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Customer Ratings & Reviews

Model:
SR1AS0BL
SKU:
6311674
Customer images
Your price for this item is $299.99

Customer rating

Rating 3.8 out of 5 stars with 139 reviews

70%would recommend to a friend.

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Page 5 Showing 81-100 of 139 reviews
  • Rating 5 out of 5 stars with 1 review

    Really awesome universal remote

    Posted .
    Pros mentioned:
    Design, Set up

    Finally a sleek universal remote that covers all you ir devices and covers streaming boxes, gaming and smart home devices. It was easy to setup and there were included puck’s you can setup to cover the ir signal thru the whole room. Only issue is the remote is small for remotes with a lot of buttons but that is a tiny con. Really great remote. Cannot wait to add more smart lights for a whole room experience.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great product, really easy to use!

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Ease of use, Set up

    Got this remote recently, and within 30 minutes I had it set up, scenes set and ready to use! That has a downloadable app to use with it that makes it very easy to set everything up one, two, three! I would recommend this highly!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Sevenhugs
      Posted .

      Thank you for taking the time to provide us with your feedback. We are pleased to learn that Smart Remote is fulfilling all of your needs. Sevenhugs

  • Rating 4 out of 5 stars with 1 review

    Good design and touch screen is responsive

    |
    Posted .
    Pros mentioned:
    Design, Ease of use

    The idea a s technology behind it is good. Operation is smooth. But need to work on compatibility issue with fire TV and other custom button remote

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Very convenient and useful

    Posted .
    Pros mentioned:
    Set up

    I have been thinking about getting one of these for a while. This universal remote has it’s own app that makes it easy to set up. Remote was almost fully charged when I got it. Only needed a few minutes to top off the charge. Smart lightning and streaming TV player options very good. And of course TV ones. U can create A/V Scenes to control multiple devices together. And Smart Home Scenes and group multiple lights together. There are also Room Sensors to help speed up use of the remote Like the small size and light weight of the remote. Helps if U don’t have a lot of storage space to work with. Looking forward to spending many hours with this convenient and useful device.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    HORRIBLE!

    |
    Posted .
    Owned for 9 months when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    Pros mentioned:
    Design
    Cons mentioned:
    Price

    I tried to give this product the benefit of doubt in spite of the reviews I read however I couldn't justify the price tag for the lack of dependability and horrible user interface. The motion sensor is not accurate and having multiple sources to control near each other did not fare well. The quality of the product from durability and appearance was nice however.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Sevenhugs
      Posted .

      Hi Noboynfla, please reach out to us at support@sevenhugs.com, we would love to help with the mention sensors! Sevenhugs

  • Rating 5 out of 5 stars with 1 review

    Great product

    Posted .
    Pros mentioned:
    Design, Features

    I’ve been using Smart Remote for 2 months now. It took me a bit of time to get to know all features available and to set it up so I can enjoy it the way I need to. Some of the features aren’t easy to find in the app or on the remote. At first, Smart Remote was not meeting all my needs because it couldn’t control my Amazon Fire TV, but Sevenhugs has been great about launching new features and updates every month and they recently released a Bluetooth integration for Amazon Fire TV with a really great trackpad feature. It lets me whip around the screen a lot faster my Fire TV remote. I had some doubts about using a touchscreen remote, but the new trackpad features definitely makes it worth it. I didn’t have the highest expectations heading in, but I’ve been pleasantly surprised by Smart Remote. Definitely worth a look if you’re in the market for cutting-edge universal remote. Just make sure it supports all the devices you care about most.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Fast Setup; Perfect Function

    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Ease of use, Set up

    I decided to give this product a try on a whim. I had never even heard of Sevenhugs. Let me tell ya, it was an awesome decision. First off, the packaging is great and feels very high-end when unboxing. Great presentation. I had my remote out of the box, powered on, and connected to Wifi in under 5 minutes. Once I downloaded the Sevenhugs app, I had no trouble setting up all of my devices including my Apple TV, Toshiba Fire Edition TV, Xbox, Spotify account, and Phillips Hue smart lights. That only took about 15 minutes, and was a super simple process and the instructions were super clear. I can’t wait to setup my cable remote and try my Xbox remote too! Obviously there are some remotes and devices that will be a bit more difficult to setup or to custom configure the remote interface, but that’s to be expected from this kind of device so I can’t fault them for this at all. Even then, it is still quicker than a lot of the competition, and the user experience is definitely superior. I highly recommend this product if you’re looking for a high end, practical, and fun-to-use smart remote to accommodate not only your home theater setup but also your home automation setup, then this is absolutely the product for you.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Sevenhugs
      Posted .

