Customer Ratings & Reviews
- Model:
- RV2820ZE
- SKU:
- 6599392
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the Robot Vacuum & Mop's cleaning performance, mapping capabilities, quiet operation, and ease of use. Many appreciate the convenience of the self-emptying and self-refilling features, along with its effective mopping and long battery life. However, some customers have experienced minor issues with navigation and find the app to be somewhat limited. A few users also noted concerns regarding suction power and size.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Navigation
Neverstuck? More like always stuck.
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For something that one of it's selling features is the all new "Neverstuck" technology, this thing has gotten stuck CONSTANTLY. When doing the initial mapping, it got stuck on a cable that had fallen off of where I had moved it to. Understanably, thats my fault. With mapping finished, it had to go and "verify" the carpet. Mind you, this is something that pretty much every robot vacuum does while doing the inital mapping. There is seemingly no possible way to tell it that an entire room is carpet, so off it goes to verify the three bedrooms I selected. This dumb thing got stuck so many times, that it had to return to recharge, TWICE. It took almost 8 hours to "verify" 3 medium sized bedrooms before I gave up and stopped it. I've attempted to find a way to send it back to continue verifying, and the only way it seems that is possible, is to delete the map and start again. Now a couple of weeks on from then, it's pretty much impossible to get this to ever complete a vacuum task. The pictures I attached are from todays attempt at vacuuming the three left most rooms, and the hash marks from where it managed to verify the carpet in 8 hours.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
Perhaps more than necessary for a first bot vac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First bot vacuum so a few features needed to be figured out and higher learning curve. But very good vacuum once setup properly.
I would recommend this to a friend- Pros mentioned:Noise level
My Shark Robot Vac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! I love how efficient and quiet it is.
I would recommend this to a friend - Pros mentioned:Cleaning performance
The best robot Vacuum Mop out there!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Shark is the best purchase I have made for home cleaning! We have about 1000 sq ft of teak hardwood and ceramic tile, it cleans it all beautifully and can do the whole main level while we are at work! I have already recommended this to many friends and family! My parents have one too and they also love it!
I would recommend this to a friend - Pros mentioned:Ease of use
Would recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.use it everyday! We love it! We still mop once a week because of the kids and pets but it really reduces cleaning and im excited that the robot allows you to schedule cleaning time so we usually run ours while everyone is out or sleeping. The robot is very easy to clean and maintain,
I would recommend this to a friend - Cons mentioned:Size
Too tall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit probably would have be great, however it did not fit underneath our furniture, so we ended up returning it.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Love this Shark Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way this vacuum and mop combo cleans. I love the opportunity to select the type of cleaning a want and select specific rooms for cleaning if I choose not to clean the whole house.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it very easy to install and does an amazing job
I would recommend this to a friend Works like a champ
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so impressed with this one, easy setup and mapping works like a champ this was the perfect upgrade to my old one.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Beautiful, love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it it works great. Cleans as it should. Goes from floor to carpet and knows when to shut off mopping mode and switch to vacuum mode by itself.
I would recommend this to a friend The lil champ works
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now I didn't give it 5 stars because of the app, (if you have it you know) it vacs and mops great, and maintenance is very easy, Jeffrey has some weight to him but not too hard to flip over and clean..I think I will keep him..
I would recommend this to a friendGood peoduct
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just the app is not good. Eveything was ok. I can’t complain.
I would recommend this to a friend- Cons mentioned:Navigation, Size
Great idea poor support and poor service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very easy to use this is my third shark robot but my first moo and vac the others still perform well this one seems like to big to go under beds and tables keeps getting stuck and shutting off.I’ve called tech support without success the maps are not even close to the house I think this one is a flop
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your RV2820ZE is not working properly. Please reach out to our team by phone at 1-888-228-5531 one more time, we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Robot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans so well. Mops awesome. Love the no touch featurw
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great Vac/Mop Combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! It rained and our dogs tracked mud everywhere. We ran the mop and woke up in the morning to a spotless floor!
I would recommend this to a friend Shark Robot vac & mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOt sure if I have it set up correctly. Was able to map, but some times it doesn't complete the job. haven't been able to connect to wi fi. the app is confusing. Haven't been able to map different floors. doesn't always pick up pet hair completely. I think for the money spent, I might've considered another model
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello John,
Thank you for sharing your experience with our product. We understand how frustrating it can be when setup doesn’t go as smoothly as expected. This isn’t the experience we want for our customers, and it’s not the standard we strive for. For optimal performance, especially with mapping and app connectivity, the robot works best when connected to a 2.4GHz Wi-Fi network. This frequency provides better range and compatibility with smart home devices. If you're having trouble connecting or navigating the app, we’d love to walk you through the process. Please don’t hesitate to give us a call at 1-888-228-5531. We're available from Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET. One of our product specialists will be happy to assist you. We’d appreciate the opportunity to help resolve these issues and work toward regaining your confidence in our brand.
Kind regards,
Shark Clean
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started off working perfectly. Problems started when vacuum stopped mid cleaning and went to base[x2]. Robot would go to base and would not be able to set it self to charge or empty chamber
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for taking the time to provide your feedback on your RV2820ZE Shark Robot Vacuum & Mop PowerDetect NeverTouch. Something doesn’t seem quite right about how your unit is performing, and we understand how frustrating it must be when the robot stops mid-cleaning and can’t properly charge or empty itself. We’d like to make sure it’s working as it should, and we will be more than happy to assist. Please call our support team at 1-800-668-9600, Mon – Fri 9am — 9pm ET | Sat 9am — 6pm ET (ROBOT) so we can help resolve this for you.
Kind regards,
Shark Clean
- Cons mentioned:Suction power
Not a Bad Robot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad robot. I used it for a few weeks before returning it. The app is very user friendly. It just didn't have the cleaning power I needed. The suction wasn't strong enough, and there was no option to adjust it. The mop wasn't the best either. Sometimes, it woupd just leave wet streaks as if it didnt have enough water.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We appreciate you taking the time to share your feedback with us! We're truly sorry to hear about the inconveniences you encountered with your Shark Robot, which led to your return. Rest assured, we will pass your feedback along to the appropriate teams at Shark to help prevent this from happening again. We hope you'll consider trying our products again in the future!
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it , it helped me alot , easy to use and clean very good. I recommend.
I would recommend this to a friend Amazing robot vacuum and mop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly an amazing robot vacuum and mop, It works great at removing anything from the ground and keeping the place clean
I would recommend this to a friend
