Customer Ratings & Reviews

Overall it is ok. The suction can be improved. The only problem we have is the robot leaving the mark on the floor sometimes. I have to clean up after it when this happens. May be a malfunction unit but will see if it gets worse in the future or not.

All items that we have gotten from Best Buy have been great purchases,

Does everything you hope for. Great convenience for the price.

Junk. It worked good for about a month, then kept giving me errors, couldn't dock, leaked water (once to the point where I had a puddle in my basement...the dock is on the main floor). The app is slow to respond and wouldn't let me register my vacuum. I have tried restarting the vacuum, reinstalled the app, and have regularly cleaned the filters and sensors. Will definitely be filing a warranty claim.

I love our Shark Robot. It does a great job, and is easy to schedule. I wish that the Vacuum and Mop would vacuum the entire floor and then mop the entire floor. It seems like that setting only vacuums the carpet/rug and then mops the hard floors. We dont have any carpets/rugs so I would be wanting everything vacuumed and then mopped.

The set up was easy to do and getting it started was easy. Though within the first month, the machine tells me I have to clean the dirt detect sensor and there is no where to tell me how to do that. So trouble shooting that has been a pain. But overall the machine vacuums and mops well.

Absolutely love it!!!! Easy to set up to vac and mop daily.

Actually makes my life easier. I love this product. I would definitely buy again. It’s easy charge thank you Best Buy. I really highly recommend it.

Does a good job on vacuum and decent job on mopping. Cleans most of the stuff, but need to clean manually if stains are too tough. Overall great to clean minor dust and vaccum on carpet.

actually got this on a great discount! totally worth it!

Amazing vacuum and mopper. Best version of the shark robot vacuum that I've owned. They just keep getting better and better

Amazing Robot Vacuum! I bought the Shark Robot, and it has exceeded my expectations. The suction power is excellent, leaving floors spotless. It’s easy to use, has great battery life, and adapts well to different surfaces. Plus, the quality-price ratio is unbeatable. Highly recommended!

Bought this for my son and his wife for their new home and they love it easy to use easy to clean

I like that I don't have to change anything for it to go from sweeping to mopping.

Great product device to have when you have a 2 story home will help out when you work to much.

Very satisfied with my purchase. Shark vacc does an amazing job in mopping and vacuuming without smearing messes- like other robo vacs.

Amazing as a vacuum, not so much as a mop. I live in the desert, have an outdoor lifestyle, and a long hair dog breed and this thing did great as a vacuum. As a mop, not my favorite. My whole house is wood floors so it got dirty before it ever finished mopping and would start to just leave streaks instead. The mop function was more of a hassle than anything. The self filling was cool but if I ever forgot to change the pad after cleaning up the streaks it would leave then my whole house would get covered in streaks. It definitely is useful, but I think my location and lifestyle was a real stress test on it. Only other downside was all situational but it was the perfect height to get itself stuck under the door of the dishwasher often times leaving an uncleaned house. It’s great for basic maintenance but not to trust as your sole cleaning device. I replaced it with a Dyson v15 and a regular mop and feel I see better results

It can get a little loud, but it helps clean the floors pretty well. Definitely noticed less tiny messes sense getting this

The best vacuum and mop robot. I got it yesterday. Easy to install ande to set. I tried in my kitchen and vacuum and then go back to the base to get the pad and then starts mopping.

Works great. The mop part could be better but over all love it