      Hi JonahScott,

      Thanks a lot for sharing your experience, that's super important for us. Please stay tuned, we have pretty cool new features coming! Sevenhugs

  • Rating 4 out of 5 stars with 1 review

    Nice addition to my entertainment center

    |
    Posted .
    Owned for 10 months when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Ease of use

    Easy to use and connect other devices. The manufacture stated that there is a button to recall the remote if miss placed. This option "DOES NOT WORK". I even contacted the company who states that it was a miss print on the old labeling and that the software the remote has doesn't offer that capability yet but are working on how to incorporate that function. It's bee almost 1 year since I purchased the product and no new updates have fixed that particular problem.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Quick to Program, Works all Devices.

    Posted .
    Pros mentioned:
    Ease of use

    The one problem I have had with having newer av devices, is that many times the universal remote will not work all of the functions on all of the devices unless you can actually program individual buttons on the universal remote. This unit controls all of our units and has the ability to infrared program custom buttons. It's easy to use and program. The only negatives is it is so small I am afraid it is going to get lost and because of it's size it will need placed on it's provided charger to charge it's little batteries. Where it shines is with its ability to control smart outlets and lights. The room sensors it comes with gives you the ability to map out a room digitally, giving you the ability to point at devices to turn them off, on or dim.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great start

    Posted .
    Pros mentioned:
    Design, Ease of use

    I always had to look for my remotes, but no longer. This one clean and simple device was able to declutter my living room table, and stopped the endless search for the right remote. It does it pretty good job integrating multiple devices with little effort, while using it is even easier. The best part is the clean, "techy" look that will no embarrass guests

    I would recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Set up is a real challenge.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    Pros mentioned:
    Buttons

    My Logitech remote was starting to have issues and I wanted to see if there was something better, since I hadn't bought a Smart Remote in a few years. The adding and setting up of devices is not good. My receiver model isn't listed in their supported devices and I had to add a different model. The list of available buttons, on every device, is lacking. I had to use the learn infrared commands functions a lot. With my old Logitech, the models and buttons were way more complete. Since my receiver was new, I had to go back and add it to my Logitech (which I had already replaced with sevenhugs) and then learn buttons and inputs that weren't on the sevenhugs. I'm fairly knowledgeable with tech, but, this remote had me feeling like a novice. And, yes, I contacted sevenhugs support and had a running email with them for several days. Their support folks were a big help. But, honestly, I should never have needed that much help in the first place. I'm actually still slugging through some of the setup and button customization. Which also has a limitation that popped up during customizing. Something about only being allowed 10 custom screens or something. Anyway, if I hadn't been so stubborn about it and kept trying to get it done, I would have returned it and just bought a Logitech again. I really can't recommend this remote yet.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Sevenhugs
      Posted .

      Hi Mike,

      Thanks a lot for sharing this honest feedback. We are sorry you had not a first easy experience setting up Smart Remote. We are glad that we could help and would be happy to do so for the additional challenges you are encountering setting up your devices. Please keep us updated! Sevenhugs

  • Rating 2 out of 5 stars with 1 review

    Not as great as I had hoped

    |
    Posted .
    Cons mentioned:
    Battery

    While we have not had any issues with the set up or functionality of the remote, there are three main issues I have which I didn’t even consider prior to purchasing. The first problem is the battery life. Basically it needs to stay on the charger almost constantly when it’s not in use. Otherwise, the battery dies rather quickly when it’s just sitting next to you not in use after about maybe a day. It’s easy when you are going about your day to forget to set it back on the charger. I also feel as though it loses its charge without warning. So you could be sitting there wanting to change the channel but you can’t because the remote died two hours ago and you had no idea. My second issue is with the size of the remote. I never thought I would say this but there is an advantage to having a larger remote: the bigger it is the harder it is to lose. This remote is tiny and smooth so it gets dropped and gets lost in the couch cushions constantly. My third issue is probably the biggest and that is because it is a touch screen, it adds a level of difficulty I had not considered before buying it. If you have fat fingers like me, forget it. I’m constantly touching the wrong thing and inadvertently changing the channel or rewinding/fast forwarding or changing the setting. You have to look at the remote when using it. It sounds dumb to say but it’s true. Most people I know change the channel without looking at the remote. You cannot do that with this. It’s rather annoying and it’s enough to make me want to get a different remote entirely. If you have a family, small children, fat fingers or just like to watch tv or movies at home this is not for you.

