Start for Sevenhugs

    Posted
    Veganrichy
    • Tech Insider NetworkTech Insider Network

    Sevenhugs first smart home universal remote is a solid start. However, it does have its quirks. I have owned multiple universal remotes, and they were not easy to program. More than likely, you downloaded software to your PC, and you had to input every model number manually. One of the best features of Sevenhugs remote is the intuitive approach. All the user has to do is download their smart remote app from the Apple or Google Play store. Once installed, create an account and have your remote ready nearby. Through the phone app, you select the device you want. Then, you point the remote at the object, and it downloads the information. Since this was a simplistic approach, I was able to download everything including my receiver, cable box, television, and my 4K player in under 5 minutes. Additionally, I was able to add Wi-Fi devices including my Philips HUE lights. Again, the amount of time and ease to do this is simple, and a fantastic design approach. The remote itself is very light and comfortable to hold in your hands. I am not a fan of the overall plastic design, because it feels cheap. However, using the plastic Sevenhugs used allows the user to hold and control the remote with ease. One of the flaws to this remote is the battery life. After charging the remote for five-plus hours, I was surprised to have limited battery life with it. I used the remote for one day to control everything in my home theater, and lights. Afterward, I set the remote down until the next day. The remote had a quarter battery life left. I continued to use it, and then I received a message to "place the remote on the stand to charge." Again, the battery life of the remote is not good. Hopefully Sevenhugs, in the future, puts a better longer-lasting battery in the remote. While using the remote, the user can scroll through their devices by swiping left on the LCD screen. I had some infrared issues initially. I had to hold the remote just right to use my cable box, which was frustrating. However, I was surprised when I was able to use my receiver and 4K blu-ray player through our foggy cabinet windows. Despite what other reviewers said about this, I had no issues using the remote through glass cabinets. With programming, I was able to use my Philips Hue lights and adjust the colors of my light strips with this remote. The LCD screen displays the color picker and options on the remote well. Another option I went with was creating a "scene" with the remote. I created a useful "All ON/Off" function using both the app and universal remote. Again, Sevenhugs nailed the programming function. I was able to program my scene in minutes. Now my lights and home theater turn on and off at the press of the "All On/Off" scene I created. Sevenhugs advertised the idea of "point and control" feature throughout their campaign. This design is patent-pending and futuristic. Sevenhugs included three white "hockey puck" sensors with the product to use this feature. Unfortunately, you need to place these pucks in your primary space, in-line with one another, to use it. The other issue is, you have to play around with the placement so that the sensors can pick up your "point" function in the room. Plus, placing the white "hockey puck" sensors on the wall is not practical, unfortunately. The sensors stick out on the wall in the room. Unless you can conceal them within bookshelves or near other objects, unfortunately, the sensors are noticeable. After playing around with the placement of the sensors, and using the included 3M command strip stickers to place them on the wall, I successfully pointed and used the remote. Though, the feature is a nice one, the remote often selected the wrong device. I am not sure if this is due to the design of the product, or my placement of the sensors, but this function was not ideal for use. Also, some smart home devices are not available just yet, including Nest thermostats (as advertised). However, Sevenhugs states that they will include Nest products in December; hopefully soon. Overall, the Sevenhugs remote offers an intuitive design and functionality. However, where the remote loses its edge is the sensors included with the device and battery life. In the future, Sevenhugs should upgrade the battery in the remote for a longer lifespan. Also, Sevenhugs should consider changing their "hockey puck" sensors, or limit the amount you need. Placing three of these on different walls in my living room was not ideal; they stick out like a sore thumb. But, for a universal remote, this is a solid choice on the market. It is easy to use and program. Plus, it is a comfortable remote to use.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Magical idea and a great start

