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Shark - Navigator Lift-Away Bagless Upright Vacuum - Blue-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 4368 reviews

97%
would recommend to a friend

Expert rating

Rating 4.6 out of 5 stars with 1 review

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  • Rating: 5 out of 5 stars

    Lighter, quicker, stronger, cleaner

    Posted
    USteve
    • My Best Buy® Elite MemberElite Member

    BTW, this is my first Shark, so I won't be comparing it to other Sharks, even though it's a new model (NV360, blue, no "k"). We have a Hoover Windtunnel T-series "PAWS" now 3 years old. I have looked at other vacuums including Dyson and Hoovers with features like this Shark. Cleaning with the floor head: Basic operation is job 1. I am impressed. While the cleaning width is 11" rather than 12" or 13", the ability to swivel the head and the on/off motor drive for the beater brush, gave it superior cleaning and especially edge cleaning. The lighter weight makes it seem easier, even though there will be a few more strokes in open areas due to the slightly narrower head. Note that the cleaning head floats over the carpet or surface, so there is no adjustment for carpet thickness. It handled our carpet well, and the bare floors much better than the previous vacuum. There was one floor mat that sealed to the vacuum resulting in difficult movement. There is a partial suction release ring on the handle that is supposed to help with this by providing another path for some air. The motor drive also helps by moving the head over the carpet in a forward motion. There is a green indicator when the brush motor is turned on, and it turns red if the brush is not turning. To go from upright to vacuuming position, you place one foot on the floor head and lean back the handle. There is a noticeable release as it clicks out of the upright position. I am now sold on the benefits of a swivel connector, which means that you can easily steer the floor head by angling the handle as you push or pull. This makes the vacuum feel much easier to control and less tiring to run. Cleaning the vacuum: This is a hepa-filtered vacuum, which unlike old school models, runs the air through most of the filters before the vacuum motor, with only the hepa filter placed after the motor. My lady found the canister easy to empty and clean and very securely mounted, ensuring there is no leakage of air in the vacuum path. All the filters can be rinsed with water, prolonging their life. The instructions call for regular emptying of the removable canister, rinsing and drying the foam and fiber filters every 3 months, and rinsing and drying the hepa filter every 2 years. This is a less frequent interval than the hoover windtunnel. Construction was solid and impressive. As a geek, I loved the modular construction with secure, easy to fasten connections and clearly marked levers to fasten and unfasten. There is no cord rewind, which is good from my point of view, as this is a wear item over the years. Our prior vacuum now will not reliably stay out. I think most people have the opposite problem of tangling and jams, but we are very careful with our cords. There is also no light on the floor. I usually vacuum with the lights on anyway. Weight: This is a lighter vacuum, even fully assembled, much less in the optional configurations for hand use, due to the lighter floor head in part, but the air flow through the vacuum is very strong. I like it. Assembly and options: I have never assembled a vacuum without any tools at all. I actually didn't even have to cut the box open. The pieces are modular, with the floor head securely clicking into the canister with a clearly marked red lever, the handle serving as an extension hose, with clear red levers that securely click, so you can actually remove the floor head and the handle and use the canister as a lightweight (just as powerful) corded vacuum that you can carry, place on the stairs or a ladder, etc. You can also fully disconnect the floor head when you are using the handheld attachments with the vacuum in vertical standing position so no suction is lost. This is part of the design. Attachments are not show in the picture, but they include a 6" "pet brush" that has a swivel in the hose and a suction-powered (not motor driven) beater brush. I think it is much better than the Hoover pet brush we also have. The front and back sides have inserts like those used to remove lint from clothes and this could also be used as an effective lint remover as well as curtain and upholstery cleaner. On softer fabrics, you may need to use the optional air intake ring on the handle to lower suction. It worked great at full suction on the carpeted stairs with the canister detached from the floor head for easy lifting. My lady didn't even set it down, just carrying it as she progressed up the stairs. Other attachments include the pointed nozzle and the small nozzle with brushes around it, as well as one that is new to me--a long, almost flat extendable tube that allows you to vacuum under couches, stoves, refrigerators, and the like, as well as along walls behind furniture without moving the furniture. This does not store on the vacuum itself, nor does the pet brush head. I have attached pictures since these are not in the item photo (currently). Summary: On sale or off, the price for this vacuum was roughly 50% more than the "hundred dollar models" that will still do the job. Given the number of hours spent vacuuming and our need to replace one of those after three years of careful usage, I am feeling very five-stars about this vacuum, and I understand now why Shark has such positive reviews. I could also note that the BB sales person uses this one to clean the store every night, and that there was a sign posted by the store use Shark (last years model) not to use the dysons from the display stock because they had broken. That is not my story to tell....