    No, I would not recommend this to a friend
    • Brand response from Sevenhugs
      Posted .

      Thanks for your comments and feedback, we are always finding ways to extend and improve the battery life as our Smart Remote is a touchscreen universal remote so it will always consume more battery than normal remotes (Think on the same lines of Smart Phones) however we have various implementations for this coming.

      This is the first version of our Smart Remote and we went with the design that we felt would be suitable for a majority of our potential users. In the future there will be different models and sizes available for Smart Remote that will fit more individual needs of customers (We are also working on a “Find my remote” feature to locate the Smart Remote incase it ever gets lost)

      The whole design and concept of our Remote is to be touch screen, we understand that this may not be what you are used to but we are confident that given some time you will come to like and appreciate Smart Remote and its features. Sevenhugs

  • Rating 2 out of 5 stars with 1 review

    No Hub for IR _and_ a key WiFi limitation

    Posted .

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    Pros mentioned:
    Set up
    Cons mentioned:
    Price

    Maybe they'll figure this out some day. I am returning because I can't control the DirecTV HR44 box (which is in another room) with this tool. They don't provide any sort of IR repeater, and the don't connect to DirecTV via my household network. Net of that, it simply won't work for me. Yep, sure, I could set up my own repeater but for the price, given there are two ways Sevenhugs could have solved this problem, I don't feel that makes a lot of sense. Back I go (grumbling all the way) to roomie remote. Sevenhugs would do well to stop assuming that all the boxes it will control are somehow in the same room with the TV. That is definitely not my wife's decorating preference, so I work hard to avoid that. It is also a bit cramped, IMO. One uses a remote control with human eyes and hands. This thing is tiny and feels a bit cheap. It doesn't seem any easier to set up than the alternatives, particularly given that you've got to download a mobile app and pair it in order to get configuration choices that could be on the device itself.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Sevenhugs
      Posted .

      Thank you so much for your feedback Dave, we are sorry to hear that you did not have a positive experience with your Smart Remote, if you would like to give us some more detailed feedback or just want to run through some of the issues you were having with one of our agents, please do not hesitate to contact us at support@sevenhugs.com.

      We are constantly making improvements and fixes to Smart Remote so we hope that you will consider giving Smart Remote another chance in the future. Sevenhugs

  • Rating 5 out of 5 stars with 1 review

    Best Smart Home Remote. Ever.

    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Ease of use, Set up

    This remote is so easy to set up. The step by step instructions on the app and remote are simple and easy. This remote can do so much straight out of the box from controlling my tv, streaming box, and xbox to controlling my smart home devices too. Even better, sevenhugs is always taking customer input and working to add even more uses to the remote. my experience with the remote and the sevenhugs team has been absolutely amazing.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Sevenhugs
      Posted .

      Thank you for the positive feedback Brad, we are always pleased to learn that Smart Remote is meeting and surpassing expectations. Sevenhugs

  • Rating 5 out of 5 stars with 1 review

    Perfect

    Posted .
    Pros mentioned:
    Ease of use, Set up

    This was one of the best investments I have made, the technology is terrific, the unit and its accessories are well constructed. Easy to set up, very intuitive. Operates everything I have, great quality. Cleaned up a lot of clutter, my wife loves me! Highly recommended.

    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    A great new product in a stale market

    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Ease of use

    Finally a universal remote that looks good, holds a charge, is easy to program, had a responsive touch screen, intuitive UI, and so much more. As far as I'm concerned Harmony remotes get uglier and uglier and their UI sucks. The only 2 complaints I have are: Their should be more emphasis on programming using the model number of your device, the process is actually easier but the button to do it is tiny Trouble shooting should suggest pauses between devices when starting scenes. The only issue I had with programming was resolved by adding a 1 sec pause before starting the TV. Overall an excellent product!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Very easy setup and works very well!