    Posted
    camdenk
    • Tech Insider NetworkTech Insider Network

    PROS - Quick setup - Beautiful screen - Unique point and click feature CONS - Short battery life - Questionable stand design - Lacking integration I've long thought that the holy grail of home automation was an experience that was contextual and personal - besides voice control this is the closest that we have come, and it's indeed very magical! To be clear, the Smart Remote by sevenhugs isn't just another universal remote control, but it does integrate several of the aspects used their competitors along with their own unique approach. I'm going to talk about everything from how I setup the remote and features to things I would like to see. Let's get started! HARDWARE The hardware is very straight forward - there are no physical buttons here. The front of the remote features glass with a color touchscreen. The resolution isn't going to win any awards, but it gets the job done and looks great. The back has a slightly grip rubber texture with small recessed area to natural rest your fingers that makes it very easy to hold. Overall, I found it very comfortable to use. The battery most likely due to the display never lasted more than 24 hours - I would be sure to put the dock in an accessible location. The dock is an unassuming black puck with the USB type C connector that points vertically at a slight angle. This is slightly scary as the remotes only support when docked is provided by this single connector and there is no other mechanical part keeping the remote up. I can foresee this being a problem, especially in households with children. It only takes once, and you could be left with your jack broken off your dock. The magic point and click aspect require 3 other white puck shaped device to be adhered to your walls in the room that your using the remote in. The pucks are battery powered and come with 3M Command Strip adhesive to aid in the installation process. There are some specifications that need to be adhered to such to ensure the point and click functionally works as intended. Pucks must be on different walls, never the same wall, must have a view of each other, and a view of the dock. That is a lot, and it did take some thought before I decide where to place each one in my apartment. SETUP + SOFTWARE The setup is dead simple and should be for a universal remote that promises to make your smart home and entertainment life easier. You plug in the remote and connect it to your home's Wi-Fi. After that you do most of the configuring from the app. When you select what TV/AV equipment you want to setup it will prompt you to interact with the remote if it needs help deciding what specific TV model or A/V receiver you have. The setup is very fluid and easy to follow. Next if you have any smart home hardware or services you can connect those. I setup my Philips Hue lights, TP Link switches, Apple TV, Sonos speakers, and Nest Thermostat. They are always adding new support for devices (Nest is the newest addition). Setup typically involves signing in with that specific account or searching your Wi-Fi network for the devices - either way it's super easy. Once you have your TV, A/V, and smart home tech added you can begin grouping and configuring your hardware. They offer several scene options to tackle typical scenarios - you can have an A/V scene or Home scene. Home scenes allow you to have a single button to perform several actions like when you arrive/leave home or want to have a movie night. When creating a home scene, you are asked to complete the action on the remote. This is easy enough, but when you have tons of lights and other hardware it can be slow scrolling through every single item. A better option to tackle this would be doing it all in the app. If you aren't controlling individual lights, I would suggest grouping lights to make creation of home scenes easier. To control multiple A/V hardware you can setup an A/V scene - this will allow you to select what hardware you want to turn on and what inputs they should be set to. Additionally, once specifying your A/V configuration you can create or tie in an existing home scene to control lights or other smart home functions in conjunction with your A/V scene. Overall the process is simple and easy to follow, but it does get noticeably more bulk for homes that have a ton of smart home appliances. Now comes their killer feature - contextual point and click. After setup of your devices and scenes you can unlock the magic. The setup of this is easy - click and hold down on any item from the remote and it will ask you to hold the remote around 6" from the object and set the location. After doing that, whenever your remote is in point and click mode you can simply point at that object and the remote screen will change to whatever that object is. It works very well and once you set everything up it's a truly magical experience. At some points it does require recalibration, that involves spinning the remote in a figure 8 pattern in addition to pointing to each of the reference points as they light up. Overall, I've been very satisfied with the remote, they offer a unique and fun approach to the traditional universal remote environment with their unique point and click capability. It's easy to setup and offers many services and third-party support that is steadily improving.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Idea, but not for me

