Customer Ratings & Reviews

It’s very easy to use, and very effective for maintaining your home clean

Works great easy to use and set up and does a great job worth the $ and recommend

Exactly what I expected! And the schedule feature is a nice touch! So easy to clean and reset for the next day.

my favorite robot! didn't think i would like the combo but i love it!!

It cleans well but the navigation software andvthe app are not the best

the best purchase ever!! you will not be disappointed

We do recommend this robot. Occasionally, a room is skipped but overall much easier than doing it ourselves.

WORKS WONDERS! EASY TO SET UP AND DOES THE JOB PRETTY GOOD

This is great! My dog doesn’t like it, but I do. Get one!

Works great , easy process of setup , good value..

This is a Great Addition to our home! We love it. We have two dogs and it works perfect.

Does not live up to the shark brand. App features are limited and has trouble with carpets and thresholds

Got it for my husband for Christmas, but gave it to him early. We’re still trying to figure it out but some areas it does not clean well and but it does make our life easier.

Wifi connection always problem. Moving speed very slow

As the owner of two long hair and two short hair cats, you I can’t really clean my floors often enough. I was very excited to see how they’ve taken what was already a great vacuum and use heat to clean and dry the mop pad to make it even better. --==Cleaning==-- Shark uses LiDAR and camera system to build a map of your home, navigate each room, and detect dirt and obstacles. It has different sensors for detecting floor type and extra dirty areas. I like how it drops the mop pad off to hit the carpets and area rugs and picks it back up to vacuum and mop the hardwood floors. Like mentioned, I can end up with pet hair and it sometimes can make its way to the corners and walls where some vacuums might struggle to clean. The dry edge detect which blasts air down in the area to push debris out where it can be picked up is a feature that works really well with the pet dander. Once the vacuum run is done, it makes its way back to the base, dumps the debris it found, and picks up the mop pad. The mopping is probably my favorite part of having a robot vacuum and I love the added features that come with the ThermaCharged model. The base has both a clean and dirty tank. The clean tank fills the Shark robot that pre-wets the mop pad and goes to work. It oscillates as it mops giving a gentle scrub as it traverses the home. I find that it does an excellent job of staying on top of keeping the floors clean. It did well detecting an area where my cat had vomited, making extra passes in the area to clean it up well. The floors do get wet but it’s not excessive and dries within 15-20 minutes. It does a great job at obstacle avoidance and can prevent itself from getting stuck by raising itself up to get over area rugs or hardwood to carpet trim that may be difficult for other robot cleaners. It will also raise itself up on area rugs to prevent from getting them wet. I also like the obstacle avoidance. It does a great job of moving around items that have a bit of height to them. It did struggle a bit with longer “snake” like toys we use to play with the cats. I recommend using the app to schedule a time to clean the floors for when you’re home and do a quick sweep of the area to pick up any low profile items you don’t want swept up. Aside from being able to target certain rooms for cleaning, you can also spot clean, if you have an area within a room that needs attention, you can send the vacuum there for a quick cleanup. Once done it goes back to the base for some heated cleaning. The base uses hot water and a brush system to clean the mopping pad. Previous models did not have a heated feature, so while it would still get clean, it didn’t kill odor generating bacteria the same way soap and hot water together does. Because of this, you’re mop pad isn’t spreading bacteria from the mop pad when it cleans the floors. The heated dry too is nice because it takes less time to dry the mop pad so you don’t have the fan running quite as long. After about a week of owning and using daily, I picked up the robot and sniffed to see if there was odor, and could only smell the scent of the cleaning solution. --==Setup and Maintenance==-- Setup wasn’t too difficult. I recommend taking a few minutes to make sure you remove all necessary tape that is used for shipping. Read all labels and watch the setup video you can access by scanning the QR code on the paper located inside the box. Shark has a few videos loaded up that has a bunch of helpful information, including maintenance and cleaning. Using the app to setup, it will walk you through exactly what you need to do to get it going on the wi-fi. Once on wi-fi, you’ll do a map run, identify rooms with carpet and area rugs, and make map edits. The clean and dirty water reservoirs easily come out of the base for cleaning. The dust bin pulls out and can be emptied in the trash can, no need to keep dust bags. A lot of the sensors can be cleaned and wiped off with a clean cloth. The brush rollers are held in place by cover that comes off easily without tools, as well as the brush. I use a paper towel to wipe away any dust or debris where the dirt is pulled in. Sometimes this area gets build up as the dirt and water can combine and start to layer on the surface. Cleaning it takes all of about 15 minutes as you’re just staying on top of keeping sensors clear and the rest free of build up. The app allows you to setup schedules, customize the map, and only clean specific rooms or spots in rooms. You can also look at a report of the last clean to see what areas were cleaned and when neverstuck activated so you can adjust or pick up obstacles. --==Other Thoughts==-- I’m happy with navigation and obstacle avoidance, however, on a few occasions I’ve had it to bump my feet or the rotating brush hitting my foot. I’m not sure if this is avoidable as I move through my home, but it has never hurt me, and I just nudge the bump sensor in the front to “shoo” it away. I have a light weight area rug in both my living room and a few in my kitchen that it likes to push up or push around as it goes. The vacuum does fine with the heavier rugs, but does struggle a bit with pushing the others around or up, so something to be aware of. The app isn’t bad but I think they have room for improvement. It just feels a bit dated and could use an artistic touch. It has improved over time and I believe because a lot is dependent on communication back from the vacuum, it’s gotten speedier and more responsive as the vacuums have gotten more advance. One thing I wish they would add is the ability to detect carpets without having to basically reset the whole map. People update their homes and rearrange furniture; I’d love to remap a room rather than the whole house. You can also use the app to setup smart home features such as Alexa or Google. I would love to see a HomeKit option as I prefer to keep my smart home devices in one place. However, it’s neat that you can be completely hands-free using commands to start cleaning jobs. --==Final Thoughts==-- It’s so easy with hardwood floors to see when your floors are dirty. It’s even worse to walk through barefoot and feel when your floors are dirty. I can walk through my home knowing my floors are clean. Only needing to clean and maintain the vacuum once a month is convenient, and honestly, I end up with cleaner floors because I’m more willing to use it. I think heat cleaning the mop pad should be a new standard as it prevents bacteria growth and odors. There’s still a longer term review to see how the Shark holds up and if every 30 days continues to be the correct interval for maintenance, but for now, I’m impressed.

