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Customer Ratings & Reviews

$624.95
Save $275.04
Comp. Value: $899.99

Customer reviews

Rating 4.4 out of 5 stars with 140 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 140 reviews
  • Rated 5 out of 5 stars

    Shark!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark vacuum/mop works great!! Good price too! Fast shipping!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase of 2025

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with results. I do need to buy more mopping pads. Overall, super happy with product. Highly recommend for additional help around the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a med student, constantly away from home or busy studying. Its very hard for me to keep up with my own place so this robot was a life saver, it took two things off my otherwise overflowing plate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic ez setup works great would be cool if I could just pour fabulouso in the mop part

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does pretty good on tile, wood, or vinyl floors but not that great on carpet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality, worth it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good option, the price matches the quality. Floors look great everyday and have had to touch it for over a month!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum has been great!! It has stuck to the schedule we programmed and taken a big load off of us as far as floor cleaning. The cat doesnt like it, but the wife does!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Vac!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum. Love the convenience of the 30 day supply it holds. Easy to fill and empty as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing purchase the best robot vacuum ever. Efficient and the quality it's perfect

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started out fine and after a couple of uses this thing tweaks out, lifts itself like it's going over carpet and just goes around in a tiny circle. It's not able to find the home base anymore either. It just gets stuck and I have to physically put it on the base. I will lower/raise star level depending on what support does.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,
      Thank you for your feedback on the RV2820YE Shark Robot Vacuum & Mop PowerDetect NeverTouch. We’re truly sorry to hear about the issues you’re experiencing with navigation and returning to the home base. Something doesn’t seem quite right about how your unit is performing, and we’d like to make sure it’s working as it should. We will be more than happy to assist. Please call our support team at 1-800-668-9600 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET (ROBOT) so we can help.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Awesome must have!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this one that mops and sweeps it does a great job. You can do a lot with it from your phone too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, cleans well. Buy on sale.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not pay full price for it but with Black Friday got a decent discount and seems to work well. Not sure if it’ll hold up or not will update.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on my hardwood floors, tile and area rugs. It can hop over thresholds easily and detected my layout spot on. I just wish it would go under my sofa because it does fit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great robot , great brand but …

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robot is great , the only complaint i have is it mopped 2x and now rhe mop feature doesnt work?? The application is saying the robot is mopping / vaccuming at the same time which is possbile . How wver while the app says its mopping and vaccuming , physically its only vaccuming. I havent tried to trouble shoot it yet. Ill update after i either fogure it out or give it to geek squad to fix. Glad i have the coverage for all my geeky needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great i have had a eufi and a rumba then one seems to work better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark robot vacuum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great robot vacuum. Use it to run normal scheduled cycles as well as spot cleaning certain messy high traffic areas. Hard wood/ carpet works good on both. Wife is happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean Floors

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this does a great job keeping the floor s clean, the vacuum and mop function are amazing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice robo vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful cleaning, only con is continue after charging feature doesn't work without manual intervention

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Underwhelmed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had a RoboRock Vacuum which performed excellent but was slightly loud. The sound didn’t bother me but my girlfriend is sensitive to noise. We got this Shark vacuum because it was on sale and had good reviews. I also wanted a vacuum that could mop as well. This does both, and is quieter, but doesn’t clean nearly as well or have as many features. I wish we would have stuck with RoboRock.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there,

      Thank you so much for taking the time to share your feedback. We’re disappointed to hear that the Shark Robot Vacuum didn't meet your expectations, particularly regarding the vacuum’s cleaning performance and its features. We understand how disappointing it can be when a product doesn’t offer the functionality you were hoping for to support your cleaning needs. We’d love the opportunity to further assist you and explore possible solutions to ensure you have a smooth cleaning experience. Please feel free to give us a call at 1-855-427-5127 so we can assist you and restore your confidence in our brand. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind regards,
      Shark Clean.

  • Rated 4 out of 5 stars

    Shark

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. .

    I would recommend this to a friend