    Posted
    xguy9
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased the smart remote after reading about it for years. But after using it, the Harmony Hub is overall better. Yes it's nice having a dedicated controller, but for the price and what it does, you can find better products like the Harmony Elite. But here are my positives and cons. Positives 1. Connect to almost all devices effortlessly 2. Very modern and sleek design 3. Smart home app on iOS is very nicely designed. Cons 1. The special sauce of this device is pointing to the device you want, and it recognizes it. I put up the sensors on the walls, and follow the directions on the remote, but I wasn't impress. It wouldn't change to the device I was pointing to at all. I always have to use the carousel. It does say in the directions when you have more than one device by each other this what you have to do, but I felt this was the killer feature, it didn't work for me consistently. A Logitech harmony remote worked better. 2. It was buggy. I got everything connected and working. Than hours later, devices was having issues working with the remote. I had to reset the device and add everything back again. 3. Remote layout wasn't the best on some of the devices, like my TiVo. 4. Also since I have a Harmony Hub, and google home display, there isn't no need for this remote. I feel like this device is still in beta. Maybe after all the features are available and the price is cheaper I may revisit this remote again, but today I'm returning it

    No, I would not recommend this to a friend

    • Brand response

      Sevenhugs

      Thanks for sharing your feedback. We’re very sorry to hear that you seem to be experiencing some issues with Smart Remote and we’re eager to help. When you get a moment, please get in touch with us at support@sevenhugs.com. In the meantime, here are some tips that should solve most of the issues you mentioned.

      1. Regarding Room Sensor setup and Point Mode, we'd like to help you make sure that your Room Sensors are installed correctly and that your devices are located properly. With a quick email exchange or phone chat, we're confident we can get you up and running.

      2. This is definitely unexpected behavior that we’d like to investigate further. Also, you should never have to re-add all your devices if you encounter an issue. If you ever need to reset Smart Remote, you can recover your complete configuration and all the devices you added by reconnecting Smart Remote to your Smart Remote app.

      3. Smart Remote gives you the ability customize all your control screens. This is one of the big benefits of owning a touchscreen remote. If you don’t like the default layout of your Tivo control screen, you can edit the buttons and controls to be just the way you want them. Pease give it a try and let us know how it goes.

      4. Most of our users are replacing all the remotes they currently use with Smart Remote. Smart Remote is also intended to be a complementary device to your Google Home when it's not convenient or possible to be in front of your Google Home display or when you want to control your TV set up. Sevenhugs

  • Rating: 4 out of 5 stars

    Great potential and very active development

    Posted
    enem156
    • Tech Insider NetworkTech Insider Network

    I've used many universal remotes over the years. ? Some manufacturers work well and are easy to program and others just don't get it. ? I was pleasantly surprised when setting up and using the Sevenhugs smart remote. ? It's easy to set up, easy to modify what you've already set up and quite intuitive as well. ? But while it does the basics very well, it could be even better. ? This isn't to say that it won't get there, they continue to update and support the firmware and seem very adamant about doing so. Initial setup was a breeze. ? Using the remote itself and the free downloaded Android (or Apple) app was very easy. ? Between the two devices (the remote and your phone), you're walked through every step in the?process. ? I was able to add each of my A/V components very quickly. ? You're given a choice of entering the model number for your devices or letting the remote try different code sets until it finds the correct one for your device. ? I found the first method worked the fastest and most reliably. ? After adding all my components, I was able to create different A/V scenes with the app. ? It asks you only a few simple questions about your system, and then verifies that all the correct components turn on for a given scene, and that the inputs are correct. ? If the inputs aren't quite right, it's easy to cycle through all the inputs on a component until you find the correct one. Where I became a bit disappointed, was in attempting to add control for my current lighting. ? I knew my WiFi bulbs were not yet supported, and support for my WiFi wall switch is in the works, but I was at least hoping to control the IR LED background lighting I currently have. There is currently no easy way to do this, but after searching for a way to program the lights manually, I ran across a thread in their forum that would allow a way to do this. It's currently tedious to manually duplicate a remote control that'sn't listed, but it can be done and it works well. That being said, I was able to duplicate my LED remote without too much trouble. The company told me they're definitely working on this type of issue and should have things squared away very soon. I found using the remote control very easy and straight forward. The touch screen is very sensitive and responds very quickly. It was a little strange getting used to not pressing an actual button, and you will have to look at the remote to make sure you're on the correct spot. But button presses each cause a small vibration to let you know the button press was taken. The IR transmitter is quite strong and I didn't have to hunt around for a sweet spot to point at when I wanted to send commands. It's a beautiful hi-res screen but I found it was in desperate need of more color. It would help to be able to color code buttons to make navigating the remote easier. The size is small and unobtrusive and it doesn't take up hardly any space on a coffee table. While I consider that a good thing, some might tend to loose it easily in couch cushions. There is a button on the charging base that's supposed to "find" the remote, but like several other things, it hasn't been implemented yet. But regardless, it's a beautiful remote control. I do hope that at some point they change to a wireless charger. The remote stands vertically on the base with only a USB-C connector to support it. While it has no problem doing it's job, I found it a bit difficult to set it on the stand unless I was looking right at it. The remote boasts a new innovative feature that allows the remote to switch to the correct set of buttons when you point it to each component or light. The problem for me with this new technology is that virtually all of my components are in one cabinet, right under my monitor. It works by triangulating where the remote is in relation to the components you're pointing it at. To do this you need to hang three hockey puck sized discs on three different walls in the room. Unfortunately for me, this setup just isn't possible, and even if it was, I didn't want to have to look at these things on my walls. They are round and white, so if you've any other color room than white, they're going to stand out. The good thing is, you really don't even need this feature. This remote works great just the way it's. You can set up "scenes" for "AV" and "home" and this allows you to set one button to turn on all the components you need, to do things like Watch a Movie, or listen to CD's, etc. The one touch scene isn't new on universal remotes, but this one really works great. It's very easy to set up with the app on you phone. Likewise setting up all of you individual components. If any buttons are missing after the automated set up process, you can add them manually with no trouble. I loved using this remote. It takes a bit of getting used to because it has no physical buttons, but it's a well thought out device. The company has big plans to keep updating the functionality and some of the bells and whistles just aren't in there yet, but they're coming. I found it to be a very fresh take on the standard large, clunky, universal remotes with tiny little buttons that you can never see clearly. My house is full of them. If you go to their web site they have a whole list of things that are currently supported, in the process of being supported and also a method of voting for what needs to be developed next. It's small size and light weight are welcome changes. I'm tired of waving around my big remotes like light sabers, trying to get it pointed just right. I like the remote and I like the company. They seem very driven to make us the best remote with the most functionality on the market. Keep up the good work Sevenhugs!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Cool concept will be better when fully fleshed out