    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Ease of use, Set up

    I love how simple the set up is and the ease to continually add components to the Seven Hugs universal remote. If I had one thing to say negative which is only a slight negative is the size of the actual remote is it’s simply too small make it a tad bigger with a color screen and boom walk off homer! LOVE IT... Mine is currently setup to control : LG Oled Tv Comcast box Sonos Speaker system Nvidia Shield And 2 separate Nest thermostats One thing to note I’m not using the wall pucks so I can’t comment on there performance.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from Sevenhugs
      Posted .

      Thank you for the feedback. We will take into consideration your comments about the size and color screen.

      One thing just to note, the Room sensors are completely optional. Should you not need to make use of the Point Mode feature then you do not need them. Sevenhugs

  • Rating 5 out of 5 stars with 1 review

    The Marie Kondo of Remotes

    Posted .
    Pros mentioned:
    Design, Set up

    The Sevenhugs Smart Remote has a small sleek dock that takes the guessing out of where my partner left the remote last and allows for easy, consistent charging. In the Marie Kondo of it all it's nice that it has a home to go to when it's not in use. This remote also makes sharing our Sonos speakers a breeze. And the set up was extremely easy! And here's the GAME CHANGER. I was able to preset different home set-ups for all my different activities and moods. I have one set up for TV, Everyday Music, Yoga, Dance Party, Dinner Party... The options are endless!

    I would recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Not All That It Is Cracked Up To Be

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    Cons mentioned:
    Compatibility

    I am EXTREMELY disappointed with this remote. All the hype and what it says it does and supposedly how many new devices it can now control is bogus. I have had nothing but issues trying to set up certain devices. I find out now that although Best Buy says it works with Nest, SevenHugs and Nest no longer work together. Also I just purchased the Bowers & Wilkens Formation soundbar and found out that it does not work with that either. That is a higher end soundbar and it isn't compatible. As for support, if you like dealing through email and I don't, then go at it. You can't call a support number to get help. They said that they will schedule a call but they seem to prefer going through email. Ring and Nest support are head and shoulders above any support that this company provides. I hate waiting for answers and then they give you links to show you how to connect certain devices. If I wanted that I can go to the Internet and search. I want easy support and to be able to get help when I need it. Not an email with links. I have the X and I provided them with my serial number and model number and I asked if it could control more than 1 room. They wanted to know if I had the X or U. Again, through email and now I wait for a response. They couldn't tell by the model and serial number I sent them? Any way even Best Buy employees have NO CLUE how to use this or set it up and I believe it is sold only through Best Buy. Training stinks and I would think that Best Buy would be able to help but I guess that is asking too much. A $300 remote and it can't do what you want or can't get help setting up except possibly through email (no weekends either because obviously weekends everyone must work) and no one to talk to or help you set up your devices. Extremely disappointing and I believe not at all what is said in the description. Not recommended at this time. No Alexa or Google compatibility either. Oh well... I guess it may be Logitech Harmony or several remotes.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Sevenhugs
      Posted .

      Hey there Louis, we would firstly like to apologize about your negative experience using Smart Remote and that it did not meet up to your expectations, this was definitely an uncommon instance and we will make sure to do better as we set a very high standard for ourselves.

      Regarding Nest, we made sure to announce before August 30th that we are no longer compatible with Nest however it seems like this has not yet been clearly indicated on bestbuy, we will look into this to make sure we provide more clarity. Just as a reminder, we stopped being compatible with Nest as of the 30th of August due to policy changes with Google which were completely out of our control.

      Regarding your Bowers and Wilkin soundbar, we are compatible with several models of this brand however it seems like we may not have had your specific model in our database. However there are ways around this which you may not have tried. We invite you to contact us at support@sevenhugs.com and an agent will be more than happy to explain to you how this can be done.

      We prefer to make sure to get as much information as we can over email so that we can conduct a very smooth troubleshooting process via telephone. Again we apologise about your experience, we may have had some miscommunication handling your previous support enquiries but hope you reconsider giving Smart Remote another chance ! Sevenhugs

  • Rating 5 out of 5 stars with 1 review

    LOVE THIS REMOTE

    Posted .
    Pros mentioned:
    Ease of use, Set up

    I have owned a lot of remotes from cheap Wal Mart ones to many Harmony’s including the Harmony Elite. I’ve even had a Neeo. Stay away from that one. This Sevenhugs is by far the easiest to setup and use. Setup is wifi and smartphone and only took me a matter of minutes to set my equipment to it. I absolutely love this remote and highly recommend to buy.

    I would recommend this to a friend
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