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Perfect vacuum for small homes/apartments

    Posted
    madime39

    After owning my Dyson for 7 years, it finally died. I loved it, but figured that vacuums have come a long way in that time, and figured I'd try a different brand. We have a 2500 square foot, 2 story house, with 3 kids, 2 long-haired cats, and 3 dogs (and each dog weighs over 110 lbs) - that's a LOT of pet hair. While this Shark really is a fantastic vacuum, it just doesn't fit our needs. 1. CON: The cord is ridiculously short. With my Dyson I could vacuum my kitchen, dining room, living room, family room, and about 90% of two first-floor bedrooms while it was plugged into one outlet. I could then plug it into one outlet on the second floor and vacuum the entire upstairs. With this Shark, I have to unplug the vacuum and plug it in elsewhere four times to vacuum just the first floor. 2. CON: The width of the cleaning path is comically narrow. It's a good 3" narrower than the Dyson was, which might not seem like much, but when you figure that's a 25% smaller cleaning path, it really makes a huge difference 3. CON: The dust container is VERY small, and awkward. With all our animals, I have to empty it at least four times to vacuum the first floor. You have to push a button at the bottom of the canister to empty it, so your hands get dirty, and you then have to push a button at the top of the canister, tip it upside down, and empty it from the top as well. It's very dusty and messy. With my Dyson, I could simply pull a "trigger" at the top, and the bottom flipped open; my hands were never near the dirt and dust. 4. PRO: The canister is removable to convert to a hand-held vacuum - PERFECT for doing stairs, drapes, etc. It is incredibly powerful, and one of the hose attachments even has a little "beater bar" - I love that accessory. 5. CON: It's somewhat top-heavy. When you put the handle upright, it always seems like it's going to fall over. You have to be really careful when using it as a canister vac too. When we get the vacuum out, one cat and two dogs come running. I'll take the canister off and use the hose with the brush attachment and vacuum them (the LOVE it), but I have to lay the canister on its side because it keeps falling over. I'm hoping that, as the hose gets more use, it won't be so stiff and that won't be a problem anymore. 6. CON: There is a little hook on the back of the handle to hold the cord up and away from the cleaning path while you're vacuuming, but the cord won't stay in there. It's not a deal-breaker, but I'm just not used to having to hold the cord to keep it away from the beater bar. 7. PRO: The power switch is somewhat like a rocker switch: one way is off, roll it to the first position and it does bare floors, roll it all the way and the beater bar starts up to do carpets. It's more convenient than my Dyson was, when I had to put the handle upright, bend over and turn a knob, then pull the handle back to switch from bare floors to carpet. CON: It works somewhat like a shop-vac. When you're vacuuming, air blows out of the front of the canister. It reminds me of the really old vacuums. CON: It comes with 3 attachments, but only two can be stored on the vacuum. PRO: This is an amazingly powerful little vacuum, far more powerful than my Dyson was when it died. I fully realize that I'm comparing this vacuum to my Dyson that cost well over double the price; that being said, if you have an apartment, a small house, or even a cabin, with maybe only one pet, this really would be an awesome vacuum and I would absolutely recommend it. I've only had it for a month; I'm actually considering keeping this vacuum upstairs for the kids to use in their rooms, and then buying another Shark with a wider cleaning path and longer cord for the first floor. I'm definitely sold on the brand (that's why I gave it 4 stars) but this particular model doesn't fully meet our needs.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Old school vacuum got whooped

