Customer Ratings & Reviews

I'm a major fan of Shark vacuums. I am currently using my 3rd upright & couldn't love it more. But I've always been leery of the robot vac...even from Shark. I heard horror stories from friends & family. And it seemed the robots were way too pricey for what you get. Then Best Buy put the Shark Matrix 30-day self empty model on sale. The price was so good & it was a Shark so I bit. And I'm so glad I did. There are 6 people & 2 dogs in my home. The amount of dust, dirt, dog hair, & people hair generated by us is unbelievable. And we just couldn't get ahead of it. Enter Mazie, the Shark! I am so happy with this purchase. The vac works very well. The mapping function was easy & quick. Scheduling was a breeze & Mazie executes it flawlessly. I get notifications if she runs into trouble. I can do real time spot vacuuming if needed. All in all, a great product. Get your own Mazie....you won't be sorry.

Purchased this for our house to help my wife with daily maintenance. We have 3 children and the floors are a constant battle. We are a bit of a clean freak and really appreciate clean floors. Bob, the vacuum does a really good job getting into the nooks and crannies of our house. It fits under tables that are a pain to reach with a conventional vacuum and also gets under furniture like sideboards that would not normally get cleaned. Overall very happy with our purchase. Easy to setup as well. Only thing I had to do was to put out wireless router in a legacy mode so the Shark could connect. Once connected, sent it off to explore and it mapped the entire house in about 30 minutes. I like the spot clean option where I can send Bob to a specific zone to vacuum if there is a known mess and don’t want him to clean the whole house or room. Now we are looking into getting the mopping model. Definitely recommend.

Shark Matrix Robot Vacuum exceeds expectations! The self-emptying feature, precise home mapping, extended runtime, and Wi-Fi connectivity make cleaning effortless. Sleek design in black adds a touch of modern sophistication. A smart investment for a spotless home!

Great suction! Best by far that I have owned. I had a Neato D5 previously and loved that but this really knocks it out of the park.mapping is great and it doesnt get stuck. Love the fact I dont have to empty every time. Great value for the money.

I bought this vacuum specifically for my downstairs hardwood floors, since I already use an iRobot Roomba j7+ upstairs. While it doesn’t have a camera for object detection, it works really well in this space. In fact, I actually prefer the Shark app over Roomba’s—it’s cleaner and more intuitive. Performance-wise, it impresses. It gets stuck far less often than my Roomba (despite the Roomba having a camera), and it can run just fine in the dark—something my Roomba struggles with. I also love that it’s bagless, so there’s no extra expense for replacement bags. If you can grab it around $300, it’s a solid buy. At the full $500 MSRP, though, I don’t think it’s worth it.

Pretty impressive robot vacuum considering the price point compared to other name brands in the same space. The vacuum works well and we are glad that we purchased it. The only reason we did not give it a 5 star is because we expected the schedule cleaning feature to have the ability to schedule specific rooms at different times and/or days. This feature is lacking. You are therefore left with the vacuum attempting to clean the entire mapped house on a schedule which is impractical if you have more than 1500 sq ft as it will take all day to perform the task. Hopefully, Shark may update the app in the future to allow for granular room scheduling. If your needs don't require specific room scheduled cleaning, then this may fit your needs just fine.

I purchased the "Shark - Matrix Self-Emptying Robot Vacuum RV2320S" and I couldn't be happier. This product was easy to set up right out of the box. I am really amazed at how well it operates. It cleans well and picks up dog hair, returns to the base to empty, then goes back to where it left off and continues to clean. It then returns to the base when it needs to recharge. It runs fairly quiet, as I don't need to turn up the tv volume. However, it is loud when it empties into the bin, but that only lasts for about 20 seconds. It maneuvers well under my end tables, beds, etc and has never gotten hung up anywhere. This is my first robot vacuum and I love it! It saves me alot of time, when I can be doing other things.

I must admit I was skeptical at first and did thorough research on many different products before choosing the matrix. I must say that I am totally impressed with not only the ease of the app, but the suction of the vacuum itself on carpet and hard floors. It does a great job on both and it is a keeper for sure.

Wow!!! This is an amazing machine. I recently built a 2,000 square foot home with LVP flooring and carpeting in the Bedrooms and living area. She (we named her Rosie after the Jetson’s maid) does a great job ! The process of mapping and setup is fairly straightforward even for a 65 year old dinosaur like me. You pick and choose where you want to vacuum and the power level. I like that it empties itself and returns to charge if needed. I just send her on her way while my wife and I go out biking or enjoying a day of shopping.

This little Gal helps us immensly with keeping our downstairs clean. With two preteens she manages to keep up with their chaos relatively well. Also her little pleas for help when shes at a cliff edge always give us a chuckle.

I purchased this for my wife as a Xmas gift because we have pets and she was constantly having to vacuum the hose to control the dust bunnies. After the 1st run we could see how effective it was, so we set it to run every evening at 7:00pm when we knew one of us would be home. It has operated flawlessly to the point that I purchased another one to run on the 2nd floor of our home. Well worth the money!! Another great thing was one day we left our bedroom door opened and it ran on the carpet and once again it operated perfectly, although we had to dump it before it finished it's run.

Works great. Easy to set up. Easy to clean. No problems

This robot vacuum works quite well. Its ability to map rooms is great. The spot clean feature is useful too. The side brush does get stuck occasionally.

Very smart, cleans well. Battery lasts. My only dislike is the total height of the machine, but would not stop me from recommending. Much better than iRoomba

I love this vacuum. It makes my life a lot easier I vacuum with my regular vacuum every once in a while, but this keeps all the dog hair up and keeps the living room, beautiful

Love the vacuum, easy to set up, I use it every day and works as I expected, I have a Persian cat with a lot of hair and now there is no hair around the hose. The only thing on this model is that there is not a multilevel option on the app so on the second floor I can’t have a map but still easy to just take it upstairs and run it by pressing the clean button and done.

Really enjoying this so far. Have had only Roombas until now, but this is a pleasant surprise. Very easy to use and does a great job. Love the self emtying feature too!

I had an irobot for 3 years and was very unhappy with many things. Mainly that i had to pick it up weekly and cut all the hair out of rhe rollers. The shark no hair wrap is worth every penny!! This app was a little difficult at first. I finally gave up and created my account and verified my email on my actualy laptop instead of my phone and ive had zero issues with the app since then. You can name your rooms, make “keep out” zones and schedule run times. Id highly recommend this robot vacuum

I had an older Shark that I bought about 4-5 years ago prior to this unit. I didn't think there would be that much of a difference in performance and only upgraded due to one of the drive wheels stripping out on one of the wheels which was the 2nd time this had happened. I purchased this model and I can't believe how much better all around it is! It's quieter, has better mapping software and hardware. The dust bin functionality is much friendlier although I do wish it didn't pull from the side. This can be an issue if you plan to place this model in a corner since the dust bin pulls from the right side. I've owned this unit almost 2 months now and it has performed very well. If you have a Shark over three years old like I did, it is well worth upgrading.

Love the app and being able to create no go zones. I feel like it could use a better suction capability, especially on carpet. It is great that it is self emptying.