I’ve been quite frustrated with my previous robo vacs from another big name and had to try something different. Let’s see if the Shark PowerDetect ThermaCharged Robot Vacuum lives up to my standards. Packaging was sufficient with no damage, unboxing and setup with the phone app was quite quick and easy. One note on the setup is the Shark Clean app directions were wrong on setting up the Wifi, you need to look at the quick start card included with vac for the wifi connection directions. (This could be fixed in the software/app by the time you read this). The vac was shipped with 40% charge, and based on the app, needs 50% to do its first explore run, so expect to wait a bit after powering it up. I wish the power cord was a little longer, I had to use a short extension cord to locate the base where my previous one was. After I finished the setup, I tried to register the Shark PowerDetect through the app and kept getting a “Something went wrong. Please try again” error. When the unit finally hit 50% charge and I sent it out on the exploring run, I immediately got a “dirt sensors need cleaning” error in the app. It continued and this error has not shown up again and everything seems normal. The mapping run went quick, only took 10-15 minutes Setting up the map in the app for zones, rooms, etc went ok, but not perfect. My first time through the setup and edit took about 20-30 minutes, I saved the map and when I went back in the app map, none of my edits were saved and I had to start over. The second time went a little quicker and saved properly. When creating a no-go zone, there is a limit for how small of a no-go zone you can create. I am unable to create a zone small enough for a standard couch or other small spots I don’t want it cleaning or trying to clean. Having that all done, I was finally able to schedule the cleaning and let it clean the house. I ran the first one while I was home so I could monitor it and make sure everything went ok. The navigation seems to work well overall and it doesn’t waste time trying to figure out where it is or needs to go. The carpet detection also works well lifting the mop at proper times when needed, but the obstacle detection wasn’t perfect, it ran right over some extension cords we had temporarily laying on the floor. It didn’t get tangled up with them either, it just ran right over them. Overall noise level while running seems quieter than other robo vacs I’ve had. When the Shark parks at the NeverTouch base after a job, the self empty is quite a bit quieter than others I’ve had, but runs a little bit longer. The mop cleaning and drying process is also pretty quiet. After running a daily cleaning schedule for a week or so I can add the following comments. The Shark Power detect does seem to find a good amount of ‘debris’ in our house, even though we keep the house pretty clean with no pets or kids. I was most impressed by the amount of dirt the mop seems to find, the waste water tank was pretty dirty. Shark did include a bottle of cleaning solution concentrate for the first clean tank fill. After the first week or 2 I already received an alert on the app that the clean water tank was empty. If you're mopping every day you might have to refill every couple weeks. I’m ok with that because I think the reciprocating mop on the Shark is actually cleaning up layers of dirt the previous mop dragging vac left. In the first couple weeks I’ve only had 1 instance of the Shark not making it back to the base, it got hung up on the edge of a rug thinking it was stuck on a cliff. Otherwise it’s been cleaning while we are at work, and making it back to it’s base with no help from us. Even though the mapping is accurate, on the daily scheduled runs it likes to skip 2 rooms even though I’ve verified doors were open and nothing was blocking it from going into the rooms. If I schedule a cleaning on just those 2 rooms, it has no problem going there to clean. After a cleaning run you will get a notice in the app that shows you areas that were cleaned. I see no way of looking at a history of cleans, it only shows the last clean. Bottom line in my opinion, this Shark PowerDetect ThermaCharged Robot Vacuum is not perfect, I have not had any robo vacs that were. It does however, do a very good job cleaning with minimal fuss from you. Most of the quirks I’ve found seem to be software related so hopefully Shark is listening and can do updates.This Shark comes in at a great price point for the value you get and how well it works doing it’s most important job, cleaning. Hopefully it holds up long term as most Shark products do.

