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Customer Ratings & Reviews

$499.99

Customer reviews

Rating 4.3 out of 5 stars with 57 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers frequently mention the impressive cleaning performance of the Matrix Self Empty Robot Vacuum, highlighting its ability to remove hair effectively. However, some customers have reported issues with connectivity, noting that the device sometimes disconnects from WiFi.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 57 reviews
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! So glad the design has been updated and it no longer bumps into walls or furniture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Astounding!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit overwhelmed and got a friend's help to activate it, so i thought. I let him go over the instructions and i followed. It turns out it is not so complicated. It was great! First, it maps your place (I thought it did a lousy job). When my friend left I had it clean my apartment and it did a thorough job! This robot vacuum has evolved over the years, now is the time to get one (or more)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely works like a charm. It works even better than expected. Yes you spend mpre money but why would you?

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for the value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall vacuum, even with a bigger dog it performs very well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dependably Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Runs on your schedule or where & when needed. Works Great!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Personal maid

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I have ever made in my life!! I will be back to buy another

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, made for the perfect present. Works well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Carpet only

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scum works as expected. Bought for our upstairs for pet hair

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great very easy setup app works great too highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VACUUM

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Robot does all of the work. Cleans, empties , and goes back to work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lori’s vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend loves her new vacuum and it works greattt. Thank you so much Mike Peters Flibt, Michigan

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Shark Matrix Vac

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and is easy to customize clean zones. App is very User Friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great find

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with this find….make amazing lines in the carpet. Does the job that I would do if I were using a standard vacuum cleaner

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Robot Vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great should have gotten one sooner. It works while I’m at work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark robot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, once it maps your floors it takes off and goes to work. My wife was really surprised what it picks up. We have all tile floors and 2 throw rugs. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this thing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great upgrade from my previous shark… picks up everything

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    daughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have one and bought this for my daughter, because I love mine

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Lorrie,

      Thank you so much for leaving a five-star review! We're absolutely delighted to hear that you love your unit so much that you purchased one for your daughter, that truly means a lot to us. This is exactly the kind of experience we strive to deliver, and we’re grateful for your continued support. We hope to serve you again in the future!

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Best little machine ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so happy with our new helper we have a German shepherd and I don’t want spend my life cleaning this little machine helps a lot. Super happy my purchase. It is not a deep cleaning be aware of that but it helps a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with Shark vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old iRobot and this Shark vacuum exceeded my expectations. It thoroughly cleans my floors, without a trace of dirt left behind. I am very pleased with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got me out of a hairy situation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little robot vacuum. I have an English mastiff that is huge, and he sheds large coarse hair constantly. Before I was sweeping my hardwood floors every other day and there were still piles of hairs accumulating in the corners and along the edge of the wall. With this vacuum it’s programmed to run once a day and I haven’t touched my broom since and there are no clumps of hair. Would highly recommend.

    I would recommend this to a friend
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