Customer Ratings & Reviews

my carpets are cleaner than ever before with this vaccum!

Very easy to assemble and it picks up dog hair very well! So far so good!

Easy to use and comfortable. Easy to use and comfortable

BTW, this is my first Shark, so I won't be comparing it to other Sharks, even though it's a new model (NV360, blue, no "k"). We have a Hoover Windtunnel T-series "PAWS" now 3 years old. I have looked at other vacuums including Dyson and Hoovers with features like this Shark. Cleaning with the floor head: Basic operation is job 1. I am impressed. While the cleaning width is 11" rather than 12" or 13", the ability to swivel the head and the on/off motor drive for the beater brush, gave it superior cleaning and especially edge cleaning. The lighter weight makes it seem easier, even though there will be a few more strokes in open areas due to the slightly narrower head. Note that the cleaning head floats over the carpet or surface, so there is no adjustment for carpet thickness. It handled our carpet well, and the bare floors much better than the previous vacuum. There was one floor mat that sealed to the vacuum resulting in difficult movement. There is a partial suction release ring on the handle that is supposed to help with this by providing another path for some air. The motor drive also helps by moving the head over the carpet in a forward motion. There is a green indicator when the brush motor is turned on, and it turns red if the brush is not turning. To go from upright to vacuuming position, you place one foot on the floor head and lean back the handle. There is a noticeable release as it clicks out of the upright position. I am now sold on the benefits of a swivel connector, which means that you can easily steer the floor head by angling the handle as you push or pull. This makes the vacuum feel much easier to control and less tiring to run. Cleaning the vacuum: This is a hepa-filtered vacuum, which unlike old school models, runs the air through most of the filters before the vacuum motor, with only the hepa filter placed after the motor. My lady found the canister easy to empty and clean and very securely mounted, ensuring there is no leakage of air in the vacuum path. All the filters can be rinsed with water, prolonging their life. The instructions call for regular emptying of the removable canister, rinsing and drying the foam and fiber filters every 3 months, and rinsing and drying the hepa filter every 2 years. This is a less frequent interval than the hoover windtunnel. Construction was solid and impressive. As a geek, I loved the modular construction with secure, easy to fasten connections and clearly marked levers to fasten and unfasten. There is no cord rewind, which is good from my point of view, as this is a wear item over the years. Our prior vacuum now will not reliably stay out. I think most people have the opposite problem of tangling and jams, but we are very careful with our cords. There is also no light on the floor. I usually vacuum with the lights on anyway. Weight: This is a lighter vacuum, even fully assembled, much less in the optional configurations for hand use, due to the lighter floor head in part, but the air flow through the vacuum is very strong. I like it. Assembly and options: I have never assembled a vacuum without any tools at all. I actually didn't even have to cut the box open. The pieces are modular, with the floor head securely clicking into the canister with a clearly marked red lever, the handle serving as an extension hose, with clear red levers that securely click, so you can actually remove the floor head and the handle and use the canister as a lightweight (just as powerful) corded vacuum that you can carry, place on the stairs or a ladder, etc. You can also fully disconnect the floor head when you are using the handheld attachments with the vacuum in vertical standing position so no suction is lost. This is part of the design. Attachments are not show in the picture, but they include a 6" "pet brush" that has a swivel in the hose and a suction-powered (not motor driven) beater brush. I think it is much better than the Hoover pet brush we also have. The front and back sides have inserts like those used to remove lint from clothes and this could also be used as an effective lint remover as well as curtain and upholstery cleaner. On softer fabrics, you may need to use the optional air intake ring on the handle to lower suction. It worked great at full suction on the carpeted stairs with the canister detached from the floor head for easy lifting. My lady didn't even set it down, just carrying it as she progressed up the stairs. Other attachments include the pointed nozzle and the small nozzle with brushes around it, as well as one that is new to me--a long, almost flat extendable tube that allows you to vacuum under couches, stoves, refrigerators, and the like, as well as along walls behind furniture without moving the furniture. This does not store on the vacuum itself, nor does the pet brush head. I have attached pictures since these are not in the item photo (currently). Summary: On sale or off, the price for this vacuum was roughly 50% more than the "hundred dollar models" that will still do the job. Given the number of hours spent vacuuming and our need to replace one of those after three years of careful usage, I am feeling very five-stars about this vacuum, and I understand now why Shark has such positive reviews. I could also note that the BB sales person uses this one to clean the store every night, and that there was a sign posted by the store use Shark (last years model) not to use the dysons from the display stock because they had broken. That is not my story to tell....

Love this vacumm but be careful I accidentally dropped the canister after vacuuming and latch broke but I got it replaced by company . And order extra filters . It’s a good vacuum teens use it for there room as I got a Dyson for the rest of house . We love them both only brand we will buy

I like this vacuum a lot, but I was disappointed that the under appliance wand was not included because when I scrolled thru the pictures of the vacuum on the website there are two pictures that include the under appliance wand, so I was under the impression it would come with it.

Great value! I am pleased with it's performance...