    Posted
    convert

    Here is a perspective from a person who was using a typical upright vacuum. * Had a 7-10 year old traditional- style Eureka Boss hepa upright -- wow what an austounding difference between the lift-away deluxe and the Boss in so many ways. Should have bought one of these new highly-rated new style vacuums sooner. * I'll leave it to others to debate if Shark is the reason this is so much better than my traditional upright -- I tend to think there are likely winners in other brands as well and that the glowing reviews are a culmination of multiple attributes, not just the brand. * The smaller brush area and light weight are really nice -- they make this vacuum great for both carpet and hard floors. Easy to maneuver. * I chose this model because of all the attachments -- don't underestimate included attachments when you buy your vacuum. * These new styles are basically transformers -- I thought it was hype, but it really is so much easier to vacuum steps, floors, vents, baseboard, ceiling fans, etc. * Given more time and possibly a bigger budget I would try to find one with a long-reach hose without the handle in the middle like this model has. While the handle is convenient at times, the handle outs about a 90 degree angle into play making it awkward at times with attachments. * Another design improvement needed is the attachment holder on the long reach assembly makes it inconvenient to get between tight spaces with banging things or trying to twist the attachments into some new position. * The fill line on the plastic container should be much more obvious. Yes, it is only about 1/3 of the way up, but the first few times we used it we never noticed where it was and had a little too much dirt in it. * Would like to see longer bristles on the brush attachment. * There is no "stop" on the hinge when you lower the handle. Let me explain. On the old vacuum I could lower the handle and at some point the beater bar would pivot off the floor breaking the suction. This vacuum (and maybe all these new styles) simply keep lowering and the beater part stays on the floor and sucking away. Maybe this is handy for getting under a few things, but it does me no good when vacuuming a throw rug and it starts to get sucked into the vacuum :) In conclusion the 90 degree bend in the extension hose is the biggest pain in the butt, however the vacuum still does a great job and it came with a lot of attachments so it deserves 4 stars and a recommendation in my opinion.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I'm in Love

    Posted
    RHealy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've tried nearly every brand of vacuum cleaner out there and they all tend to loose suction within a few months. I am a mom of a 6 year old and 2 cats and needed a vacuum that could handle dirt tracked in on shoes, pet hair, etc. I decided to give the Shark a whirl since I had never owned one. From day one I was in love. I had just run the old vacuum 2 days prior and it died right after that so when I got the shark home I immediately got to work I started in the bathroom where the cats kick litter everywhere. I wanted to test how well it picked up on bare floors and was shocked when I wasn't pelted with litter granules like I used to be if My back was bothering me and I was unable to handle sweeping. It cleaned the bathroom floor and rugs spotless. I then tackled my bedroom where my little one likes to come hang out and eat crackers and popcorn and make a mess. Remember I had just vacuumed 2 days prior? Well guess what, the Sharks canister was FULL from just my bedroom!!! It pulled out so much left over cat hair and dust it looked like there was an entire cat in the canister!! I live in an apartment that is just over 1000sqft. I had to empty the canister after EVERY ROOM the first time I used this vacuum, but since that first use I now just have to empty it after I run it threw the whole apartment including my kitchen floor and both my bathrooms. The under appliance attachment is AMAZING it found several of my little ones lost magnetic letters that were knocked off the fridge and as it turns out ended up underneath it. The attachments got into places none of my old vacuums EVER reached. It must have pulled out like a years worth of crumbs from the crevasses in my sofa! It even cleaned all the pet hair off my curtains without ripping them down. The width is a little smaller than I am used to but the power in this thing makes up for it. I couldn't be more happy. I am a neat freak and for once I finally feel like my home is really truly clean. I will never try another brand of vacuum again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Value

    Posted
    DevAx
    • Verified PurchaserVerified Purchase

    I own a condo, and I needed something that wasn't huge to lug around, but still had some power and I didn't want to spend 300 for a high end vacuum. I started by looking at Dyson because some friends told me they were awesome, ...and their prices seemed a bit higher( I feel like you are buying a name more than anything)...I just happened to be at the store when the sale on this Shark was going on for 149.99. I was told it had good suction and that it had a 5 year warranty and also had a maneuverable swivel/rotator. I decided to bring it home and give it a try. The suction definitely is quite adequate. It picked up plenty of dirt and hair that my decade old junker simply could not. It is also a very light vacuum to me. Its not going to kill your back. I also have brand new wood flooring, and I love the fact it has the rubber feet on it, so I can still roll it across my wood without scratching anything. It has a bare floor setting (I use in my kitchen and bathrooms where I have vinyl tile) and carpet setting which engages the brush. Its very simple to detach the hose and it also gets good suction. There is an add on that came with it also that allows you to use the hose and get underneath your oven or any other appliance that has a small gap between it and the floor. The canister has 2 tabs that easily detach which allows you then to pull out the canister and dump out your dirt. The filter is right below the canister and can easily be washed in the sink and put back in without any troubles. This unit performs like a high end vacuum. It may not be quite as wide as some other vacuums in which you will have to go over more times, but I really don't mind. The power cord also isn't quite as long as some, but its not really that big of a deal to me either. I hope it has good longevity, but I have somewhat of comfort knowing it has a 5 year warranty on it. I would recommend this to anyone who has a condo or townhome, and wants bang for their buck, or on a budget.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic purchase GREAT vacuum

