Customer Ratings & Reviews

I bought this vacmop to help keep my home clean, and it was really loud, which took me by surprise. It cleaned really well, got rid of all the dog hairs, but it would constantly get stuck or run into non existent obstacles, or go around in circles in the same spot and more recently it wouldn’t stay connected in the app. I returned it and bought one straight from the Shark website and that one didn’t work either, battery stayed on 0%. In conclusion It works really well when it works but the technical difficulties are so inconvenient so there’s that

I love it great buy awesome product I am on the road a lot and it actually helps me out a lot when I come home my floors are clean

We upgraded to the RV2001 from the Sharl RV750 because we wanted something that could do mopping on our hard floors and I was tired of the RV750 - I think it got dumber over time because it was always getting stuck under chairs or under a bed or other places where I didn't want it to go. I was hoping for a better experience with eh RV2001, and for the most part, it has been, but there have been some drawbacks too. If you're an existing Shark smart vac app user, the RV2001 uses the same smart app to control, set schedules, etc. So that was nice that I didn't have to download another app to control this new vacuum. The problems I ran into started during setup. We have AT&T home internet and I use their smart wifi mesh extenders and for some reason, this vacuum just does not want to connect or stay connected to our WiFi. For a smart home device, the idea of WiFi connection not being maintained when everything else in the house can is more than frustrating. It took several attempts to connect the vacuum to our WiFi. Once it got connected, the vacuum started yelling out "Unable to connect to your WiFi network." I reset it, logged into the app, and changed that setting so that voice prompts wouldn't wake me up in the middle of the night. A nice feature of this new vacuum is the ability to map out the rooms you want it to clean. Supposedly gone are the days when you had to put down that barrier strip to stop older vacuums like the RV750 from cleaning where you didn't want them. The RV2001 has do complete 2 passes to get up and running. The first pass maps out the rooms and a second pass is for mapping out carpets and no-mop-zones. You can use the app to manage the rooms and no-mop-zones. It will ignore the no-mop-zones if it's set up to vacuum, so don't freak out like I did when you see it vacuuming over rugs. When it came to the carpets, I edited the dimensions to be a bit larger than the rugs themselves to try and keep the vacuum from getting too close to them when it was in mop mode. To put the vacuum in mop mode, you simply disconnect the dust trip and connect the tank to have it mop - that's how the vacuum knows if it needs to be in mop mode or vacuum mode. Another thing I noticed about the RV2001 compared to the RV750 is that it is noticeably louder when it's running. That's because the beater bar isn't just soft bristles, but it also has some rubber rails to help it pick up debris better. It does clean better than the RV750, but it's louder too. We tried out the mopping function and it was a nice touch to be able to vacuum and mop the floor at the same time. Just be aware that like all robot vacuums, it'll be rocking and rolling along, so you need to ensure you stay out of the way while it's mopping. The app does allow you to designate high-traffic areas and you can prioritize those areas to clean when you have it running. Overall, I'm happy with it as a vacuum but the lack of constant wifi connectivity causes an issue because you can't control it from the app without resetting the vacuum every time. I generally like Shark products, and even though this cleans better than my RV750, I still kept the older one because while it didn't clean as well, it never dropped connectivity either.

Robot vacuums are a dime a dozen these days but what makes this Shark Vacmop stand out is the ability to mop! Once a 2 robot job, this shark is the complete package. Pros: • 2 robots in 1 • Self-cleaning brush roll (no hair wrapping around roller) • Straight carpet vac lines • Great customer service Cons: • A bit noisy but due to the unique roller design • Can’t have multiple scheduled starts a day • Mop mode takes a bit of planning (more on this below) • I did have to make a warranty claim (more on this below) I have a mixture of hard floors and carpet on my main level of the house. With 2 kids and 2 dogs, this robot has been a time saver! I have it set to run every day during the middle of the night. It’s nice to wake up to freshly clean floors and straight vacuum lines in the living room carpet. This vacuum does map out your floorplan so it will clean more thoroughly and in neat rows so if you like pleasing vacuum lines, this model is for you. It comes with everything you need. A few mop heads, sample size of cleaning solution and a few spare parts. Initial setup is easy. You will need to use a phone app to setup but once its setup and scheduled cleanings, you will rarely need to use the app again. The vacuum itself has voice prompts but they are quiet and you will miss it if you’re not nearby. It first maps out your cleaning area on the first run and maps out carpet and rugs on your 2nd run. Once it does map, you have the ability to review and make edits to the mapping. I took the time to label the rooms so you can use the app to clean particular rooms when needed. Just made a mess in the living room? Just initiate a clean for the living room. Easy peesy. Mopping is what makes this robot standout. Do note that you have to attach the mopping reservoir when you want your floors to be mopped. It doesn’t do both vacuum and mop at the same time. So, if you have a scheduled running, it will either vacuum or mop based on what attachments you have on it. If the robot has the mop attachment, it will only mop and visit hard floors. It will skip the rooms that has carpet. It will also skip areas with rugs that span the width of hallways too. I have a small rug that separates the kitchen from the mudroom and the robot will not skip over the rug to mop the mudroom so plan to move the rugs accordingly. My recommendation is to have the robot mop when you’re around to attend. The robot will stop in its track if the solution tank runs empty. It’s a small tank too so be prepared for a mid-run refill. Its nearly perfect and here is a list of why. The map editor in the app is sometimes hard to use and restricts to 4 sided rooms and carpets/objects. My office carpet isn’t square so the app will not allow me to map accordingly. It has been stuck a few times but you will learn where the common stuck areas are and adjust your furniture accordingly. Even though you can set scheduled runs, you can only schedule 1 per day and for entire house cleaning and not room specific. I wished you can schedule different rooms, different times of the day. I did have to send my original robot in for a warranty claim. Within 2 weeks, the robot died and wouldn’t respond to any button presses. My guess is that a baby sock got stuck in the roller and created a fatal static electricity shock that fried part of the circuit board. Shark’s support was super easy and friendly. They had a video conference option so they can easily see what the issues are and walk you through the solve. In my case, they couldn’t diagnose so they had me send in the unit and they sent me a new one. Great service but too bad it had to break to begin with. In summary, I do recommend this robot if you want both a vacuum and mop robot. The mop does agitate when its cleaning so I do feel like it’s doing an effective job in mopping. With this latest technology and suction power, I do feel like this can replace your traditional vacuum.

