Customer Ratings & Reviews
- Model:
- WW201
- SKU:
- 6599424
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers admire the HydroDuo's easy cleaning, dirt-reveal technology, cordless convenience, long battery life, and powerful performance. They appreciate how the dirt-reveal feature illuminates dirt and debris, making cleaning more efficient. The cordless design and long battery life provide freedom of movement and extended cleaning time. Customers also find the HydroDuo powerful in picking up dirt and debris, making it an effective cleaning tool.
This summary was generated by AI based on customer reviews.
Sweep vac away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Truly amazing work mops and vacuum cleaner love it so easy and simple. Saves time and energy on both mind and body.
I would recommend this to a friend- Pros mentioned:Ease of use
Practical and affordable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very convenient and easy to use. Affordable choice
I would recommend this to a friend - Cons mentioned:Suction power
Not worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to try this. Used it once and the suction is very weak and the dust get everywhere.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Andrea,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the weak suction and dust issues you experienced with your WW201 Shark® HydroDuo—that’s definitely not the experience we want for our customers. Something doesn’t seem quite right with how your unit is performing, and we’d like to make sure it’s working as it should. We’ll be more than happy to assist you. Please call our Support Team at 1-855-427-5127 so we can help resolve this for you. Hours: Mon – Fri 9 a.m. — 9 p.m. ET | Sat 9 a.m. — 6 p.m. ET Your feedback helps us improve future designs and performance, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
- Pros mentioned:Ease of use, Light, Noise level
Really good - hard to find something I dislike
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Shark HydroDuo is great and seems to do a great job at truly cleaning the floors. Not sure what Dirt-Reveal Technology is but it seems to work. It works great on hardwood and linoleum floors. Despite its powerful performance, it’s very quiet—we could still hear the TV while it was running. The cordless feature is awesome; combined with its lightweight design, it’s easy to transport anywhere. It swivels effortlessly, making tight turns and cleaning small spaces efficiently. The built-in light is an excellent addition, helping to avoid picking up small items like lost earrings. The all-in-one feature is fantastic—you don’t need a separate mop, and the mop head is effective at scrubbing up spills and stains. The mop fluid container is simple to fill, and the controls are very user-friendly. It can be a little the same for big jobs but should be ok for most applications. The charging stand rack is stable and supports the vacuum’s weight securely. The battery charge indicator is bright and makes it easy to monitor the charge status. Additionally, the catch bin is easy to access, open, empty, and replace. Overall, this is a fantastic product that I’d recommend to anyone looking for a reliable and effective vacuum/mop combo.
I would recommend this to a friend Works Wonderfully
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum has saved me so much time. I already own a Roomba, but because I have so many things laying around My House, sometimes and pets, it’s not always convenient for me. So I looked up with vacuum would be best for me. And I’m so glad I chose this one. Would recommend to anyone.
I would recommend this to a friend- Cons mentioned:Battery life
Kinda disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan definitely thinking of returning it. Doesnt really pick up much or hold a long enough charge for me. I guess it be good for small spaces like a mudroom to quikly mop of dirt.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Mark,
Thank you for taking the time to share your feedback. We're disappointed to hear that the product hasn’t met your expectations, particularly around pickup performance and battery life. This isn’t the experience we want our customers to have, and we understand how frustrating this situation must be. As you're considering a return, we’d love the opportunity to take a closer look and see how we can help. Please give our Customer Support team a call at 1-855-427-5127, where one of our product specialists will be happy to assess your unit and ensure it’s functioning as intended.
Kind regards,
Shark Clean
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum cleans all the dirt up I’m just reviewing because I have too
I would recommend this to a friendVacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. Not what I expected. Does not pick trash good. I
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Martha,
Thank you for taking the time to leave a review.
We apologize that your HydroDuo cleaner hasn't met your expectations regarding suction performance. However, from what you've described about the suction power, it seems there might be an issue with the vacuum's functionality. Please reach out to our team at 1-855-427-5127. We would be happy to assist you in maximizing your product's performance.
Kind regards,
Shark Clean
- Cons mentioned:Battery life
Better results with a mop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is always cutting off. Battery life is nonexistent. The water reservoir only holds two tablespoons of liquid before shutting off.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Nina,
Thank you for sharing your experience. That definitely doesn’t sound like the performance you should expect. The issues you've described, cutting off unexpectedly, extremely short battery life, and a minimal water reservoir capacity, suggest something may not be functioning correctly.
We recommend having this looked into by our customer service team, who can help troubleshoot or explore further options. Please give them a call at 1-855-427-5127 so they can assist you directly. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.
Kind Regards,
Shark Clean.
- Cons mentioned:Suction power
Try something else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the only Shark product that has been a disappointment. It is woefully underpowered. It doesn’t do anything well. I returned it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there,
Thank you for your feedback on our product. We understand your disappointment and regret that it didn’t meet your expectations, leading to a return. This isn't the standard we strive for. We’ll be sharing your experience with our development team as we continue to improve. We hope to have the opportunity to serve you again and regain your confidence in our brand.
Kind regards,
Shark Clean
- Cons mentioned:Capacity, Suction power
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum sucks! It does not pick up and it’s so small.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Maria,
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it sounds like there’s a chance the HydroDuo may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
- Cons mentioned:Suction power
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the it. Has no power. For it being a shark disappointed. I returned it for a refund
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .*Hi there,
We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-855-427-5127, Mon – Fri 9 a.m. — 9 p.m. ET | Sat. 9 a.m. — 6 p.m. ET
Best Regards
Shark Clean
Shark
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best wet mop/ vacuum. I would recommend to anyone!
I would recommend this to a friendReview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. But needed a bigger one for my house.
I would recommend this to a friend- Cons mentioned:Suction power
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well with dog hair. Suction power is not great.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Alejandro,
Thank you for sharing your feedback. We understand how frustrating it can be when the vacuum doesn’t perform as expected with pet hair. This isn’t the experience we want for our customers, and we’d love to help resolve this for you. Please give us a call at 1-855-427-5127, where one of our product specialists will be happy to assist you with troubleshooting and review available options as we work to regain your confidence in our brand. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.
Kind regards,
Shark Clean NA
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for quick clean up. Would recommend this product
I would recommend this to a friendShark brush mop awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect broom mop for college. We all know that kids are messy this product is perfect for a quick easy clean
I would recommend this to a friendVacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the vacuum was nice but didn't work for our floors, the return process is less than 30 days which I find not good. I shop exclusively at Best Buy and would appreciate better terms
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Robert,
Thank you for sharing your feedback on the Shark HydroDuo with Dirt Reveal Technology. We’re glad to hear you found the vacuum nice, but we understand that it didn’t work well for your floors and that the return window was a concern.
While return policies are set by the retailer, we appreciate your feedback and will be sure to pass it along. If there’s anything we can do to assist you with troubleshooting or finding a model that better suits your flooring needs, please don’t hesitate to reach out to us at 1-855-427-5127.
We appreciate your support and the time you took to provide this review.
Kind regards,
Shark Clean
sleek and dual purpose and easy to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a great dual purpose cordless and sleek model!
I would recommend this to a friendI love
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love her, she makes my life simpler I totally recommend it
I would recommend this to a friend
