Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,100 reviews
Pros mentioned:
Mopping
Rated 5 out of 5 stars
Perfect Combo Robot Vacuum and mop
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got this robot right after me and my family got a new place. Have kept the place clean both hardwood floor and carpet. My first mop robot and I like it so far.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Shark vac
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
works great! Love the self emptying but wish it came with more pads
I would recommend this to a friend
Pros mentioned:
Mopping
Cons mentioned:
Navigation
Rated 5 out of 5 stars
Good one
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This robo does everything it has to. Sometimes it needs somebody to follow while its stuck between dining chairs or carpets. Slow but cleans well.
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Great
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
does loss a connection once in a while but works very well.
I would recommend this to a friend
Pros mentioned:
Noise level
Rated 5 out of 5 stars
Clean Latifah
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This Shark 2 in 1 has been amazing, we have an Irobot that is 3 times the cost and yet this Shark runs circles around it. I love the bagless dustbin and it so much quieter as well!! Great purchase!
I would recommend this to a friend
Rated 5 out of 5 stars
Life Saver !
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This cleaning bot has really changed the game in our home !! Works amazing!
I would recommend this to a friend
Rated 5 out of 5 stars
Best Robot Vaccum for your money
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
After getting the correct product it works great. Even the app is perfect
I would recommend this to a friend
Pros mentioned:
Mapping
Rated 5 out of 5 stars
Ultimate and must have.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
One in all functionality, simple and easy to execute steps from start of install for the first time run. It left us impressed how fast it mapped our house and then was ready to clean. The ability to send the vacuum cleaner to a specific certain areas are some of its cool feature. Self cleaning feature also comes in very handy as now you are less worried about debris after every clean up. Wish we had the ability to map out second floor - may be it’s coming in the update of the app.
I would recommend this to a friend
Pros mentioned:
Mopping
Rated 5 out of 5 stars
good
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
amazing no need to brush floors now and mop it too, cats like it also so pretty good thing - i recommend it to buy
I would recommend this to a friend
Rated 3 out of 5 stars
Shark vacuum
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My home is 3292 sqft I purchased this vacuum for the downstairs and I love it it takes about 1 1/2 hours to vacuum all of the downstairs . I have it set up to run on a schedule.i love that it is self empty I typically empty it once a week because I am so curious if how much debris it picks up and it picks up a lot today was the first time I sweeping in 2 weeks I used a Swiffer and I was amazed at how little debris the Swiffer picked up before I got the vacume I would use like 3 Swiffer pads just to sweep the down stairs and I did this 3 times per week now I used only one Swiffer pad to sweep all of the downstairs thanks to the shark vacuum. I did use the mop feat on it I do admit I used this feature only one time and I did not like it because I only used it to mop the kitchen and dining room witch is about 300-400 sqft total to do this job it took 90 minutes I only filled the container one time so I figured I would have to refill it 4-5 times in order to mop all of the downstairs. Refill is not a big deal as it would still make my life so much easier but I feel that it would end up being more expensive than just mopping my self and also I don't think it did a very good job mopping. Maybe if your home is 500-1000sqft it would be better at mopping but over all I still love this vacuum this alone is worth the investment
I would recommend this to a friend
Brand response from SharkNinja Product Expert
Posted .
Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
Pros mentioned:
Ease of use, Mapping
Rated 5 out of 5 stars
Must buy
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Well worth the money, easy to clean and maps the house very well
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Very good
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good………………………………..zzzzzxxsxzxxxxxxxxxxxxxxxxxxxxxxxxxzzzzzzzzzzzzzxxxddddxxdxxt
I would recommend this to a friend
Rated 3 out of 5 stars
Cleaning good but flimsy material
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had this product for 9 months now. I am using it twice a week roughly for mop + vaccum. Although it does an acceptable job cleaning, the mop tank was broken twice in the past months. The brushroll is already worn out and the brushroll door also got broken. In no way I have abused the product. These are beyond minimal wear and tear of a good quality product. Usually the replacements are expensive and out of stock and not covered by warranty so its an additional $ . The software could also do better there are occasional glitches but not a deal breaker. So overall 3stars for doing the job but for quality 2 stars.
No, I would not recommend this to a friend
Brand response from SharkNinja Product Expert
Posted .
Hello Arin, Thank you for taking the time to leave a review. We’re so sorry to hear that you’ve found this robot flimsy in terms of material and that replacement parts are expensive or difficult to find in stock. We will certainly share your feedback regarding the mop tank, brush roll, and brush roll door with the relevant teams for consideration in future products. However, if you still need any help with your product, please don't hesitate to reach out to our team by phone at 1 800 668 9600. Kind regards, Shark Clean
Pros mentioned:
Mopping
Rated 5 out of 5 stars
Amazing
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Amazing i love it i can run it whole gong out and it clean amazing
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
A must buy!!
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this robot vacuum! Love the option between vacuuming and mopping
I would recommend this to a friend
Pros mentioned:
Mopping
Rated 5 out of 5 stars
Great Product
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent product, does a great job on my new vinyl floors. Both mop and vacuum. I have one dog and one cat as well!
I would recommend this to a friend
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Shark is always the best
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very Recommend robot vaccum - you will fall in love
I would recommend this to a friend
Pros mentioned:
Mapping
Rated 5 out of 5 stars
Life changing
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We have a hectic but fun lifestyle with 3 small children and a dog and keeping up with the floors has been the biggest headache for us. We decided to purchase one of these and give it a try and so glad we did. It did take time to put together and map the house but its quite intelligent and efficient. I know it will help us a lot and we can spend our energy on the kids instead of cleaning the floors!
I would recommend this to a friend
Rated 5 out of 5 stars
Does its thing!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great device. You set it on the app and does its thing. Cleans well! Very happy.
I would recommend this to a friend
Rated 3 out of 5 stars
Works good cleaning but horrible app and constant
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Constantly stuck won’t come back to dock
Locks up on app suspends to charging but stays at stuck on charge even 100% charge no a good app horrible app and constantly losing signal to robot
No, I would not recommend this to a friend
Brand response from SharkNinja Product Expert
Posted .
Hi Thomas,
Thank you for your feedback. We understand how frustrating it must be to have the robot constantly get stuck, fail to return to the dock, and experience app connectivity issues. Your input is really valuable to us, and we appreciate you sharing these details. This isn’t our usual standard, we understand how frustrating this must be and we’d appreciate the opportunity to make this right. Please contact our Shark Robot Support team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so they can review the issue in detail and assist you further.