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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 211 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

68%would recommend to a friend

Customers are saying

Customers commend the HydroDuo for its cleaning performance on small spills and ease of use, further highlighting its lightweight design. The built-in light and cordless feature are also appreciated, along with its surprisingly quiet operation. However, some customers have expressed concerns regarding its suction power, battery life, and capacity. A few customers also feel that the liquid compartment is a little small.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 211 reviews
  • Pros mentioned:
    Cleaning performance, Ease of use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product do everything that I need it to do - Pros/ it wireless no cord is simply amazing plus it pick up hard to get spot me and when you need to clean a mess it does it well -con/ if you want to vacuum and mop your whole house you can’t the battery life is just not long enough and clean it is very tedious Once you get pass those it’s overall a great vacuum and gets the job done highly recommend

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Capacity, Suction power

    Rated 2 out of 5 stars

    The blue light is the best part.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using for the first time I was disappointed. It doesn’t have a good suction like the Shark Vacmop which is 50x better. The Shark Vacmop can get into smaller spaces it swivels better and it has the disposable pads. Which was the only reason that I wanted to get this one was because I was tired of purchasing the disposable pads and the solution sprayer stop work. But even after the sprayer stop working it was still 100x better. The whole setup sucks, the debris compartment is super tiny, the water part is nonexistent and the battery doesn’t last long. The blue light is the best part. Don’t buy it you can do better.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      We really appreciate you sharing your thoughts with us! From what you've mentioned about the performance of your Shark, it seems like your unit might not be performing at its best. Please reach out to our team at 1-855-427-5127, and we’ll be happy to assist you in getting the most out of your product. In addition, your comments will be communicated to the relevant teams for consideration in our future designs.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    My floors are shinier than ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The floor cleaner is easy to use, it cleans well, and simple to empty and charge. I love that it's cordless. I would suggest you keep the squeegee by your sink instead of in the docking station (just because I keep forgetting it). My only disappointment is that it doesn't get into corners and against the wall, so I have to get on my knees for that or use a different tool.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    This is my favorite mop ever and i have had a few!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have hardwood floors and tile throughout our home andcthe HydroDuo makes it easy to care for them. The cordless feature allows me to zip right along and clean up of the mop is straightforward. The first time i used it I had vacuumed first and was amazed at what grit and pet hair was still picked up. The floor has never been so clean!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Weight

    Rated 5 out of 5 stars

    My Cleaning Helper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a vacuum cleaner from Best Buy, and it has exceeded my expectations. It’s powerful, lightweight, and very easy to maneuver around the house. The suction is strong and picks up dust, pet hair, and debris with no problem at all. I love how easy it is to empty and clean the container, and the filters keep the air fresh. The design is modern, and the battery life is excellent for cordless use. This vacuum has made cleaning so much faster and more efficient—I’m very happy with it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Weight

    Rated 5 out of 5 stars

    10 outta 10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight. Simple to use. Even more simple to clean after. Very useful for the messes that you don’t want to break your back to get. Charging station is very nice too!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Capacity

    Rated 1 out of 5 stars

    Terrible design. Makes cleaning much harder.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels like pushing a bolder that scrapes alone the floor. This should be sold as an exercise device, not a cleaning device. Spend the extra money and get a better brand. The battery in this only lasts a few seconds (when new and fully charged). The amount of fluid and denies it holds is insufficient for any common task. It would need to be emptied 4 times for just 1/4 cup of spilled liquid. By the end of that it is already out of power and would take many hours of charging if you want to clean more of the floor than one small spot. This is a terrible design and not usable at all. I waited too long and now I can't return it. It sits in my closet now and has only been used 4 times. I refuse to suffer with it again for any spills. It is easier to get down on your knees with a knapkin than to suffer with this thing.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there, Thank you for taking the time to share your feedback. We’re disappointed to hear about the issue with your HydroDuo. We deeply regret that your experience didn’t meet expectations. This is not the standard we strive for, and we completely understand how frustrating and disappointing this must be. Please reach out to our team at 1-855-427-5127. We’d love the chance to make things right and ensure you enjoy the quality experience you expect from Shark products. Warm regards, Shark Clean.

  • Pros mentioned:
    Cleaning performance, Ease of use, Weight

    Rated 5 out of 5 stars

    Oh little shark

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with a shark. Extremely light. Easy to put together and very user friendly. Charges when you place it on the dock. Easy to empty. Love this product and would buy it again.