    Posted
    TomW
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had been kicking around the idea of upgrading our 10 year old Hoover vacuum for a while. Had been keeping my eye on this one waiting for a decent price. I'm sad that I waited. This thing is absolutely amazing. We had just had the kids vacuum their room a day or so before bringing this home. When we used this new Shark.....it looked like we hadn't vacuumed the floors in months. We emptied the collection cup twice. I really have no complaints about this product. The cup is smaller than our old vacuum and maybe a pound or so heavier....but it is worth every bit of the extra weight and having to empty the collection cup a little sooner. The cord is a good length.....reaches everywhere we need it to go. It has hepa filtration that is a must for anyone that deals with respiratory allergies. The carpets looked much better after using this.....like many other reviews say. I had read reviews that said it was heavy.....not really in my opinion. It's comparable to many vacuums of this size. My 8 yr old daughter used it the first day without issue. I had read reviews of it being difficult to push.....probably because the thing literally sucks itself to your carpet. There is an adjustable place on the neck of the vacuum that will release some of the suction to ease with pushing.....but also seems that it may reduce its effectiveness in cleaning your floors (in my opinion anyway....if you lose suction that's when you leave stuff behind). Overall....an absolutely fantastic purchase. I would 100% recommend this to anyone. It's a tad pricey if you're a frugal person.....but i feel that it was completely worth the few extra bucks. Make the jump....you won't regret it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Vacuum For My Whole Home

    Posted
    Lauren
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm a young adult and have never purchased a vacuum cleaner before. I read several reviews and product specs before purchasing this model. My grandma has the Rocket and swears by it. I considered it, but after looking over the different multi tools and the "Lift Away," as well as the cheaper price, I went with this one. I love it! It's light weight (14 lbs I believe, I can lift with one arm easily) and a little smaller than regular vacuums. It all snaps together and has red tabs where you can separate the pieces, if necessary. It has awesome suction power, just as advertised. It also has a 5 year warranty, so as long as you treat it well, you can replace it or order parts (part numbers conveniently listed at the end of the manual, with pictures) for it. I have high pile carpet and hardwood floors and it works great on both. I tested the dust tool and crevice tool as well, and they both work great. You can adjust the suction on the neck near the handle which helps with these tools and high pile carpet. I kind of wish the crevice tool was a little longer, but there is a separate, longer tool for under appliances that will probably work for what I need it to. It's easy to lift the handheld part of the vacuum away, and to remove the handle for the tools, as well as to snap them back in place. I'm also happy that there are no bags to worry about, and that cleaning the filters is pretty easy. There is one model above this that has little head lights and a couple of different tools I believe, but I wasn't sure if it was worth the $20-40 more (I purchased this vacuum while it was on sale, so I'm not sure the exact price difference). I'm not sure if it matters, but I am using this to clean my one bedroom apartment. The cord is certainly long enough for me to use the same outlet throughout my home.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent vacuum

    Posted
    fairladyc
    • My Best Buy® MemberMember

    I vacuum every day (husband works with concrete, so every day he tracks mud, dirt, and concrete into our carpeted floors. I also have a 4 year old and 2 year old who are constantly spilling stuff or spreading stuff on the carpet: cereal, flour, seasonings, dirt from outside, and I have 2 dogs that shed a lot). I was tired of my old vacuum (that actually cost $20 less than this one) so I saw a recommendation in this one, looked it up, read reviews, bought it the next day. I LOVE THIS. It picked up more dirt and other stuff in one passing than my other one did in five passings. I am both fascinated and disgusted with how great the suction is on this vacuum. It's so easy to clean out as well, I'm a no mess/fuss person and don't like to struggle. I also like that I can detach the main part to take around with me and use the hose, it makes it easy to reach places like the top corners of the ceiling. And when I'm feeling too lazy to sweep I can also use it on my wood flooring and it picks up all the dirt and small trash that ends up on the floor. I've even used it to give a quick pass on my car and it worked great. Love this vacuum highly recommend it!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible Customer Serivce, Would Return If I Could

