Customer Ratings & Reviews
- Model:
- AZ3002
- |
- SKU:
- 11231592
Customer reviews
Rating 4.7 out of 5 stars with 1095 reviews
(1,095 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
to a friend
Rated 5 out of 5 stars
Great machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine! We had a Duo for the last 5 years and the only issue with it was the cord began to crack. This new shark pulls even more out of our rugs than the previous version.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 5 out of 5 stars
Great vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the item is large in size , it is capable of vacuuming dirt and dust. I can see the difference on the clean surface of my floor.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendRated 5 out of 5 stars
Shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This shark has some bite to it. It cleans well, and it's easy to maneuver. I dont notice anything different with the odor cartridge, but it's a nice little ginmick.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 5 out of 5 stars
So easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the way it maneuvered around furniture. It can even go under beds!
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 5 out of 5 stars
great vacuum
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum meets all expectations. Does a great job at cleaning and still going strong
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 2 out of 5 stars
Hose Extension is the Worse. Suction is Awesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the suction on the vacuum is awesome The hose is a nightmare. The hose does not extend very far or easily. Because the hose is not not very flexible, every time you use it, it causes the vacuum to fall over constantly. I wish I had returned it. It makes vacuuming more of a chore than it has to be. Shark you need to rethink the hose of this!!!
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review on the hose for your Stratos.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Completely Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Shark vacuum and it's great! The ease of assembly was awesome. I'm finding that I can actually use the attachments from my original vacuum with this one, which is great!
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 3 out of 5 stars
Ok, but other shark products better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not pick up deep debris like my smaller shark.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Vickie. Thank you for your feedback. We’re sorry to hear the vacuum didn’t meet your expectations for deep debris pickup compared to your previous Shark model. We’d love to help troubleshoot and ensure you’re getting the best performance possible; sometimes adjusting settings or attachments can make a big difference. Please reach out to our customer support team so we can assist you further. You can contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Clean.
Rated 4 out of 5 stars
10/10 suction power
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. A bit bulky but the detachment of the canister makes it very easy to get around things. I have some trouble attaching it back on.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 1 out of 5 stars
All Hype, Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having 2 that were broken from being shipped & after unboxing they all had same problem. The parts are cheaply made from plastic that didnt make it alive thru shipping. It all around isnt worth all the extra cost for problematic parts or poor designs that don’t work from the box. Keep what works without over complicating things & use quality parts. Thank god Best Buy’s honors the return window.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for your feedback. We understand how frustrating it must be to experience the same issue more than once with your Shark Stratos, especially right out of the box. We truly appreciate you taking the time to share these details. We will absolutely pass your comments along to the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-855-427-5127, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday 9 a.m. to 6 p.m. ET.
Best Regards,
Shark Clean
Rated 5 out of 5 stars
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just as described. Couldn't be happier with all the different functionality, and the fact that you have such a compact item that has all that functionality, is amazing. I would recommend 10/10 times!
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 5 out of 5 stars
Best purchase ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best vacuum I have ever purchased!! Does an amazing job.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 5 out of 5 stars
Shark
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best vacuums I've ever used! Never buy anything else!
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 5 out of 5 stars
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Carpets look awesome after one use. Carpets look brand new.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 4 out of 5 stars
Nice mop with out pads
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my old floor steamer which had Velcro pads. i like this better. Only used a few times. OK to far.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 5 out of 5 stars
#1 vacuum for me.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best vacuum I’ve ever owned. I let my shark robot do daily cleaning, but this upright shows why a robot vacuum is not the be all end all. This shows what the robot misses… and it’s a lot.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 5 out of 5 stars
Powerful vacuum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had really good luck with the Shark brand. This is no different. It always gets deep and gets all the dirt cleaned up. I would highly reccomend this Shark vacuum.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 5 out of 5 stars
Very Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Vacuum. Very easy to assemble and use. Would recommend.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 5 out of 5 stars
Shark - Stratos Upright Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this vacuum because I have 3 dogs that shed.....a lot. This has worked to pick up all the dog hair. I am very satisfied with how it is working so far.
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
I would recommend this to a friendRated 3 out of 5 stars
Cleans fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans good but I have to open dust bin manually cause dust bin mechanism sop working after 2 months
This review is from Shark - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, thank you for your review! We’re disappointed to hear about your experience with the dust bin mechanism no longer working after just two months. This isn’t our usual standard, and we understand how frustrating this must be, especially since you mentioned the product cleans well but now requires manual emptying. Please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean















