Customer Ratings & Reviews

This was my first Robot Vacuum purchase. I did a lot of research bringin me down to this or one of the roombas. Seemed like Shark gives you the better bang for you buck with what you got so I went with the Matrix plus 2 in 1. It works! I've gathered up a lot of debris stuff from ground put it all together and watched Vacuum go sucking it all up like nothing. Almost 100% picked up on first sweep but goes back around and get anything it missed. The Shark app is easy to use, let's you set up rooms and No Go zones and scheduled automatic cleanings. Won't do Multiple floors or least I've never found option for it so if you only got one floor this could work perfect. It's not loud. It's handy having around the house.

I love this product. It cleans as it should and I can set it and forget it.

I have 3 dogs and a cat so all the hair all over my floors and I also have an infant who is in the beginning stages of crawling so I need my floors clean. The vacuum does a great job, even getting the corners which our old robot vacuum did not do and I’d have to go behind and get those. The vacuum itself seems to have decent suction for a robot although we have hardwood floors and 2 thin rugs so I can’t say how it’d do with carpet. I also love the mopping feature, it’s so nice to be able to have one machine that will do both and get both the dog’s hair and muddy foot prints.

It does really mop and oick up trash really good the sellf empty is a plus, (not while moping that ine yiu have to empty yourself) is really very east to set up

Excellent!!! Love how well it vaccuums. Setting up the mopping does take a few with marking out area rugs. With 11 cats it doesnt live up to the 60 days without dumping the bin, but, hey, most people dont have a wife who brings home every stray she finds!!! And, did i mention?? It is also a toy/taxi service for a cat to ride on

Definitely worth it for the price!!! Easy set up and cleans great!! Leaves the floors looking better than I ever got them! Has never got stuck for me or left behind even a crum! Great size, not an eye sore like some robo vacs!

Takes time to set how to use the robot vacuum. Our first one. Im glad that I bought the one that mops. I can set it to clean individual rooms or some of the rooms or the entire floor plan layout. Just have to make sure that I move my loose items, for an efficient space vacuuming. Unfortunately, I bought it at 399.99 and its now 349.99(50.00 difference); but I got 16.34 back and BestBuy didn’t refund my 35.00 Rewards.

We bought this yesterday. First of all, the directions are poorly written, and the app is a nightmare to navigate. We finally got it connected, and it mapped the house and started cleaning. We told it to clean the living room and it cleaned a completely different part of the house so we told it to remap the house. It would not remap the house we tried 15 times to get it to remap the house, and it would go a foot out from the dock and return. Needless to say, we will be taking it back. The bin on the base is literally the size of a stand-up tissue box, so it does not hold very much dirt. We have huskies. We needed something to hold hair. The bin on the bot is no bigger than a womans hand, so it would go back to the base frequentlyand you would have to press the clean button on the app to tell it to resume cleaning. Very poorly designed app and robot. I couldn't try the mopping feature as it won't leave the dock now. I have no idea how it received such high reviews.

Really great vacuum! It moves around obstacles and gets all floor surfaces clean. I like that you can set a time for it to run every day so you don’t have to think about it. The mop attachment is also just as amazing! This vacuum is not loud until it attaches back to the base and cleans itself but that last less than 10 seconds and isn’t obnoxious at all. I truly do recommend this product!

This is my best purchase recently. Beautiful, easy to use and most importantly time saving. I am very glad that I have this robot vacuum cleaner. It both cleans well and does excellent wet cleaning.

This robot make my life more easy, clean very well and the mapping is easy to ser

Very good. Sometimes inexplicably the unit cleans another room of the house we dont assign it, but does a great job shining floors. Better than even our housekeeper! Have a competitors product from 4-5yr ago vac and the tech is night and day. Love it except when the app glitches every so often.

Best robot vacuum and mop ever owned. Easy to use. App is very easy to use also. Cleans thoroughly. Very happy with my purchase

Good product. Does exactly what it’s designed to do and it does it well. One issues I’ve found is that it believes it is on a “cliff” when trying to go over vent grates. Stops if there is anything that will get stuck etc.

Excellent robot vacuum + mop. I’m very impressed with its UI interface on the Shark App. The self emptying feature is a MUST. This saves us so much time, and the Matrix cleaning feature is awesome for spot cleaning random messes in the house or by the front door when there’s a lot of foot traffic.

Easy to and small enough to fit in a pantry or closet. We love the efficiency and quietness. Set it to clean overnight and you don’t even hear it!

I bought Bruce because Im disabled and I have a Lab that sheds alot. I have not tried the mopping feature yet, but he does a very good job of sweeping. I read reviews of people that have kids and animals with toys on the floor. As long as whats laying on the floor isn't heavy, Bruce will move it out of his way.

For an automated vacuum it works well. It’s a little difficult to set up the mapping along with the carpets but was able to manage. Enjoying it so far especially having two dogs that shed a lot. Had a different one prior to this one and this works a lot better

Cleans really well! We have a dog that sheds like crazy, and this guy (we named him Bruce) picks most of the hair! Saves me so much time, and while it doesnt get every corner and crevice it does so much that makes me chores list easier. I highly recommend, especially if you can get it on sale. I bought it full price and I do not regret it!

I recently invested in this Vacuum Cleaner and I am absolutely blown away by its capabilities! This vacuum cleaner is not just your ordinary cleaning device - it's a game-changer that combines vacuuming and mopping functionalities, all while being able to clean on its own with just a few taps on the accompanying app I really recommend it if you have dogs also!!!