Customer Ratings & Reviews
- Model:
- RV2820ZE
- SKU:
- 6599392
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers recognize the Robot Vacuum & Mop for its impressive cleaning performance, mapping capabilities, and relatively low noise level. Many appreciate the convenience of its self-emptying and self-refilling features, along with its ease of use and satisfactory battery life. However, some customers have noted minor issues with navigation and limitations with the app, while others feel the size may be a concern. A few users also expressed concerns about the suction power.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Navigation
Neverstuck? More like always stuck.
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For something that one of it's selling features is the all new "Neverstuck" technology, this thing has gotten stuck CONSTANTLY. When doing the initial mapping, it got stuck on a cable that had fallen off of where I had moved it to. Understanably, thats my fault. With mapping finished, it had to go and "verify" the carpet. Mind you, this is something that pretty much every robot vacuum does while doing the inital mapping. There is seemingly no possible way to tell it that an entire room is carpet, so off it goes to verify the three bedrooms I selected. This dumb thing got stuck so many times, that it had to return to recharge, TWICE. It took almost 8 hours to "verify" 3 medium sized bedrooms before I gave up and stopped it. I've attempted to find a way to send it back to continue verifying, and the only way it seems that is possible, is to delete the map and start again. Now a couple of weeks on from then, it's pretty much impossible to get this to ever complete a vacuum task. The pictures I attached are from todays attempt at vacuuming the three left most rooms, and the hash marks from where it managed to verify the carpet in 8 hours.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
- Pros mentioned:Cleaning performance
Great housekeeping vacuum and mop.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow this robo vacuum does it all. She cleans and just gets it done. Mopping and vacuuming without hesitation. She naps it out then off she goes on a mission. I can’t say enough about how much hair she picks up. With three dogs and two cats she keeps up with them all.
I would recommend this to a friend Vacuum & mop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far, the app could be a little more friendly.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just love the way it cleans my floor, both wet and dry
I would recommend this to a friend - Pros mentioned:Cleaning performance
The best robot Vacuum Mop out there!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Shark is the best purchase I have made for home cleaning! We have about 1000 sq ft of teak hardwood and ceramic tile, it cleans it all beautifully and can do the whole main level while we are at work! I have already recommended this to many friends and family! My parents have one too and they also love it!
I would recommend this to a friend Never mapped. Returned it
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never fully mapped my house correctly or even completely. Ran multiple times no change. Gave up and returned it. Absolutely a waist. Unfortunately.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Alexandra,
Thank you for taking the time to share your experience with us. We understand how frustrating it must’ve been when your robot never fully mapped your home correctly, even after multiple runs. This definitely isn’t the performance or standard we want our customers to experience, and we understand how these issues ultimately led to a return. For future reference, our team is always here to help troubleshoot mapping or performance concerns before it reaches that point. You can reach out to us at 1‑888‑228‑5531, where one of our specialists will be more than happy to assist you. We’re available Monday–Friday: 9 a.m.–9 p.m. ET and Saturday: 9 a.m.–6 p.m. ET.
Kind regards,
Shark Clean
- Pros mentioned:Ease of use
Would recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.use it everyday! We love it! We still mop once a week because of the kids and pets but it really reduces cleaning and im excited that the robot allows you to schedule cleaning time so we usually run ours while everyone is out or sleeping. The robot is very easy to clean and maintain,
I would recommend this to a friend - Pros mentioned:Cleaning performance
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vacuum I have three dogs and it does an amazing job
I would recommend this to a friend Perhaps more than necessary for a first bot vac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First bot vacuum so a few features needed to be figured out and higher learning curve. But very good vacuum once setup properly.
I would recommend this to a friend- Cons mentioned:Size
Too tall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit probably would have be great, however it did not fit underneath our furniture, so we ended up returning it.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it very easy to install and does an amazing job
I would recommend this to a friend - Pros mentioned:Noise level
My Shark Robot Vac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! I love how efficient and quiet it is.
I would recommend this to a friend Absolutely no touch robovacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing vacuum! Its been a year cleaning my floor almost everyday and still in good condition. App including mapping may need some work as the mapping sometimes confuses fhe robot
I would recommend this to a friend- Pros mentioned:Cleaning performance
Love this Shark Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way this vacuum and mop combo cleans. I love the opportunity to select the type of cleaning a want and select specific rooms for cleaning if I choose not to clean the whole house.
I would recommend this to a friend Shark Vacuum and mope Power
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good vacuumed. mop pad can be tricky to use, it gets confused at times, great self emptying and no bag.
I would recommend this to a friend- Cons mentioned:Navigation, Size
Great idea poor support and poor service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very easy to use this is my third shark robot but my first moo and vac the others still perform well this one seems like to big to go under beds and tables keeps getting stuck and shutting off.I’ve called tech support without success the maps are not even close to the house I think this one is a flop
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your RV2820ZE is not working properly. Please reach out to our team by phone at 1-888-228-5531 one more time, we'd be happy to look into this for you.
Kind regards,
Shark Clean
- Pros mentioned:Cleaning performance
Beautiful, love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it it works great. Cleans as it should. Goes from floor to carpet and knows when to shut off mopping mode and switch to vacuum mode by itself.
I would recommend this to a friend The lil champ works
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now I didn't give it 5 stars because of the app, (if you have it you know) it vacs and mops great, and maintenance is very easy, Jeffrey has some weight to him but not too hard to flip over and clean..I think I will keep him..
I would recommend this to a friend- Pros mentioned:Cleaning performance
Robot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans so well. Mops awesome. Love the no touch featurw
I would recommend this to a friend Good peoduct
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just the app is not good. Eveything was ok. I can’t complain.
I would recommend this to a friend