    I would recommend this to a friend
  • Cons mentioned:
    Capacity

    Rated 4 out of 5 stars

    Love the concept but not much capacity.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for spotcleaning with our pets but minus 1 star for very low capacity. It is very lightweight and convenient - sadly it says if you wash the tray and the brush to air dry for 24 hours ??? Seriously? In a machine that uses water I find that a little strange.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    I expected better from Shark.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first Shark Product that I have ever been disappointed with. My home is mostly hard surfaces, wood, marble, and tile. The inside steps are carpeted and we have several area rugs. I wanted an all-in-one device to clean the floors and do occasional vacuuming. This aint. Surprisingly there is no vacuum only mode. Whether using on hard surfaces or rugs, you must spray and wash, otherwise it will not work. The product I compared it wo is the Bissell Cross Wave. I visited a local Best Buy store to get professional advise, However, after spending about 45 minutes in the store without professional assistance, I went home and purchased on line. I chose the wrong product. I later learned that the Bissell does indeed have a vacuum only mode. In terms of its effectiveness, its pretty good but does not work as well as other Shark products I have owned. it takes four hours to charge but only provides 45 minutes (advertised but real world seems less) of service. The self clean mode is nice, but I still find myself having to manually remove hair and fiber from the brush roller. The feature that separates liquids from solids does not work well. The solid receptacle retains a good amount of water which makes it difficult to empty into a trash can.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Chris,

      Thanks for sharing your experience.

      We're sorry to know that your Shark Cleaner did not meet your expectations, especially hen you have had positive experiences in the past with our products. We understand how frustrating it can be to face issues with the design and features, such as the lack of a vacuum-only mode and self-cleaning issues. Thank you for sharing your detailed feedback with us, we will take it into consideration for future product improvements and user experience. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Light, Weight
    Cons mentioned:
    Suction power

    Rated 1 out of 5 stars

    Shark HydroDuo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the light. Works great showing all the dust & fur that you did not pick up. No suction power. Easy to put together & light weight.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Irish,

      We’re sorry to hear your Shark HydroDuo isn’t providing suction power even though the light works and it’s easy to assemble. We understand how frustrating this situation must be. Please give us a call at 1-855-427-5127 so we can help get this sorted out for you. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    Handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super handy for quick cleanups. Easy to use, lightweight, and leaves floors looking fresh —but it struggles with corners and tight spots.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Capacity

    Rated 4 out of 5 stars

    Vacuum cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good, battery life is okay, water container for dirty water super small, recommended only for small areas

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Weight

    Rated 5 out of 5 stars

    Great multi tasking product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to manuever, light weight, cleans well especially on stubborn stains on wood and affordable. You can carry it anywhere,

    I would recommend this to a friend
  • Cons mentioned:
    Capacity

    Rated 4 out of 5 stars

    Shark HydroDuo with Dirt-Reveal Tech

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically, I love this Shark - HydroDuo with Dirt-Reveal Technology. Normally, I only buy Shark products. There are just a few issues that they should improve. The dirt collecting bin is so small, it needs to be emptied often with 2 cats and shedding season. The same with the waste water container, it needs emptying twice while doing the guest bath. The brush roll on vacuum only, frequently scatters things like loose kitty litter ahead of it, making it accumulate against the wall

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Best floor cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little floor cleaner. Don’t know how I lived without it. Makes cleaning such a breeze. My floors are sparkling clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every dollar. Highly recommended.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the Shark MessMaster and honestly it has been a game-changer for our home, especially with a baby. Our baby throws food all over the floor every single day—rice, snacks, crumbs, milk spills—you name it. The Shark MessMaster cleans everything in one go. The suction is very strong, and it easily picks up both dry food and wet messes without spreading them around. What I really love: ✔️ Powerful suction — sucks up food, crumbs, and liquids perfectly ✔️ Easy to use — quick cleanup after every meal ✔️ Great for parents — saves so much time and stress ✔️ Cleans floors spotless — no sticky residue left behind With a baby, messes happen multiple times a day, and this vacuum makes cleanup fast and effortless. I don’t have to grab paper towels or mop every time anymore. I genuinely recommend the Shark MessMaster to every parent or anyone dealing with everyday floor messes. It does exactly what it promises and makes life easier. Worth every dollar. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Easy to use vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum is easy to use. It is light-weight. The light really reveals dust and dirt. The head pivets and cleans edges. The vacuum is easy to clean. It is so easy to use, I plan to purchase one for my mother who has RA (rheumatoid arthritis).

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great Purchase would recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job cleaning and the solution that comes with it is great works well. We were able to clean the kitchen and both bathrooms before the charge ran out. It’s self cleaning so when you empty and clean it out it’s not gross to do so. It doesn’t fit under the lip of some of our cupboards so we have to clean those areas separately otherwise the product scrubs very well and picks up debris great. Great for quick cleans after cooking too!! Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    HydroDuo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cleaner is easy to use and picks up dust and dirt really good. The light shows every spot with dust really good and I can sweep and mop easily.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there,

      Thanks so much for the fantastic review! We’re really glad to hear that the cleaner is easy to use and does a great job picking up dust and dirt, that’s exactly what we love to hear. It’s great to know the light feature is helping you spot those dusty areas and that sweeping and mopping has become easier. Your feedback means a lot to us, and we’re so happy the product is working well for you!

      Kind regards,
      Shark Clean

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