I am coming off a Roomba with a Braava Jet robot to this SharkClean one, and the difference is night and day. I am extremely happy with this product. Unboxing is a bit weird since there is no manual to speak of (which is becoming a trend nowadays). But a few basic instructions on 1 piece of paper and a QR code for an app. You setup the ramp on the base station, attach the included side brush (you get an extra for later) onto the robot, and manually slide it backed up into the base station to charge and wake up. There are instructions on the paper to fill up the water reservoir and install the deoderizer.. The app's setup UI is not totally intuitive. Especially, when you have to name your robot, there is no save or next button just a close button. And once you click that it takes you to the main home page, but in a way that makes it feel like the setup wizard wasn't done yet and you somehow missed some setup steps. Well in this belief I spent dozens of mins trying to remove the robot from my account and reset it so I could reinitiate the setup (easier said than done). Well on the 2nd go round with the exact same behaviour I realized, nope that's just where the setup wizard ends. On the home page it seems like you can start using the robot now, but somehow the page changes (after some unknown time), to prompt you to send the robot on a mapping run. Which I promptly did, by making all the rooms as accessible as possible. This is where I started realizing how far ahead this is compared to my previous Roomba. This does NOT go and navigate every square inch of every single room. This thing is basically using it cameras and sensors to just "look" at each room's sides and edges so maybe has to traverse 20-25% of the area - look around and knows the map. Mind... Blown... Once the mapping run is done, it also already knows where the carpetted areas are, even if a room is partially carpetted, it knows the exact area (which is useful when you send it on a mopping run). Once the map is created, you can go in and name all the rooms, split rooms or merge them as you see fit. Now that the setup is done, you can set the schedule. For individual days of the week you can set multiple times for the robot to go on a vacuum run or mop run for specific rooms, or whole house vacuum + mop. You can also setup do not disturb timings, so that if a run goes on for long and the DND time starts, the robot comes back to the docking station. You can setup some other behaviour in the app like - resume after recharging if the battery becomes low during a run, set the power level of the vacuum suction, set the amount of water mopping uses. Now lets come to the actual cleaning - I can't find a fault with it. Vacuum runs are thorough and mopping method is better than I have seen in any of my previous two - Braava(Roomba) or Deebot. It might just be that this is the latest model, but boy is this good. It automatically attaches or leaves the mopping attachment in the base station depending on the run its on. (wow). For mopping it moves the mop left and right on the floor for actual cleaning motion. If it has to traverse a carpetted area to go to a non-carpeted area, it even lifts up its rear end to not wet the carpet (mind blown again!!!). Once the run is complete, it automatically comes back to the base and start cleaning the mopping pad automatically, drains the dirty water from the mopping + the pad cleaning into the grey water reservoir and then starts drying the pad automatically. On vacuuming runs I have personally witnessed its "dirty area found" mode, where it realizes that a particular area is extra dirty and so auto increases its suction power and goes over that area more thoroughly. You can manually initiate spot cleaning as well for a particular area and not the whole room if you want to. What more can I say, its a definite yes for me. Sure the setup wizard could be more intuitive, and the roller brush perhaps makes a bit more sound than I would have liked. But it does everything so so well.

