Customer Ratings & Reviews

The first one I had worked great until it started leaking from the base after about 10 uses. We called shark service and they reviewed it and sent us a new one! The new one works great love it!!! It mops and vacs as it should and is a lot more intelligent than the older style roomba!!! The shark works in a grid type pattern and seems to know where it is at a lot better than oldest style vacuum!!!

This vaccum its very accurade to map the house the app is very freindly, the vaccum+mop mode is very good, it doesn't matter what pile hegth the carpet is this vaccum can clean it up, the water tank is durable, I think my shark had moped my how like 29 times since I bought it, the only thin is it should has an over speed when rum over the carpet, but overall works very good

Easy to set up in home and through the app. Surprisingly quiet, it does an absolutely amazing job cleaning the floors. It makes our life so much easier having one last thing to do each day, especially since we have all wood floors!

I have had "Rosie" for 6 months. She is very tempermental! And needs a lot of supervision. The NeverTouch is a joke. First of all she did not clean uner the kitchen counter edges where crumbs tend to accumulate. Even though there was plenty of room, the brush just either moved the crumbs or completely missed them. Even after running the task again, she still missed crumbs. She even missed crumbs in the middle of the floor. I had to follow her around and make her repeat spots. AND most of the time I would wind up getting out the REAL vacuum and/or mop. When I realized she was not putting out any water for the "mop" option, I had to take it all apart to find out what was wrong. When I saw she was not refilling water from the clean tank, even though she announced she was refilling, I realized she was actually spitting carpet fuzz back into the clean water! She would also spit out carpet fuzz in the middle of the room. After cleaning all the filters and pulling out carpet fuzz that should have gone into the dirt bin, we took her back to Best Buy for a replacement. Now I have to go through all of the setup of mapping again and Shark does not allow you to add a room after the first mapping. This is a big problem when you move into a new place and one or two rooms are full of boxes and you want to add those rooms later. So far I am not at all impressed with this vacuum. I thought Shark was supposed to be the best, but if this is the best I would hate to see the worst.

Overall, a solid vacuum mop robot that makes my life much easier after upgrading from just a vacuum Roomba. While it does work well, software wise do not expect maps that match your home exactly or a flawless app experience. Shark has gotten better but it still has a way to go to meet Roomba in terms of software. Also, if you have pets that shed NeverTouch does not quite apply.

Works Wonderful! We are very happy with the cleaning and the mapping worked perfect!

very quite and does a good job, mopping is the best

love the self emptying and self refilling, absolutely worth it. it even self cleans and dries its pad after mopping, completely hassle free!

This shark robot works really well. It vacuums and mops, however, this is a replacement for my first one which lasted 10 months and then stopped working. I had taken out a 4 year extended warranty when I purchased the first one. It was pricey but I am glad I did. When the first one quit I boxed it up, returned it to Best Buy and they replaced it with a new one.

Honestly an amazing robot vacuum and mop, It works great at removing anything from the ground and keeping the place clean

it is not fully autonomous. You still have to move chairs and raise bed sheets so it could go under the bed. But it cleans well and the noise is not overwhelming. 8/10

The vac has done a good job keeping the floors clean. A difficult job with dog and cat hair

This robot vacuum/mop combination is very handy. It can easily map out your home and clean, even when you are away. As a mom of 2 under the age of 3, it has become my biggest help. The only issue I have come across so far is that it has a difficult time finding the dock and I’ve only had it for less than a month. I may have to clean it already, since I read it could be the sensor getting a little dirty. I have a friend who recommended it to me, but she also says she has had issues with hers and had to get Shark to send part replacements. I hope I don’t run into issues like that. Overall, I am happy with my purchase.

So far this shark robot has been amazing! The only thing I wish they would add to their app is to start when I leave the house. I have had a few other robots like the overly priced Roomba’s that I spent more time with tech support than it actually vacuumed or mopped. I love that this shark will refill the water reservoir, you do not need bags for the dust bin. It’s really quiet as well.

Definitely My best purchase of 2024. It does everything it says it will do. Accurately maps my home and cleans well all from the convenience of an app on my phone

I have gone through a few mops, this is the clear winner, the mapping is phenomenal. Truly cleans the floors, actually mops, not just pushing around as some others have.

So far, I am very pleased. Our “Jaws” goggles up all the dust and debris, mops, and empties its catch into the base. Great job!

Best robo vacuum I've ever purchased. Works seamlessly usinf the Shark app. Scheduling is easy and it maps the floor layout very accurately and precisely! Mop feature is a game changer considering it auto cleans, attaches the mop pad and cleans very well!

I love this !! It works great for in between cleaning .. I work 19 out of 21 days so its nice to have something that does the floors while im busy . It doesnt scrub scrub but it does what you need !

Owned robot vacuums but never vac/mop combo. This has been an excellent purchase. You can add a schedule and “no go” zones. The vacuum is great but the mop is what’s amazing. Does a fantastic job keeping floors clean. Had an issue with unit getting stuck behind bar stools but setting no go zone in app has prevented issue. Would recommend.