    Posted
    Beradon
    • Tech Insider NetworkTech Insider Network

    So I've to say the idea of a remote that controls everything is one of those kind of sci-fi things that I can remember from movies. While companies try to do this with phones it never really works out because of the many different user interfaces and honest the phone form factor is a bit to large to hold comfortably in one hand while controlling things. The Sevenhugs Smart Remote is a strong contender at an attempt to address some of those shortcomings. Like some other smart remotes out there, it has functionality to control almost anything from Smart TVs to Smart Thermostats and Smart Lightbulbs (IE: Hue) with continued work to add more devices. Currently I've set it up for my TV and soundbar and while setup wasn't the best (more on that in a minute) the unified interface is something I can appreciate. I was a little bummed that my Nest thermostat shows as 'coming early december' on the site, but isn't yet available. With all the other'smart' devices I've in my house I'd need to walk around to recall what they all are to try to add them to the remote. To start, the initial setup of the remote and connecting to it to get started is quite easy. It did have an issue connecting to my WiFi the first time, though a quick retry fixed that. Strangely the remote only supports 2.4GHz WiFi which seems like a shortcoming to me. Once it was connected and I downloaded the app on my phone, it was a fairly quick process to get it paired as it found it on my network then asked me to put in the security code to pair it to the app. Then I was off, attempting to add devices to the remote. This remote works in two ways when attempting to add devices. The first way is similar to that of things like the Harmony remotes where you specify the manufacturer and the model number, and I by far prefer this method... I did, however, run into an issue where my Sony HT-Z9F sound bar wasn't recognized, but the remote isn't detterred... Instead it allows you to select 'Sony' as the sound device manufacturer then you can step through pressing the power button until it finds the correct IR codes to control it. This is cool, but it does end up with functions that dont entirely match the device you're controlling (my Sony sound bar has essentially 2 HDMI inputs, Analog and Optical, but the remote has like 10 separate inputs defined). I can control it, but it'sn't a perfect 1:1 setup as if it knew what it was. That's to be expected though since it did not recognize the model number... That does display a shortcoming on the site of Sevenhugs though as they need to keep on top of their device database. I was easily able to add my Tivo Roamio Plus and my Samsung TV without issue and controlling each is fine. Once you set up a few devices you can then create a'scene' which is essentially a macro of commands or devices to control... for example 'Watch TV' includes my TV, sound bar and Tivo, all of which it turns on and sets to the right inputs, very similar again to a Harmony type device. I did notice, however, that the initial screen after turning on my scene has a button layout that I'd say isn't the best. I noticed the Guide button wasn't even on the main panel for the remote and I had to swipe to the next page to get to that button. The channel button was there, but I cant think of the last time I traditionally'surfed' channels with the channel up/down button. It would be nice if you could customize the button layouts or at the very least if there was a slightly more intelligent layout to those buttons based on your activity. IE: for a Tivo I'd want to at least see the guide button, Tivo button and the colored buttons (for things like commercial skip and basic Tivo control). Overall it's a pretty slick design. I thought it would be annoying to tap buttons on a screen, but it really isn't bad, likely because it's so narrow. I can forsee this becoming a pretty cool device when additional devices and features are added.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Cool new remote from the future!

    Posted
    techgal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My husband and I love gadgets and we're also control freaks, so when we saw the Smart Remote video we were dying to try it. So far so good! We're really enjoying it. Here are some of my observations as one of the first people to try it: - The remote itself is beautiful. I really love the way it looks. And when you hold it in your hand you can really feel the quality. - We mostly own products that Smart Remote supports, but we've got a few smart lights and switches that aren't yet available (IKEA Trafri and Lutron). The current list of compatible smart home devices is bit limited right now, but Sevenhugs says they'll be adding more devices every month. I'll be eagerly awaiting their Samsung SmartThings integration. - I've setup a few universal remotes in my time and this one was by far the fastest and easiest remote I've ever set up. The Smart Remote app does a really nice job and it took about 10-15 minutes from start to finish. - We successfully replaced 6 remotes with Smart Remote (woohoo! @@@@@@@ : TV, cable box, Roku, Blu-ray player, audio receiver and CD changer. A couple of the buttons on our TV and audio receiver were missing, but we were able to add them with infrared learning. We were also able to edit the controls and remove a couple buttons we didn't need. That's one of the nice things about a touchscreen remote-everything is customizable! - Smart Remote's AV Scene feature makes it super simple to control our entertainment center. You just create a scene for each media player you want to watch and all the options appear in a list on Smart Remote. From there, all we need to do is just tap what device we want to watch. Smart Remote will turn on our TV, AVR and whichever media player we selected and switch all the inputs. Really like this one-touch control feature. - Point Mode makes me feel like Harry Potter (at least a little :-). Being able to just point at what you want to control is super cool and also pretty darn convenient. Really innovation tech! - The Room Sensors that make Point Mode possible need to be placed high on your walls and they need to be visible. They aren't very noticeable on our white walls, but they'll stand out a bit if you have dark color walls. Seems like a small price to pay for having the latest and greatest technology though. - Controlling smart lights and plugs is easy and is actually quite a lot of fun now, especially when using Point Mode. The UI is really well done and makes it really fun to play with your lights and try new colors. - If you use Spotify, you're gonna love the Spotify integration on Smart Remote. It's super convenient to just browse and launch playlists without needing to pull out my phone. - The battery only lasts a day and overnight charging is pretty much required. Small price to pay for everything else this remote does well though.

    I would recommend this to a friend