    Posted
    Steve2015

    I bought this product because I needed a vacuum for my new apartment and after reading reviews on it and addition to never owning a Shark previously, I figured I'd give it a try. The vacuum wasn't too cheap or too expensive and priced just about right for a reputable Shark name right? Well... After using the vacuum for just about a week, I discovered multiple issues with this vacuum. 1. The power cord is absolutely horrible. No matter how neatly you wind it up, it will always be tangled when you go to use it because the material used to coat the wiring forms to the shape when you wind it up so untangling it is a nightmare. 2. Another issue with the power cord is the location at which it is connected to the vacuum. Because it connects at the bottom, no matter how much you hold it while you vacuum, you always end up stepping on it which is really aggravating. Also, the tangled mess seems to get sucked in the vacuum which it now has torn through the cable coating. 3. Next, is the hose. The hose extends as far as you can carry your vacuum. If you extend the hose further than 3 feet, the whole vacuum tips right over. 4. In regards to the sucking power of the vacuum, yeah its not too bad and it does swivel pretty well, but I dont have three other vacuums in my apartment to compare how much dust it picks up so for comparing it to itself, the sucking power isnt too bad. 5. CUSTOMER SERVICE. Just do not even bother contacting Shark customer service. I contacted them to address these issues and they told me to return it to Best Buy or pay to have the issues fixed. The price to fix the issues is about half the cost of the vacuum. Shark has literally the worst customer service out of any other company (I bet they will respond to this review and try to act like they will help, but actions speak louder than words). Overall, I would have returned this vacuum within a week of using it, but I bought it on Black Friday and left it in the box until I moved and it was well passed the Best Buy return policy.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Powerful Vacuum for a Great Price!

    Posted
    BurlesonMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I read tons of reviews, watched videos, and scoured the internet to find my next vacuum. Of course, I wish I could have afforded a Dyson or an Oreck. But, to be honest, I needed to keep it in the $150-$200 range. We have a Berber carpet with long fibers and tends to trap dirt, so I needed good dependable suction that would stand the test of time. I was pleasantly surprised when I got my Shark vacuum home. It was very easy to assemble out of the box and the directions were more than sufficient. The first time I powered this vacuum up, I knew right away I made the right choice. I had a sense of satisfaction after that first deep vacuum. We had been without our old vacuum for about a week so the carpet needed a good cleaning! This one did the job and then some. I use it on our tile in the front and on our linoleum in the kitchen. It works wonderfully on all surfaces. It has adjustable suction in case you need to turn it down or up. I love that feature. It's also very easy to dump the canister out and do a quick rinse, dry it off, and go for more. This is a great machine and I would definitely buy again in the future. I have no complaints whatsoever.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works very well, even with dog hair

    Posted
    snakenole
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So far, I've been very happy with this product. It replaced an older Navigator that was losing suction due the dust bin flap not closely properly. I didn't think I'd notice as big a difference in the suction power as I did, and wow, it's really strong. The swivel head is great and helpful in tight spots. And it's pretty lightweight, too. My only gripes are the little clip at the top of the handle that holds the cord when you're using doesn't work very well (I've noticed that seems to be the case on most vacuums. Odd that engineers can't figure out such a simple thing) and the fact that in the dust container there is a center tube. The tolerance between the tube and the outer wall of the container is very tight in some spots, So if you have a dog, like I do, it clogs up on those areas very quickly. Not a huge deal but it's nice to see it "swirling around" the container as that way I know it's doing it's job and that there isn't a clog somewhere else. It sort of let's you know everything is working properly. Not sure why they didn't catch this or figure it out, it seems like a fairly big oversight. But overall, I would definitely recommend this vacuum.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I Love It

