Customer Ratings & Reviews

This vacuum works really well on carpets, and the hard wood hero works good on wood floors, my only gripe is that the vacuum while on floor mode doesn't really pick anything up. I try to vacuum a tile or wood floor and need to switch to the hero tool. It's a bit annoying.

This was an upgrade to a 5 year old basic model which was working just fine but wanted something with more mobility for stairs and car cleaning. No real complaints. One piece of criticism is the crevice tool is notched which limits the suction power on side boards.

Awesome vacuum. Acts as an upright and canister. Easily goes under furniture because of the lift off canister. Great design. Suction pulls up all the dirt from floors and carpet.

I am so happy I bought the vacuum. It auctions up very well and I like the fact it does not contain a bag. I bought one for my mom and she too, is pleased with it.

Great vacuum. Does what it's supposed to do. Wish it had a telescopic handle.

I have had very expensive vacuum cleaners before but this is by far the best. Gives you a canter and carpet vacuum in one. My only wish is for the electric cord to be longer.

I love that it is very compact and lightweight! It separates to allow cleaning the stairs easier. I wish it had more suction power like my old heavy-duty and very heavy Electrolux. Overall I am pleased.

Have another model at home and decided to buy one for my mom. Works great

GREAT for a household of girls with shedding hair!! fabulous for pet hair. SUPER easy to clean out the roller, just flip the top open!! great machine, easy to use.

The vacuum is very quiet and picks up a lot of things on the floor. I decided to go with the geek squad protection in case it does break down in the future but very happy with the product

This is the best vacuum I have boughtx. It's great on carpet and floors picks up e everything. Even my boyfriend likes to vacuum and he's always vacuuming now.

I LOVE this vacuum cleaner. It does everything I need it to do and it's lightweight which I desperately needed because of health issues. THANK YOU BEST BUY :)

This is a quality vacuum. Works on bare floors as well as carpet, but I think it's best on carpeted floors.

This is my 4th corded Shark vacuum. So I must tell you I'm a fan of Shark vacuum products. I know they work, and they work well. I like this model because it is lighter in weight that the other Shark vacs I have, and that is a real plus. I had bought a battery Shark vac to use in between the big Shark vac cleanings because it is so heavy and cumbersome to use. This solves that problem. Of note, this is a lift away vac, but the power head does not remain active or attached during this lift away event; you are removing the canister and wand, whereas the powered head stays behind. This is unlike any of the other Shark vacs I own. This is both good, and possibly not as good, depending upon your needs. My downstairs vac is going to be replaced by this one because of this reason - I have all hardwoods and tile downstairs, so I don't need a powered head version. This unit gives you a great hardwood floor attachment to use directly onto the wand. You lift away the canister and leave behind the power head and that is perfect for my application. This allows me to get into places I could not get into with a powered head in use. It would not be as good if you were trying to use the power head to clean carpet and use the lift away feature, which I've done frequently. But, I will say, using this for hardwoods, without using a lift away feature, is much easier because it is lighter in weight. So, I find myself using the powerhead and not in lift away mode, because it is not so heavy to maneuver. Okay, the suction isn't quite as great as previous Shark vacs....I get it, the smaller motor results in less suction, and the smaller motor means less weight, and this is good for me. I will say however, the suction is plenty for our very long haired, constantly shedding dog hair, dust, and dander that plagues our house. The dust/dirt canister is always showing me that no matter how good a job I do cleaning, the dog is always shedding. There is a hepa filter, foam filter, and a pre-filter, along with a dust screen inside of the tank, all of which work great to prevent dust and dirt from leaving the vacuum. And the best part? You can wash all of this out easily, let it all dry, and it is like having a new vacuum. The dust/dirt tank is easy to remove and empty, very easy. The new feature I see is a great access door to the beater brush, making it very easy to remove hair from the roller brush. There are LED lights on the power head, this is good. There aren't LED lights on the wand, nor on the handle, which I really wish it had. In particular when using the wand, in lift away mode, with the hardwood floor tool, the LED light would aid in seeing where the dirt/hair is located. This is a departure from their high end version. There is no power switch on the handle, which is also a departure from their high end vacuum, and I wish it had this feature. Going from hardwoods, to area rugs, while doing the downstairs vacuuming, reaching down to the switch on the tank for beater bar vs. not, vs. on/off, is frustrating when you know there is another way to make this happen. Not a deal breaker, just a bit frustrating. Look, every Shark vac I have owned, and own today, is an amazing vacuum. I've been through many over the years until I got a Shark. From that point forward, nothing has ever been as good, or lasted, like a Shark vac. They have many models and many ways of using the lift off feature, so this model may work for you, or it may not. If you need a lighter weight Shark, with the ability to lift off and do a hard floor with a hard floor tool, while being able to contain all the allergens inside of the tank and filters, this will work great for you. This also comes with a crevice tool, an upholstery tool, a hardwood floor tool, and a place to dock 2 of the 3 accessories on the unit. This is most appreciated. Really, the only thing I would have wanted, was a light on the wand and handle, to give this a 5 star review. It is a solid vac, all Shark vacs are solid and the fact that no allergens leak into the air while you vacuum means you'll have a cleaner environment (I have air quality monitors in my house that can tell me the amount of particulate matter - while using the Shark, the particulate matter count does not go up, proving to me they aren't leaking allergens). I will say using a competitive product that promised to be good for allergy sufferers, made that particulate matter count go up, and I could smell "dog" smell coming from the vacuum exhaust air. Best Buy has a great return policy, and stands behind every product they sell. Shark does too. This vacuum comes with a no charge 5 year warranty, which is also important, although I've never used their warranty as their vacuums just continue to work without fail.

Great upgrade from a Hoover. The hoover wind tunnel 3 lasted a little over a year and we thought we;d give the shark a shot so far so good.

Light-weight Swivel vacuum head makes it v easy to get to hard to reach places Love the feature of switching from carpet to hardwood

I have this vacuum and a Dyson Multifloor. This vacuum is easier to maneuver and has a much better wand design for cleaning those hard to reach areas. The suction is very good but not as good as my Dyson.

Purchased this vacuum to replace another shark vacuum that had served us well. The suction is great and the performance is awesome.

Great vacum and a great price. Hardwood and carpet are a breeze. So much functionality with steps and no need for a smaller vacum.

This is the best vacuum I've ever owned! Worth every penny. Love how light it is and how it converts for different cleaning.