Customer Ratings & Reviews
- Model:
- FW312
- SKU:
- 6593586
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers often highlight the CryoGlow mask's overall performance, immediate cooling sensation, and ease of use. Many have noticed improvements in skin texture and reduced breakouts, while some appreciate the lightweight design and comfortable fit. However, some customers have expressed concerns about the mask's battery life and noise level.
This summary was generated by AI based on customer reviews.
A mask you'll be glad you hid behind.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a birthday gift for my wife and I may steal it. Great functionality and much more comprehensive than the cheap alternatives you find on Amazon.
I would recommend this to a friendHappy Wife
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my wife for her birthday and she loves it.
I would recommend this to a friendshark mask
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to use and fun! not sure how well it works as you likely need to use for extended period of time to see results
I would recommend this to a friend
Instant cooling
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Feels so good! It’s easy to use and I especially like the hand held controller with the screen. I can feel the difference immediately after using. Highly recommend!!
I would recommend this to a friendGreat device!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my wife. She has done nothing but rave about it. Seemed a little odd, but she said it makes her face feel great.
I would recommend this to a friendGreat gift for the wife
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for my wife. And she says that it is effective and she is enjoying using it.
I would recommend this to a friendNice Red Light Mask
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been wanting one of these for awhile. I love it and so does my husband lol
I would recommend this to a friendImprovement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s kinda soon, it’s been about 2 weeks but my teenager has already seen some improvement!
I would recommend this to a friendRewards
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used it yet. It’s a Mother’s Day gift, completing review for $5 certificate lol
I would recommend this to a friendLove this Mask!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy fitting, easy to use. Feels great on my face!!
I would recommend this to a friendMothers Day Magic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my wife for Mothers Day and she’s used it daily since!
I would recommend this to a friend- Cons mentioned:Battery life
Decent product, poor charge life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cooling effect is nice but it doesn’t hold a charge very well and it didn’t make much of a difference for me.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We appreciate you taking the time to write a review. From what you've mentioned about the battery life, it seems that your Shark CryoGlow might not be functioning properly. Please reach out to our team at 1-855-427-5127. We’re eager to assist you in maximizing your mask's performance.
Kind regards,
Shark Clean
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for 3 months and already seeing some result
I would recommend this to a friendFace mask
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using it past 2 weeks. I have seen some benifets. The cold therapy under the eyes is good. Overall we like it.
I would recommend this to a friend- Cons mentioned:Battery life
Disappointing—no results, weak battery, clunky fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a month ago and have used the mask exactly as directed. I have not noticed any improvement in my skin or the under-eye bags. The battery life is poor, and the mask feels clunky and uncomfortable to wear. I would not recommend this product.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Douglas,
Thank you for sharing your experience. We understand how disappointing it can be when a product doesn’t deliver the results you were hoping for. Your feedback about the comfort, battery life, and performance is important to us and will be shared with our product team for review. If you’d be open to it, our customer support team would be happy to assist you further or explore possible solutions. You can reach them at 1-855-427-5127, Monday – Friday, 9 AM – 9 PM ET | Saturday, 9 AM – 6 PM ET.
Kind regards,
Shark Beauty
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not noticed much improvement. I will keep using it since I bought it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello VeronicaS. Thank you for sharing your experience. We understand it can take time to notice results, and we appreciate your patience and commitment to continue using the product. If you have any questions or need tips to maximize its effectiveness, our support team is here to help. You can contact is at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Your feedback is valuable and helps us improve. Warm Regards. Shark Beauty.
Not a great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great product.. not sure it is worth the price.. have been using for 2 weeks now.. also needs frequent charge…
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for myself and was not impressed so I returned it. It’s states you should see noticeable difference in your under eyes after one use. I didn’t notice a difference at all. The cold plates for the under eyes can be a bit intense and not very pleasant. I would just do a full body red light at the salon.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Hannah,
Thanks for sharing your honest experience. It’s disappointing when a product doesn’t deliver on its promises, particularly when there are claims to show noticeable results after just one use. If the cold plates felt too intense and uncomfortable, that’s a valid concern, and it’s understandable why you’d prefer the more soothing and effective experience of full-body red light therapy at a salon instead. Your feedback is invaluable, and we’re grateful for the opportunity to make things better.
Kind Regards,
Shark Beauty.
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s bulky and doesn’t cover the entire face. I had breakouts after using it
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for taking the time to share your experience with the Shark CryoGlow Under-Eye Cooling LED Face Mask. We’re truly sorry to hear that the fit felt bulky and that you experienced breakouts after using it.
Your comfort and skin health are extremely important to us. While the CryoGlow is designed to deliver cooling and LED benefits safely, skin sensitivity can vary from person to person. We’d like to learn more about your experience and assist you further—please reach out to our team at 1-800-275-9251 so we can provide the support you deserve.
Kind regards,
Shark Clean
- Pros mentioned:Skin texture
Much Better Than I Thought!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first time I saw this I thought that I give it a try, but didn't expect much from it. Once I received it, I hooked it up to the charger and let it charge for about an hour or so. Once charged, I started adjusting the strap that holds it on your head. I think they need to change the way that the strap is adjusted, because it will be tight on your face, but that may only be for the top part of your face and not the lower part. I couldn't adjust it to where it was tight around my entire face, only the upper part of my face. I also would like a feature that you can add something inside the mask parts of the eyes, because my eyelids are pretty dark too, and I would like to utilize this technology to see if it can help with that! I would also like tit if the remote can be charged while using it. It has been a couple times that I forgot to charge it, and when I'm ready to use it I have to charge it first and wait. I also think that it would be nice to have it adjustable to make it a little bit longer, because the mask didn't cover my entire chin. Now with that out-of-the-way, let's get to the good part! I've been using the mask now for about 30 days, and has had a really good experience with it! My face has a darker skin tone on parts than they do in others, but now my face skin tone is even and you can't even tell where the dark areas were now! I have really dark bags under my eyes that I've never been able to address, so I was hoping to get a little bit of help from the shark Cryoglow mask, and it helped a lot in such a short period of time! The bags under my eyes are hereditary, so I didn't think this mask would even have any results. Looking in the mirror now, I see my under eyes are much lighter than they were before I started using the mask! Last but not least, another great thing is my skin is much clearer now, then it was prior to mask use. It's crazy how less than 30 days of using this mask, I see these kind of results! I really believed I would need to use it a lot longer, and was ready to write a bad review if I didn't have any results for 30 days I used it! So I guess I was wrong all this time, when I believe that things like this were gimmicks, and just the way to make a quick buck! I have problem skin and it worked on me, so I definitely recommend anybody reading this get one as soon as possible!
I would recommend this to a friend