    Posted
    Cheryl
    • My Best Buy® Elite MemberElite Member

    It has every tool you need to clean your home. All the tools work amazingly. I was super impressed. The dusting tool pulls up all dust and you don’t have to use any Windex or paper towels to achieve a fabulous result. My glass tv stand is really clean now from top to bottom. The tool to get under things is super awesome, I used it to clean under my tv stand. Before I was able to see all the dirt and debre because my tv stand is glass. It was always disgusting to look at, but this tool took care of this problem with ease. I can even get behind the tv stand to get all the pet hair and dust that’s been accumulating behind there. The handle detaches at two locations one for shorter jobs and one for longer reaching jobs. I used the lift away for the stairs, this is another place that pet hair gets stuck. The cord was plenty long to reach the top of the stairs with a lot of extra. This machines suction is great. It sucked up all pet hair and dirt. As soon as I attached the coach tool it started spinning and sucking and it did a great job as well. So over all this is an awesome Vacuum, reasonably priced, with everything you need to get your home spotless. I purchased the extended 4 year warranty with Bestbuy which means if anything happens to it with in the four years then they replace it for free. That is why I like to buy from BestBuy, they are Awesome ;)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best vacuum ever!!

    Posted
    LisaRy
    • My Best Buy® MemberMember

    I could not be more pleased with this vacuum. We have a 2 bedroom apartment and have only lived here a few months, so I didn’t think there would be much dust when I vacuumed, but the Shark really gets everything from deep down in your carpet! The canister was nearly full after I vacuumed the apartment. It’s relatively light and easy to maneuver. The head swivels to reach every crevice, and you can adjust the suction by twisting the gage at the top- which is a nice additional feature. The assembly was very easy- every part is labeled which makes it fool proof. Took me less than 5 minutes to assemble it. I have yet to try this vacuum as a detachment, but so far I am VERY impressed. The suction on this vacuum is incredible! PS: there are SO many Shark options to choose from; we landed on this model because of the extra attachments- there is a long flat attachment that you can even get under your fridge with. There is an attachment for upholstery/pet hair, etc. I noticed it is larger lengthwise than the attachments on the other models, which will cover more area to clean with. And also that the canister detaches, so it’s easy to vacuum small spaces like stairs or your couch. The representative at Best Buy said this model has been the number one seller among all of the Shark models. And now I can see why. It’s fantastic. Get one! It’s worth every penny!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    NV360 Lift-Away Deluxe Review

    Posted
    Techie
    • My Best Buy® MemberMember

    Previously owned two Hoover vacuums prior to this purchase. I have had this vacuum for a little over a month now and enjoy the fact that it is very lightweight and has excellent suction power. I had briefly reviewed the manual but needed to look at it again to see how to separate the bottom portion so the canister could be carried. Pros: **Extremely lightweight **Easy to separate the modules for steps/stairs and hard-to-reach spots for portable cleaning **Fantastic suction power. It literally glides along without much effort. **Prefilter foam very easy to clean **Well-designed motorized floor-brush nozzle. Sturdy design and again great suction power Cons: ** Smaller attachments are too short. The smaller attachment for brush and crevice tool are too short. Either they are too short or the hose is too short. I like these tools better than the elongated tool. Elongated tool does not have very good suction power. ** Unit falls over frequently. When using the lift-away portion, the unit keeps falling over because the cord is too short. Even with the disadvantages, I would recommend this vacuum due the fantastic suction power and lightweight factor.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    It's a SHARK ATTACK on fur and dirt!

    Posted
    gymnasticbud
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'm going to be honest. I saw this vacuum before and thought it was cheap looking, and thought it wouldn't last. I didn't want to pay $159.99 for this. The Best Buy representative I was talking to said he had one of these and he's had it for about a year now. I took him at his word and made the purchase. I got it home and started assembling it. It took about 10-15mins. I wanted to give it the test against my lab's fur that gets on everything. My previous vacuum was a Hoover that the fur killed. The amount of noise was almost none, and it was working incredibly. I was truly astonished that it was making short work of all that fur. I really like the handle, the extension wand, tools, and especially the power switch that lets you decide between using just air suction without the brush engaged, and using the brush. The fact that I can lift the canister away is also another great feature. It's literally a matter of seconds and you can clean almost anything, and keep going on your way until you are done. I have been looking for a vacuum for such a long time, and I am so happy with this Shark. I've got a Shark! I owe Shark an apology. I'm sorry for ever doubting the capabilities or construction of your vacuum. You have made me a believer! Well worth what I paid!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Pleased