I had a very good experience shopoing with best buy very good prices thank you beat buy

Good vacuum, but I'm very disappointed I need it for pet hair and doesn't have the brush roller and the other angled attachment showing on the pictures,probably I'm going to return it.

Purchased at the end of Feb this year and now the floor piece does not release and allow the vaccum to lean back. Therefore, I can’t use the upright part of the vacuum, only the detachable hoses. I contacted Shark support for them to tell me the bottom piece is not covered under warranty. I would have to pay to replace it. I’ve probably used this vacuum a total of 4 times.

It's beautiful service and my shark vacuum is great

Amazing product!! So happy with my new buy! My family will also be happy as we all breathe better.

I have this vacume since 2017 and this is my favorite vacume .

I love shark vacums. They do an excellent job of sucking everything up especially since I have allergies. My mom had one that lasted her years and that’s what made me get my own. Im only upset that not even 2 years after having mines the hard plastic of the handle broke. It literally fell apart like old worn out plastic. One small piece came off at first and than after trying to see if I could still reattach it it crumbled into several pieces. I’ve never seen anything break apart like that. While there is a 5 year warranty the handle is considered wearable. This was so disappointing. I had to pay a total of $41 with shipping for a new one.

Initially I really liked this vacuum. Until I realized there's no way to clean corners. It doesn't have attachments, doesn't sell attachments, and after market attachments don't work. I can not believe they sold this saying 'lift away' capacity. Sure it 'lifts away' and has no ability to be used that way. That's as much as you get to clean corners. I will never buy Shark again.

For 100 dollars it does what you expect a vacuum to do. I cant complain i love vacuuming!

Nice vacuum, doing its job good, five star from me

I recently purchased the Shark Navigator Lift-Away Deluxe Upright from Best Buy, and it’s been a total game-changer for my home! First off, I got an amazing deal, which made this purchase even more satisfying. The suction power is incredible—it picks up dirt, pet hair, and debris effortlessly, even from thick carpets. The lift-away feature is so convenient for cleaning furniture, and those hard-to-reach spots. It’s lightweight yet sturdy, making it easy to maneuver around the house especially for my young sons. I also love how simple it is to empty the dust cup, and the filters are easy to clean. Plus, it works great on both carpets and hardwood floors without losing efficiency. If you’re looking for a powerful, versatile vacuum that doesn’t break the bank, the Shark Navigator is the way to go. I’m beyond thrilled with this purchase and highly recommend it to anyone in the market for a reliable vacuum!

I’ve been using the Shark Navigator Lift‑Away Deluxe NV360 for a few months now, and honestly—it’s one of the best investments I’ve made for keeping the house in check. If you’re thinking of getting a reliable, powerful vacuum without spending a fortune, this is a very solid choice. Here’s what I love about it: What I Really Like 1. Awesome suction and real cleaning power From day one I noticed how much dirt and pet hair this thing pulls up—especially from carpets. I have a medium‑pile rug and two cats, and the Shark doesn’t just skim the top; it digs in. One pass usually does a job that other vacuums needed two for. Best Buy +2 Best Buy +2 2. The Lift‑Away feature is a game changer Being able to detach the canister and hose makes cleaning stairs, couches, and tight spots so much easier. I don’t dread vacuuming under furniture anymore. Best Buy +2 Reddit +2 3. Anti‑allergen filter and sealed system My allergies are real, and this vacuum helps. The HEPA filter and the sealed system do a good job of keeping dust/dander from escaping back into the air. I’ve noticed fewer sneezes when I’m cleaning. Influenster +2 People.com +2 4. Good attachments and usability It comes with useful tools—crevice tool, upholstery tool, etc.—so I can clean more than just floors. And emptying the dust cup is quick; plus, Sharks tend to make parts fairly accessible for cleaning. Best Buy +2 Influenster +2 5. Value for money For the price I paid, I feel like I got way more than I expected. There are higher‑priced vacuums out there, but this one holds its own. Especially with deals—when it’s on sale, it feels like a no‑brainer. People.com +2 People.com +2 What’s Not Perfect (But Totally Forgivable) No product is perfect, so here are a few things I wish were just a little better: The cord could be longer. In large rooms I find myself plugging in, unplugging, and moving around a bit more than I’d like. Best Buy +1 On very plush or shag rugs, it takes more effort to push, and sometimes the brush roll gets tangled with hair. A minor annoyance, but something to be aware of. vacuum-cleaner-advisor.com +1 When fully assembled and loaded, it’s a bit heavier. Moving it around stairs or lifting the Lift‑Away pod sometimes feels like more work than ideal. But again, that’s balanced by how well it cleans. Influenster +1 Overall If you ask me: this vacuum really delivers. It handles daily messes, pet hair, and allergens like a champ. The Lift‑Away flexibility makes a difference, and the price vs performance ratio is excellent. It’s not perfect, but the pros heavily outweigh the cons for my use case. Would I recommend it? Yes, without hesitation—especially if you have pets, allergy concerns, or need something versatile for different surfaces. If I had to do it all over, I’d pick it again.

This vacuum is a pretty basic. It doesn’t have a headlight and overall just pretty junky