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Customer Ratings & Reviews

$699.99

Customer reviews

Rating 4.2 out of 5 stars with 1213 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers praise the Matrix Plus 2-in-1 Robot Vacuum & Mop for its mopping capabilities, overall performance, and ease of use. The mapping feature, quiet operation, and vacuuming functionality also receive positive feedback. However, some customers have expressed concerns regarding navigation, battery life, and the app's functionality. Additionally, a few users noted issues with obstacle avoidance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,213 reviews
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Use it daily

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and does a great job on my hardwoods and short rugs. The self emptying base is a great feature and allows me to vacuum a ton of times without even having to think about it or lift an arm.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Mopping

    Rated 5 out of 5 stars

    Eliminates the need to sweep and mop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I barely even sweep or mop now that i have this. It did a great job of outlining the house too so it can better navigate its surroundings. The app is also very user friendly! Would recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went through many robot vacuums. This is the best one! We hsve two goldens and the fur gets everywhere. It vacuums and mops, what more could we ask for!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy @ Best Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever! Great deal! Best Buy! Always! Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Mopping

    Rated 5 out of 5 stars

    You must buy this! This is the best!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 in 1 vacuum and mop really works the best! It is amazing that this can do home mapping and youre good to go! This is really a must buy item!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Surprised me!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Kraken-per our dogs I had to send her out a few times to learn/map the house. Over time she changes her pattern. Doesn’t clean the same. I’m amazed at how much “stuff” gets picked up. I think I can do without the mop part. Kinda a pain in my opinion. For some reason she only cleaned half the area today. Will keep an eye on that. Otherwise more than I expected really. I’m happy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t hesitate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I have had this for a little over 2 weeks now and are wondering why we didn’t get it sooner. To start off we used to have and older model and it really didn’t get the job done so we bought this one and it really helped maintain my house with having a Rottweiler and a Chihuahua that also doesn’t disturb my dogs overall 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Shark review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for my brother as he has four little small dogs and very active. They have tile floors and so far he loves it. It keeps the floors nice and spotless.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 4 out of 5 stars

    Good as a vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a vacuum cleaner it is very good, it has large wheels, it doesn't get stuck in furry carpets, As a mop also works well, the only downside is that the cleaning tank on the base only works when using the vacuum cleaner (if you install the mop, the base will only be used to charge the battery) Other issue is the restriction to install the APP in foreign Countries

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Never bend your back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice , and easy to use, different cleaning modes, easy to take care

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great vaccum for awesome price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is good but only difficulty is to fill the tank twice while mopping. Could have given a bigger tank.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive. Easy to use and good performance. Good money value

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has helped me a lot in keeping the house clean, it works very well, even when I'm not at home. Sometimes I need to repeat the operation to get it completely clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just OK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good, but suction Pa lacking... Works great for hair

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Incredible machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum changes the game. I was not a believer but now I most certainly am. We don’t have to mop 3 times a week anymore! Yay!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Mopping
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Was missing in my life!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic. I use it 2 3 times a week and it does q great job. I do wish the battery lasted longer but everything else is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chacha

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that have a bagless self empty. And is easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Every Home Should Own One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints! He works amazingly. The shark mop/vac is a great replacement for my old shark vac that we’ve had for so many years! So happy with this purchase! Every home should own one!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Mopping

    Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device. Good cleaning, good app. Easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    App

    Rated 5 out of 5 stars

    Great vacuum/Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This vacmop does a great job and seems to be pretty thorough. We like it better than our old Roomba that seemed to conk out on us and always was having issues. Similar to other reviews you might see, the app is lacking. I wish it had some more features, but overall easy to use. At this point it has run about 18.5 hours without any issue since first bought it. So of course still a lot to be dtermined, but at this point, we are happy that we went with this Shark!

    I would recommend this to a friend