Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 6514530
Customer reviews
Rating 4.2 out of 5 stars with 1129 reviews
(1,129 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Matrix Plus 2-in-1 Robot Vacuum & Mop, especially its mopping capabilities that avoid carpets, overall performance, and ease of use. The mapping feature and quiet operation are also well-received. However, some customers have concerns about its navigation, battery life, and the functionality of the app, as well as its ability to avoid obstacles.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Back saver
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just love it, good price-value; fast and easy to setup. Has save my back from pain. Keeps kitchen clean. Feels good quality. I recommend.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Shark vac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great! Love the self emptying but wish it came with more pads
I would recommend this to a friend Rated 3 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was great in thr kitchen and bathrooms, but did a poor job on low carpet. Also couldnt get the mop function to work at all. The mop pad just wouldnt ever get wet, and the robot itself would just go everywhere except the areas i told it to mop.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Lucas, thank you for sharing your feedback. We're sorry to learn about your experience with the Shark RV2610WA. You noted that it performed well in the kitchen and bathrooms, but struggled on low carpet, and that the mop function was ineffective, the mop pad never got wet, and the robot didn’t follow the designated areas for mopping. This is certainly not the experience we aim to provide, and we understand how upsetting this must be for you. We’re here to assist you. Please reach out to our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET. We have recorded your concerns and will take the necessary steps to resolve this matter. Kind regards, Shark Clean NA
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does loss a connection once in a while but works very well.
I would recommend this to a friend - Pros mentioned:Ease of use, Mapping
Rated 5 out of 5 stars
Must buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the money, easy to clean and maps the house very well
I would recommend this to a friend Rated 3 out of 5 stars
Shark vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My home is 3292 sqft I purchased this vacuum for the downstairs and I love it it takes about 1 1/2 hours to vacuum all of the downstairs . I have it set up to run on a schedule.i love that it is self empty I typically empty it once a week because I am so curious if how much debris it picks up and it picks up a lot today was the first time I sweeping in 2 weeks I used a Swiffer and I was amazed at how little debris the Swiffer picked up before I got the vacume I would use like 3 Swiffer pads just to sweep the down stairs and I did this 3 times per week now I used only one Swiffer pad to sweep all of the downstairs thanks to the shark vacuum. I did use the mop feat on it I do admit I used this feature only one time and I did not like it because I only used it to mop the kitchen and dining room witch is about 300-400 sqft total to do this job it took 90 minutes I only filled the container one time so I figured I would have to refill it 4-5 times in order to mop all of the downstairs. Refill is not a big deal as it would still make my life so much easier but I feel that it would end up being more expensive than just mopping my self and also I don't think it did a very good job mopping. Maybe if your home is 500-1000sqft it would be better at mopping but over all I still love this vacuum this alone is worth the investment
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
- Pros mentioned:Mopping
Rated 5 out of 5 stars
good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing no need to brush floors now and mop it too, cats like it also so pretty good thing - i recommend it to buy
I would recommend this to a friend Rated 5 out of 5 stars
Shark Matrix Plus 2-in 1 Broombot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does as described. Mapping, the Vaccuming & Mopping all good. Recommend at this budget
I would recommend this to a friendRated 5 out of 5 stars
Love my sharkie
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this!!! Makes life so much easier specially on this busy holiday season
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Very good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good………………………………..zzzzzxxsxzxxxxxxxxxxxxxxxxxxxxxxxxxzzzzzzzzzzzzzxxxddddxxdxxt
I would recommend this to a friend Rated 5 out of 5 stars
Time Saving Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Machine , true Time Saving , Clean better than Human , highly recommended
I would recommend this to a friendRated 3 out of 5 stars
Cleaning good but flimsy material
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this product for 9 months now. I am using it twice a week roughly for mop + vaccum. Although it does an acceptable job cleaning, the mop tank was broken twice in the past months. The brushroll is already worn out and the brushroll door also got broken. In no way I have abused the product. These are beyond minimal wear and tear of a good quality product. Usually the replacements are expensive and out of stock and not covered by warranty so its an additional $ . The software could also do better there are occasional glitches but not a deal breaker. So overall 3stars for doing the job but for quality 2 stars.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Arin,
Thank you for taking the time to leave a review.
We’re so sorry to hear that you’ve found this robot flimsy in terms of material and that replacement parts are expensive or difficult to find in stock. We will certainly share your feedback regarding the mop tank, brush roll, and brush roll door with the relevant teams for consideration in future products. However, if you still need any help with your product, please don't hesitate to reach out to our team by phone at 1 800 668 9600.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Shark robot
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the shark robot it keeps my house clean at all time I glad to have it at homa
I would recommend this to a friend- Pros mentioned:Mapping
Rated 5 out of 5 stars
Life changing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have a hectic but fun lifestyle with 3 small children and a dog and keeping up with the floors has been the biggest headache for us. We decided to purchase one of these and give it a try and so glad we did. It did take time to put together and map the house but its quite intelligent and efficient. I know it will help us a lot and we can spend our energy on the kids instead of cleaning the floors!
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing i love it i can run it whole gong out and it clean amazing
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Great Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, does a great job on my new vinyl floors. Both mop and vacuum. I have one dog and one cat as well!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
A must buy!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this robot vacuum! Love the option between vacuuming and mopping
I would recommend this to a friend - Pros mentioned:Mopping
Rated 5 out of 5 stars
Shark Matrix Plus 2in1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hesitant to spend the money on a robotic vacuum but am so glad that we did. Have been a Shark Vacuum owner for years so I chose to go with the Shark Matrix Plus 2in1. It is great! With a shedding dog in the house it does the job on both carpet and laminate flooring. Love that it can also mop the floor - a lot easier than doing it with a mop and pail!!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Shark is always the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Recommend robot vaccum - you will fall in love
I would recommend this to a friend Rated 5 out of 5 stars
Robots are taking over!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuuming and mopping works great. Easy setup in app. Does everything I need it to.
I would recommend this to a friend