I've used robot vacuums for nearly 10 years now and they've constantly evolved but have kind of hit their limit in what they can do as a vacuum. They'll clean 80-90% of loose bits on your floors but won't touch anything heavier and may also miss some corners. Then about 5 years ago, robot vac makers started trying to tackle heavier stains and messes with the built-in mop function and the results have been mixed. Without heat or a battery-draining active brush and mop roller along with water, those messes just weren't going to come out. I've tried 2 of these wet vac mop robots and they've been pretty bad, so I was excited to see Ninja was making a new unit since Ninja tends to get this kind of thing right. While this unit is better than the previous units I tried and returned, it still isn't perfect. What it does do well is: 1. Easy maintenance and "NeverTouch" functionality where it self-empties the dust bin and also cleans the mop head, and refills the water tank. I personally still recommend emptying the dirty water after each use otherwise it can get pretty gross. The use of hot water and hot air does a great job of cleaning and sanitizing the mop head. 2. Does a great job of cleaning on both carpets and hardwoods. Also does a good job of moving up and down thresholds and lifting the dirty mop pad on carpets. 3. Long runtime which can let you do your entire home with minimal charging interruptions. Also relatively quiet compared to other units I own, so you can use this while you sleep with minimal interruption. As mentioned, this isn't something that is going to handle big messes or caked on messes. You'll still need to put some elbow grease into deep cleaning, but using this Ninja regularly will make it a lot easier between deep cleans. Price is steep but has been on heavy sale during the holidays. Maybe this is just the actual price at roughly half of MSRP? With so much competition in this space it makes sense. The base station is kind of bulky especially with the empty bins and water reservoir, so that is something to keep in mind. Overall I think this unit looks and works great, the best robot mop vac I've ever used. That said, I don't think these things are the future. I think we'll get a little robot that looks like a small dog sooner than later that will handle all of this cleaning, and do it better. Maybe in the next 5-10 years as AI and robotics evolve? I would pay a LOT for something that would do all that cleaning well, until then I expect Ninja to keep improving on their robot mop vac systems.

