Customer Ratings & Reviews
- Model:
- RV2610WA
- SKU:
- 6514530
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
Loveeeeee it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need this in your life PERIOD. Just fyi you still need to vacuum and mop but this would definitely help and save you some time. I like to use it when i’m not home or at night. It collects dust and makes my floors look shiny.
I would recommend this to a friend- Pros mentioned:Mapping
Ultimate and must have.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One in all functionality, simple and easy to execute steps from start of install for the first time run. It left us impressed how fast it mapped our house and then was ready to clean. The ability to send the vacuum cleaner to a specific certain areas are some of its cool feature. Self cleaning feature also comes in very handy as now you are less worried about debris after every clean up. Wish we had the ability to map out second floor - may be it’s coming in the update of the app.
I would recommend this to a friend Excelente producto
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, the app is easy to used and the robot is a perfect match
I would recommend this to a friend- Pros mentioned:Mopping
Great Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, does a great job on my new vinyl floors. Both mop and vacuum. I have one dog and one cat as well!
I would recommend this to a friend - Pros mentioned:Ease of use, Mapping
Must buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the money, easy to clean and maps the house very well
I would recommend this to a friend - Pros mentioned:Overall performance
Vac+mop Shark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, just set up an schedule for it, and no worries
I would recommend this to a friend - Pros mentioned:Overall performance
Shark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very good product , in moping not that much but in all its good
I would recommend this to a friend - Pros mentioned:Ease of use
Business
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome easy to use the best vacuum we love it. It’s very cool.
I would recommend this to a friend - Pros mentioned:Overall performance
Great Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Shark Robot Vacuum is a wonderful helper with the house chores. Minimize my actual cleaning time a lot.
I would recommend this to a friend - Pros mentioned:Mopping
Makes my life easy
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing cleans so well. Makes my life super easy.
I would recommend this to a friend - Pros mentioned:Overall performance
Expensive but decent job easy setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thonk its expensive but dies a great job lets see in 6 months
I would recommend this to a friend - Pros mentioned:Overall performance
Robot floor cleaner.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife is loving this cleaner. Best buy i made from Best Buy.
I would recommend this to a friend - Pros mentioned:Mopping
Great !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good if you don’t have pets , or atleast my dog was not a fan of it . But perfect for a quick clean.
I would recommend this to a friend - Pros mentioned:Mopping
Stops mopping after 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I warrantied it out 2 times already within a month and the mop stops working, this vacuum works good and mops great! But very disappointing it stops mopping after couple days.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Daniel,
Thank you so much for sharing your experience. We’re really sorry to hear that your robot vacuum’s mop function keeps failing, particularly after already going through the warranty process twice in such a short time. That’s incredibly frustrating, especially when the vacuum performs well otherwise.
It’s disappointing when a product shows so much promise but doesn’t hold up over time. Your feedback is important and highlights the need for better reliability in everyday use. We appreciate you sharing your experience as it helps inform future improvements.
Kind Regards,
Shark Clean.
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with the vacuum so far. The matrix feature is great for creating smooth lines . Worth every penn so far.
I would recommend this to a friend- Pros mentioned:Overall performance
Shark vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a little trial n error bit its been worth it. I'm extremely happy with this purchase!
I would recommend this to a friend - Pros mentioned:Mapping
Life changing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have a hectic but fun lifestyle with 3 small children and a dog and keeping up with the floors has been the biggest headache for us. We decided to purchase one of these and give it a try and so glad we did. It did take time to put together and map the house but its quite intelligent and efficient. I know it will help us a lot and we can spend our energy on the kids instead of cleaning the floors!
I would recommend this to a friend Floors dont look clean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had really high hopes on this one... Vacuum option still the best but the mopping is where the issue starts. I have tried it a few times and every time is the same, the floor ends up with a very visible marks giving it a not so clean look. I have an older version of the shark robovac and this was never a problem. Im thinking about returning it and get the old one.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that the model RV2610WA has disappointed you, and you wish to returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
- Pros mentioned:Mopping
Cleans well, terrible to set up
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans well, definitely some work is needed on the software. When you first attach the mopping attachment it can take almost a full pass of my kitchen before it starts dispensing fluid. Also, the house mapping could be better or easier to tune. Took a couple hours to get it dialed in to mop next to our area rug but not on it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Wyatt,
Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We’re glad to hear that it cleans well, though we understand that the software and mapping setup could be more seamless. It’s great that you were able to fine-tune the settings to avoid mopping your area rug, but we appreciate your feedback on making this process more intuitive.
We’re always working to improve our technology, and insights like yours are incredibly valuable. If you need any further assistance in optimizing the mopping or mapping functions, our support team would be happy to help at 1-888-228-5531.
Kind regards,
Shark Clean
Dust pan broke in a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an amazing addition to our home and so convenient, just wish it was more sturdy. The dust pan broke in less than a month.
I would recommend this to a friend