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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $899.99

Customer reviews

Rating 4.4 out of 5 stars with 133 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the robot vacuum's excellent vacuuming and mapping capabilities, as well as its quiet operation and effective navigation. Many appreciate the self-emptying feature and the robot's ability to avoid obstacles, while some users noted the need for more frequent water tank refills and limitations in stain removal. The ease of use and long battery life were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 133 reviews
  • Rated 4 out of 5 stars

    Awesome Helper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use and mapped out home layout perfectly! Scheduling in the app is a little off. Sometimes I just want to schedule it a single day not every day at that time. But great vacuum and mops very well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Shark vac and mop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product device to have when you have a 2 story home will help out when you work to much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Tony Shark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this vac/mop on a great deal. Had this vacuum for a little over a month, people say it's too loud... It's a vacuum. So far I have no complaints about it. When it says roller it stuck, it's usually something easy. I love it

    I would recommend this to a friend
  • Pros mentioned:
    Vacuuming

    Rated 5 out of 5 stars

    Very Happy with purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with my purchase. Shark vacc does an amazing job in mopping and vacuuming without smearing messes- like other robo vacs.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Good for basic maintenance

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    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing as a vacuum, not so much as a mop. I live in the desert, have an outdoor lifestyle, and a long hair dog breed and this thing did great as a vacuum. As a mop, not my favorite. My whole house is wood floors so it got dirty before it ever finished mopping and would start to just leave streaks instead. The mop function was more of a hassle than anything. The self filling was cool but if I ever forgot to change the pad after cleaning up the streaks it would leave then my whole house would get covered in streaks. It definitely is useful, but I think my location and lifestyle was a real stress test on it. Only other downside was all situational but it was the perfect height to get itself stuck under the door of the dishwasher often times leaving an uncleaned house. It’s great for basic maintenance but not to trust as your sole cleaning device. I replaced it with a Dyson v15 and a regular mop and feel I see better results

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Kory,

      Thank you for taking the time to share such a detailed review of the Shark Robot Vacuum & Mop. We’re glad to hear the vacuum function worked well for your home, especially with pets and an active lifestyle. At the same time, we understand your concerns with the mopping performance and the challenges around streaking and pad maintenance.

      Your insights are extremely valuable and provide helpful context for real-world usage, especially in demanding environments like yours. We’ll be sure to share your feedback with our product teams as we continue to refine and innovate our cleaning solutions.

      If you ever decide to try another Shark product or have questions about optimizing a current one, we’d be happy to assist. You can reach us at 1-800-668-9600.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. The mop part could be better but over all love it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Shark!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark vacuum/mop works great!! Good price too! Fast shipping!

    I would recommend this to a friend
  • Pros mentioned:
    Vacuuming

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best vacuum and mop robot. I got it yesterday. Easy to install ande to set. I tried in my kitchen and vacuum and then go back to the base to get the pad and then starts mopping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a med student, constantly away from home or busy studying. Its very hard for me to keep up with my own place so this robot was a life saver, it took two things off my otherwise overflowing plate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. Occasionally drops my dog’s hair. I have 3 dogs so bin needs to be emptied once a week. Love that it mops as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum has been great!! It has stuck to the schedule we programmed and taken a big load off of us as far as floor cleaning. The cat doesnt like it, but the wife does!!

    I would recommend this to a friend
  • Pros mentioned:
    Vacuuming

    Rated 4 out of 5 stars

    A little loud, but great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can get a little loud, but it helps clean the floors pretty well. Definitely noticed less tiny messes sense getting this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, cleans well. Buy on sale.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not pay full price for it but with Black Friday got a decent discount and seems to work well. Not sure if it’ll hold up or not will update.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does pretty good on tile, wood, or vinyl floors but not that great on carpet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cleaning and easy to use! I was worried it would not be a better thing to do though rug floors we have and it works around the rugs

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best purchase of 2025

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with results. I do need to buy more mopping pads. Overall, super happy with product. Highly recommend for additional help around the house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic ez setup works great would be cool if I could just pour fabulouso in the mop part

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started out fine and after a couple of uses this thing tweaks out, lifts itself like it's going over carpet and just goes around in a tiny circle. It's not able to find the home base anymore either. It just gets stuck and I have to physically put it on the base. I will lower/raise star level depending on what support does.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,
      Thank you for your feedback on the RV2820YE Shark Robot Vacuum & Mop PowerDetect NeverTouch. We’re truly sorry to hear about the issues you’re experiencing with navigation and returning to the home base. Something doesn’t seem quite right about how your unit is performing, and we’d like to make sure it’s working as it should. We will be more than happy to assist. Please call our support team at 1-800-668-9600 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET (ROBOT) so we can help.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Vacuuming

    Rated 5 out of 5 stars

    Great quality, worth it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good option, the price matches the quality. Floors look great everyday and have had to touch it for over a month!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing purchase the best robot vacuum ever. Efficient and the quality it's perfect

    I would recommend this to a friend
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