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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.4 out of 5 stars with 695 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the Matrix Self-Emptying Robot Vacuum's excellent cleaning capabilities, accurate mapping, and ease of use. Many praise its strong suction, self-emptying feature, and smooth navigation, making it a convenient and effective cleaning solution. However, some users note that the vacuum can be loud and that the dustbin may require more frequent emptying than expected. While the app has received some criticism for being difficult to use, the overall positive feedback highlights the vacuum's performance and helpful features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 695 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love my new robot!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent little robot vacuum that gets the job done! The mapping was accurate and it cleaned every surface of my floor. It is quick and relatively quiet. I love the self emptying feature, it makes cleaning simple and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is wonderful! I never realized how dirty our house was until we bought this. I love to empty it and see just what all it had picked up that day. I would highly recommend this to anyone and the price point is great! Very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Dirty Harry is a gem.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite easy to set up. Does a pretty decent job, but do find it works best if I move chairs, etc. out of the way. Have not had much success with restricting the cleaning area.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Chummy is the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son talked me into getting this vacuum. I was extremely skeptical that it would not work very well because i have an insane shedding dog, area rugs, hard wood floor and tile flooring. I was wrong. This little vacuum works great as an everyday quick clean, i do run my big vacuum every couple of weeks on the area rugs. Its nice to be able to have my living room/kitchen being vacuumed while I'm doing other things. I don't know how well it would do on thicker carpet, but great for noncarpet and thinner area rugs

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Love my upgraded “Buster” Shark Matrix

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Shark Matrix. It has different setting of cleaning which is awesome. It was so easy to program it and it mapped the entire house in no time at all. I also love the feature of the No Go Zone as well instead of purchasing those strips to keep the Shark out of areas you don’t want it in. So worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    house cleaning just became easier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy. Mapped out my house very accurately. Just ensure you have everything off the floor cat toys, shoes, pet feeding dishes, etc. it does a complete vacuum of my condo on one battery charge and empties itself when complete.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Best and most affordable robot cleaner.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had multiple shark products, this one is by far the best and most affordable! I have had this product for about a month and I love it. It maps out your house and you can choose if you want it to clean the entire area or certain areas. I have 2 dogs that she’d like crazy, and this product works great with fur. 100% recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best purchase ever!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic little vacuum! Best purchase I’ve bought for my home ever, keeps everything really clean and it was so easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Purchase of my Life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shark Matrix self emptying robot vacuum is literally (without debate) the best purchase I have ever made. Imagine just saying, "Alexa- turn on Vacuum or hitting "clean" on the Shark App itself and you do absolutely nothing else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Robot Vac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy setup. Excellent coverage will cover house first floor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. It has never had an issue. We would buy one again and would recommend it to any snd all friends. It has been one of the best items I have ever bought.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great little robot vacuum.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my Shark Robot vacuum!!! However, after a year it stopped holding a charge and would only run for maybe 10 minutes. After this being my 3rd robot vacuum in 2 years (1st was a Roomba and it got stuck under my couches. The last 2 were both Sharks. First shark after having for 9 months got too loud, second shark quit charging), I decided to go back to corded vacuums.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rosie is very busy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lady (Rosie, or Maryl Sweep) does everything she is supposed to do. I love the fact that she is upgraded with a brushroll that doesn't get as much hair stuck in it! My only complaint is that she gets confused very easily. For example, I will ask her to go to a specific room. She will head to a completely different room, and I have to stop her in the app and then ask her to start again - she makes her way there after that. Overall, a must have for any pet/child heavy home!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Cleans great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. I had an Irobot before and the Shark cleans better and longer. I love that it empties itself. I have a dog and it does pick up the dog hair.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great vac

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Vac. We have this on a schedule and she cleans every day before we get home. With 2 dogs and all this pollen it keeps our hardwood floors clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, i tried non brand before that never did work well. Thos one last longer. I am hoppy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love mt Shark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well, just what I needed. We have the area programmed and timer set. We liked this one so much we bought another one with the mopping feature for our lower floor which is all tile

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Carpet lines

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this robot vacuum more and more each day. It has made such a big difference in the amount of pet hair on our floors compared to our old Samsung robot vacuum. This isn’t just a sweeper but a true vacuum with the roller brush which leaves really nice vacuum lines in carpets if you have them. Love that it doesn’t constantly beep when it’s stuck on things, which means I can have it clean rooms like our kitchen and living room while we’re asleep. It’s also very quiet when functioning. The loudest part of the clean cycle is when it returns back to its base and the waste is sucked up into the base. Reminds me of an airplane getting ready for take off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST MACHINE EVER!!!!!!!!!!!!!!!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is amazing! It picks up everything and your vaccuming days are over ! Do yourself a favor and buy this machine!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    powerful, smart vacuum with strong suction and easy app control, making cleaning floors almost effortless.

    I would recommend this to a friend