It takes a few days to map the house. We have 3k sqft. The battery dies before it can complete. The mopping is not great. It does vacuum pretty well if it can remember where it's going lol. Then it lost the mapping, so we had to redo it. I missed the return window by 2 weeks. I'm still going to try to return it. It's not worth the money.

This thing is great! I'm not sure about the mopping feature because it takes a bit of effort to set up but from a vacuuming standpoint, this thing is pretty amazing. Bought one for my mother and even after she vacuumed, it filled up it's canister a few times until it caught up with the really deep down dirt.

I would give 5 stars if the reservoir was a bit bigger. Otherwise cleans and vacuums very well.

It works very good. Highly recommended it. It vacuums the floors and leaves them clean. Mops the floors pretty good. Only problem that it runs into is when it’s exploring your home. Sometimes it’ll leave 1 or 2 rooms out and you either have to add it or keep letting it explore your home. But as far as cleaning, it does clean very good.

Good stuff from small home. Clean well and wipe floor clean

Did vacuum good and the floor cleaning option worked well. We were disappointed in the mapping ability. We could not get it to go and vacuum or mop specific rooms like the kitchen. It said you could do that but we could never get that function to work and that was very important to us. We ended up returning it and going with a different brand with a more proven system of the mapping and specific rooms to clean.

I have 5 tons in total for it to clean about 1100 square feet. This little vacuum cleans so much better than a previous robotic vacuum. The brushes also easy to clean pet hair that occasionally isn’t automatically cleaned off. Definitely a pet friendly automatic vacuum.

Mopping is great, map is not so great. This by dar the best mop robot mop I have had. The mapping function is not great. Some days it seams like it does ok and some days drives in circles. In the end it does go eveywhere just not efficiently.

Very intuitive and easy to set up. Once it got the lay of my first floor it was easy to set up on a schedule. Rolls well over carpets also. The mopping feature I'm yet to use but a terrific buy overall. Payed 349 or close to it on BF.

I love it!!! It keeps my floor clean of debris and I don’t have to think nothing of it since I can set a schedule! I have an African Grey Parrot and some parakeets so I have to sweep twice a day. The mopping functions cleans my floor great! The only reason I didn’t give five stars is because I have to refill the cleaner reservoir too many times during a simple clean in my kitchen/dining room, three times. I would love to be able to set up a schedule for the mopping but that is not available and I am sure that is the reason. Other than that... I cannot believe I waited so long to buy!!

I love it. Its amazing, I am going back home and my house is clean...!!! No more stress

Pros: Has good suction and vacuuming capabilities. Really picks up the dirt and dog hairs off your hard floors, tiles, and carpet. Has good sensors that detects pets or large objects in its path (doesn’t really pick up on small object like ex; hot wheel toy car), plus very good mapping of your home and navigation. The mopping is very good as well, you can tell the floors are getting good sweep. Works well in tile, hardwood, and carpet. Very easy to use app and mapping of home, easy scheduling and no-go zones set up. Battery life is pretty good as well, and nice feature that if it runs low on battery it will return to dock and recharge to resume cleaning job once charged again. Cons: might get stuck on more furry/thick carpets like mine but to be fair this was probably designed to vacuum normal home/apt rugs but that’s my personal con. The water in the reservoir really doesn’t last even on the low setting of wetness. My home is 1,600sqft and there’s about 1,300sqft that’s accessible to vacmop and it can never do the whole house on one full tank. So the mopping option might be good when you’re home and can refill so it cleans the whole house, or when you’re out to target certain areas. (Not terrible for the size of the tank but want to let you know). Conclusion: DEFINITELY recommend it for common vacuuming and targeted sweeping of small areas when at work or away. Once home you can fill the reservoir and have a complete home mop. I believe people expect these vacuums to be somewhat of a home deep clean, and NONE can offer that. These are meant to upkeep your home so that your cleaning is MINIMAL and effortless. You’re still going to have every now and then to put your input into your home cleaning, but if you own pets this is a LIFESAVER. Hope SHARK comes out with a self-emptying unit later on, that would make it even better. But I give it a 4-star because for what it’s meant to do, it does the job. Go for it! Get it!

It did a great job at cleaning but the carpet/rug detection does not work and mapping missed an entire hall. Once it was setup, I manually set up no mop areas and still mopped my rug. Returned the item.

Vacuums very well, mopping leaves streaks, noisy when it runs and started to squeak after a month of operation Another good purchase; but, the noise is disturbing.

Reliable and does a good job mapping and cleaning.

Works ok for everyday quick vacuum...but went right over a small pile of dirt i had swept up into a pile and barely picked any of it up. Also mop has to be refilled to often and doesn't do a good job cleaning and it does not do a good job at mapping out the rooms. Ive only had it since Christmas and the wheels already seem like there starting to get stuck or something where you see the robot kind of jerking. I would return it if it wasn't too late to do so.