    Posted
    TomR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've been pleased with every SHARK product I've ever owned. The Shark NV360 is a great lift-away bagless vacuum for the price. I particularly like the fact that the filter is washable, and there is no HEPA filter to replace. Most people have commented on how great the suction is. Like others, I was amazed at how much extra dirt this vacuum pulled out of the carpet. I like the way it "steers". The majority of the vacuum is made of plastic material, but it seems durable. Unlike some models, it does not have headlights. It does a very good job of picking up dog hair on my carpet. The only feature I don't particularly like is the air-powered hand brush. It works, but it slows down a lot when you're vacuuming dense carpet. I also have a Shark Rocket HV292 hand vacuum that has a powered brush, and I prefer it for stairs and furniture. If you're considering a new vacuum, first decide if you want an upright or canister. Then decide if you want a lift away. You should buy a model that has all the features you will need.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing vacuum

    Posted
    Sp0t
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I rarely write reviews but this vacuum deserves praise. I had a Dyson for years so the bar was high. I couldn't afford another Dyson this year so had settled on either a Hoover or Bissell. The store attendant tried to convince me to go Dyson. When he accepted I wouldn't go there he pushed the Shark. I wasn't really interested as I had had a Shark hand held which I despised but the kid said his grandmother had this Shark model for 4 years and loved it. Not sure I believed him but it wasn't much more than the Hoover I had investigated. So glad I took the leap of faith. I would say its suction and cleaning of my immense amount of dog hair is on par (possibly better?) than the Dyson - at about half the cost. I haven't had a chance to try all the attachments but it came with several more than the Dyson which is exciting. The one criticism I have is the collection cup doesn't empty as cleanly as the Dyson's - hardly a big deal but the way it's designed you sometimes debris gets lodged between the wall of the container and an inner piece of plastic. I simply take a pencil and push it free.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Vaccuum!!

    Posted
    linda
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the best vaccuum I have ever purchased!! I have spent big money on expensive vaccuums because when it comes to pulling dirt out of the carpets I wanted good suction and long lasting quality. I had been disappointed in 3 of the last "quality" vaccuums I bought. The Shark has great suction, is easy to use, and I love the lift away feature. I think if I were to buy again I might spend the little extra and buy the next size up with a bit bigger dirt container, but it really hasn't been a negative either -- I just have to dump it a bit more often due to having pets. You do have to regularly keep hair etc off the rotating bar, but I haven't minded that. I can't speak for customer service or warranty issues as I have only had it about 2 months, but I guess that is actually a good thing.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love the Vacuum Hate the store

    Posted
    ken8
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Me and my girl friend went looking for a new vacuum and of course Best Buy was my first choice. We went in and started Just looking. I dont know much about this type of product so that is why I brought her. We was in the store for about 1 hour and had alot of questions but no one even bothered to ask if we needed any assistance. Thank god i brought my cell so i could google the reviews. We chose one and bought the shark because of excellent reviews. Took it home and setup was really easy. Went online to see if we could buy replacement filter local and found that it was 46 dollars cheaper on bestbuy online. So the next day went back to have it priced matched and Customer Service said i could not because i needed an email code, i told them there was no code sent to me it was on their website. To make a long story short I had to return the Brand new never opened Shark and buy it online and pickup in the same store. This was very disappointing and will not return to that store again. I will so my shopping for any item from bestbuy online and just have it shipped. Product A+, Price great, service terrible.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible Experience at Best Buy with Shark

    Posted
    MyOpinionMatters

    Read reviews and thought this unit would be perfect. Chose Best Buy because I wanted to support a bricks and mortar chain and the prices were similar. After 10 uses the motor seized. Brought it to back to Best Buy to resolve the situation. SURPRISINGLY, they DID NOT help. Said they would only cover for 15 days. REALLY? I can't believe the customer service can be this bad. I thought this was supposed to be the difference with doing business with a real human rather than online. Gave me the number for Shark. Gee thanks. I called Shark and they said I need to box it up and ship it...and pay for shipping both ways!! So now I have to find a box that will fit it and pay ~$60 for shipping. I guess I'll be forced to take it to a local repair shop instead. REALLY disappointing experience at BEST BUY and SHARK.

    No, I would not recommend this to a friend