It seems like there's a new robot vacuum/mop wonder-machine released every day, each one promising truly hands-free cleaning and offering a bevy of features to justify what is often a pretty high price. No stranger to vacuums robotic and otherwise, Shark's latest high-end entry promises to clean your floors and then clean itself with minimal intervention on your part. What sets the Shark PowerDetect ThermaCharged apart from previous "NeverTouch" models is the heated mop pad washing and hot air drying after each mopping run, promising a cleaner, germ-free experience. Having had a robot vacuum that neither washed nor dried its mop pad after use I can attest to the strong odor that doesn't take long to appear, to say nothing of the same dirty mop pad being used again and again. The Shark PowerDetect ThermaCharged arrived in typical Shark fashion, which is to say well-packed in a box plastered with advertisements for and details on the product within. That said, everything was well-organized and free from styrofoam, though with a good amount of plastic wrap present. Physical setup was straightforward and involved little more than choosing a spot, snapping the ramp to the base unit and the side brush to the robot, filling the tank with water and the included cleaning solution and placing the robot on the base to charge. I appreciate Shark including an extra side brush, as these do wear out. Unfortunately, getting the ThermaCharged robot up and running through the Shark Clean app was more difficult than it should have been. The app was able to find and connect to the robot pretty easily, but when it came time for the initial mapping run, the vacuum wouldn't proceed, as it wasn't charged past 50 percent. This seemed to confuse the app, as it couldn't proceed with mapping, but didn't seem to have a good way to pause the setup process. If I excited the app and went back in, I could no longer connect to the machine, even though it was on the base and charging. I discovered physically removing the robot from the base and then putting it back would jumpstart the connection; I had to do this a few times until the robot decided it was charged enough to go on a mapping run. I made sure to turn on all the lights in my apartment and move everything mobile (chairs, small tables, air purifiers etc.) so the Shark could see into every corner and hopefully generate a solid map on the first try. With a LIDAR sensor on board I figured this wouldn't be too difficult. I sent the ThermaCharged on its first mission and it spent 10-15 minutes wandering my apartment and exploring the boundaries of each room, much like any robot vacuum will do. After the vacuum returned to the base I went back to the Shark Clean app to see the map it had generated. I have to say, I was a little let down. Despite the its LIDAR sensor, the Shark had trouble determining the edges of each room, seemingly confusing furniture for walls. I was especially frustrated that the ThermaCharged mapped the edge of my large sectional sofa as a wall, despite the underside being wide open and tall enough for the robot to fit under. I deleted this initial map and sent the robot on a second mapping run to see if the issue would resolve itself, but found the Shark once again decided the couch was the edge of the room. I decided to continue with setup and see how things went. The robot correctly found the edges of one or two rooms, but the rest I had to merge and/or split myself, which is a bit more tedious than in other robot apps I've experienced. Annoyingly, the Shark Clean app decided my bathroom was too small to be divided into its own room, leaving me no choice but to combine it with the hallway and call it all "bathroom." I've never had this issue with other robot vacuums. More or less satisfied with the initial room layout I continued to the next stage of setup, which involves selecting each room with carpet or rugs and sending the robot out on a second mission to map these floor types in more detail. This is not just a mapping run but a full room cleaning run, with no choice but to let the robot clean each room with a rug or carpeting until it's satisfied. Unfortunately for me, the robot ran out of charge halfway through the second room and announced it would return to its base and re-charge before continuing. With no way to pause the setup process I had to let the Shark fully recharge and then automatically finish carpet detection, which resulted in the robot waking me up in the middle of the night when it decided to finish what it started. Alas, if I have one tip for setup, it would be to let the battery fully charge before mapping! After the protracted setup process I found the Shark had accurately mapped the boundaries of the rugs everywhere I'd asked it to, and despite the map showing my couch as a wall, the robot went underneath and mapped the edges of the rug just fine. I hoped this meant the main map would update, but it has not. Nevertheless, the Shark will clean the entire living room, including under the couch, without issue. Hopeful things would improve from here, I decided to explore the Shark Clean app and connect it to both Alexa and Google Home. The app is cleanly designed and generally responsive, but very limited in function. You can trigger cleaning of your entire home or specific rooms, and choose whether the Shark vacuums or vacuums and mops. If you choose a whole-home clean you also have the option to vacuum, then mop, wherein the Shark actually detaches the mop pad, vacuums all carpets, then returns home to pick up the mop and vacuum/mop the remaining hard floors. These functions all generally work as intended. When in mopping mode the Shark will pop its behind up in the air to travel over carpets and avoid wetting them, which is as effective as it is funny to watch. The mop pad moves back and forth and extends toward edges as promised, and I've been generally pleased with its performance. I wouldn't expect it to scrub off dried-on stains but it has more than enough ability to clean up daily grime. Vacuuming performance is generally good, too, with the unique edge cleaning puff of air blowing debris out of corners and into the pickup path. I don't notice any visual or audible change in vacuuming power on carpet vs. hard floors, although Shark says the unit has automatic floor detection. There's no way in the app to adjust suction power and the only mopping control is "eco" mode that uses less water. I would recommend turning this on as the Shark by default gets the floors fairly wet. After each run the Shark returns home, empties itself and washes/dries the mop pad (if it was used). This self-cleaning process is fairly quick and quiet, especially compared to other robot vacs I've used, and the mop pad drying fan is barely noticeable when running. This is good because there's neither a way to trigger a mop cleaning cycle or prevent the base from running one, meaning you're locked into an automatic cycle after each mopping run, regardless of what time it finishes. Over the two weeks or so I've been using the ThermaCharged, I've had to rescue it once or twice from getting stuck under low-hanging furniture, and it often gets confused by running into the leg of my bed when starting a cleaning mission, but otherwise it has generally been able to go about its business with little intervention from me. Although initially successful in connecting, Shark's Google Home integration doesn't seem to work at all; based on my research this is a recent problem that many are having. Alexa integration has functioned for me, thankfully, with basically full control available. This has allowed me to set up routines for automatic cleaning when I leave the house, which is how I prefer to use robot vacuums for minimal disturbance with maximum impact. The Shark PowerDetect ThermaCharged is a bit of a mixed bag. It has very good physical cleaning abilities, including effective self cleaning and drying of its mop pad. It's been able to run unattended almost all of the time, only getting stuck to the point of needing rescue intermittently. Unfortunately, the Shark Clean app is a letdown. From the buggy setup process, to the unforgiving map creation, to the overly-simplistic controls and general lack of information, the app leaves a lot to be desired. Other robot vacuum brands have far, far better apps, and once you've used a good app it's frustrating to be stuck with this subpar app experience. I've been able to get the ThermaCharged to generally behave the way I'd like, but it feels like this is in spite of the app, and only made possible because the Alexa integration has worked for me. This machine would easily earn four stars, maybe even five, with a better app, but as it stands I have to give it three, with the caveat that most of my disappointment is in the app, not the physical cleaning ability. If Shark can improve the app experience, add more control and generally bring it to feature parity with competing brands, they'd have a much more compelling product. My advice would be to wait and see if the app improves before purchasing this machine, unless you're content with a very basic, inflexible digital experience. I'm hopeful Shark will continue improving the app but until then I would proceed with caution.

i was so unhappy with this i will never buy any shark product again. the one i got and the replacement one both broke with in just days of me opening it