Customer Ratings & Reviews
- Model:
- WW201
- |
- SKU:
- 6599424
Customer reviews
Rating 3.8 out of 5 stars with 217 reviews
(217 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers commend the HydroDuo for its cleaning performance on small spills and ease of use, further highlighting its lightweight design. The built-in light and cordless feature are also appreciated, along with its surprisingly quiet operation. However, some customers have expressed concerns regarding its suction power, battery life, and capacity. A few customers also feel that the liquid compartment is a little small.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Suction power
Rated 2 out of 5 stars
Lacks Cleaning Power Very Disappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just received this today. Assembly was easy and very minimal, and instructions are straightforward. The biggest disappointment is that cleaning and suctioning is just not there. For a Shark product, this is embarrassing. I'm not keeping it. My old Dyson stick 10+ years has more suction.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Light weight and high quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light and high quality. Good deal for a budget!!!!
I would recommend this to a friendRated 4 out of 5 stars
Small space Vaccum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It a nice everyday vaccum. I like the blue light and its mice to have the wet/dry vac feature. This is great if you live in a small space.
I would recommend this to a friend- Cons mentioned:Suction power
Rated 2 out of 5 stars
Spare yourself the time. get something with power
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.extremely disappointed. There is very little suction in this vacumm to clean up dog or cat hair or even dirt. then the water from the mop mixes with the dirt and makes mud and horrible time cleaning. be aware best buy only has a 15 day return policy if you buy this item and dont like it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Delilah,
Thank you for sharing your feedback on the Shark HydroDuo Cordless Wet/Dry Hard Floor Cleaner. We're truly sorry to hear that the suction performance didn’t meet your expectations and that the experience with pet hair and dirt created more of a mess than a solution. We understand how frustrating that must be—especially when you're relying on the vacuum for efficient everyday cleaning.
We also recognize how return windows can add to the disappointment when you're not fully satisfied. While return policies are set by the retailer, we’d like the opportunity to support you directly. Please reach out to us at 1-855-427-5127 so we can troubleshoot the performance and explore how we can help improve your experience.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
The Boss
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely been outting this to good use. I mop my kitchen with this shark basically every day. Definitely recommend this product
I would recommend this to a friendRated 3 out of 5 stars
Eh ..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Leaves steaks on floors. Doesn't pick up pet hair.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
It's unfortunate to hear that you're having difficulties with your HydroDuo. Please reach out to us at 1-855-427-5127, and we'll be delighted to help resolve this for you.
Kind regards,
Shark Clean
- Cons mentioned:Size
Rated 3 out of 5 stars
Ninja
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok ,but small.Only for small cleans,.No the item expected.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your HydroDuo did not meet your expectations. We will absolutely share your feedback regarding the design with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
- Pros mentioned:Weight
Rated 5 out of 5 stars
Great vacuum.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice vacuum, light weight, good material. Good handling.
I would recommend this to a friend Rated 5 out of 5 stars
Great Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I love this Shark cordless floor cleaner, no we spent less time cleaning the floor and besides the kids love helping now
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Powerful and sleek
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and does a good job picking up all the mess my 2 active boys leave behind.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Fun way to clean floors
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this! It does an amazing job on all of my floors! I find it therapeutic in a way if that makes sense - fun way to clean!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this product for my mom and is helpful if you want like a deep cleaning.
I would recommend this to a friend Rated 5 out of 5 stars
Wet mop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and easy to use,it a shark product and i prefer shark
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
My New Best Friend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is very easy to use and so convenient. The size is perfect for easy everyday use with toddlers running around.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Shark Technology**
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just as described! Gets the job done easily and effortlessly. Would definitely recommend!
I would recommend this to a friend Rated 4 out of 5 stars
Great product for quick jobs!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the mop Vaccum concept. I wish it had a larger dirt tank. You are constantly having to empty the dirty water. Very time consuming.
I would recommend this to a friendRated 5 out of 5 stars
Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my wife and she was super happy with the product works perfectly
I would recommend this to a friendRated 5 out of 5 stars
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleaning solution dries fast. Not the best with dog hair. Meets needs for quick cleaning
No, I would not recommend this to a friend- Cons mentioned:Battery life
Rated 1 out of 5 stars
Poor batery
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor batery is bad life the batery I’m sorry is really
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there, thank you sharing your feedback. We’re very sorry to hear that you’re experiencing issues with the battery life on your HydroDuo with Dirt Detect Technology. We understand how frustrating it can be when the battery doesn’t last as expected, and that is certainly not the experience we want for our customers. We’d appreciate the opportunity to help troubleshoot or explore warranty options to make this right. Please feel free to reach out to our customer support team at 1‑855‑427‑5127 (Monday–Friday: 9 AM–9 PM ET; Saturday: 9 AM–6 PM ET), for further assistance. Kind regards, Shark Clean
Rated 3 out of 5 stars
Not as good as hoped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the biggest fan of this vaccuum. Hoped it would have been better. It leaves streaks on thr floor - and also leaves water on the floors
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Angie,
Thank you for taking the time to leave a review.
We're deeply sorry to learn that your HydroDuo is leaving marks on your floor. Your feedback is extremely valuable to us, and we appreciate the chance to improve. Please be assured that we will definitely pass on your feedback to the appropriate teams for future product development. In the meantime, we'd like to look into this further for you. Please don't hesitate to reach out to our team by phone at 1-855-427-5127, and we'll gladly assist you.
Kind regards,
Shark Clean
