Customer Ratings & Reviews

Initially we really enjoyed the quality of this product. Then we started to notice a burning hair smell and the lower wheels started to squeak after a month. Then the vacuum completely stopped working 61 days later (frustrating it was outside of the return policy). I would be very cautious about purchasing this product and would buy the replacement plan if it breaks.

Handle is too short but cleans very well, worth the price

Would not buy again I loved it however, my duofin roller brush has gotten chewed up and is not replaceable. Not even a year old. How disappointing.

Nice price, good quality, easy customer service. Works well

I was not able to use it because it was not functioning.

This is the worst vacuum I've ever owned. I upgraded from a slightly less expensive Shark, thinking this would be better for pet hair with the new design, plus I love the idea of the odor neutralizer. Believe the other reviewers that say this thing can't handle pet hair. Every single other vacuum, including my less expensive Shark (more than one) and my Dyson, could handle pet hair much better than this. It clogs up the roller in the front and I am constantly having to take it apart to clean it out! I've never had that issue with any other vacuum, especially one supposedly designed for picking up pet hair. In addition, it takes AT LEAST 3-4 tries every single time to replace the dust bin after I take it off to empty it. My husband has the same issue, and I see that others do as well. I wish I would have taken this back. ZERO STARS and a waste of money.

I’m pretty disappointed with this vacuum and I usually love Shark products. The biggest problem is that it’s not self propelled so for an old lady like me, my shoulder was pretty sore after vacuuming. Also, my previous model had a light when I used the wand-this one doesn’t. It picks up ok, I would have returned it but I missed the return window. Now I’m stuck with it.

Had this for just over a year now and the fins on the brush are worn out/busted. Shark does not sell replacements for this part and wants me buy an entire vacuum "head" for over $100. Will definitely not be buying a shark again.

Don't waste your money. We bought this to replace an older shark (maybe 3 years old and we paid around $350), it doesn't even come close to our previous model. It feels very cheap, the pet attachment is junk. I don't know what shark was thinking or why they decided to compromise their quality. We are loyal to shark products but this one is definitely not worth it.

Great power, goes right to the edge when cleaning, but it stopped working after the first time.

This vacuum would otherwise be the best one we've bought (with shedding pets and all) we've been through a lot of vacuums. Unfortunately, it randomly will not turn on or show any power whatsoever. We've tried many different outlets, cleaned it, the whole 9 yards, and nothing. A few days later, it turns on like nothing was ever wrong. This has happened twice now. Far too expensive for something you cannot use at all times.

This vacuum is not heavy, picks up very well, and a bonus with the new filter addition to the Shark vacuums.

Powerful and easy to use. I had another Shark previously so I knew I would like it, but this one really does do a good job.

Purchased while on sale. Powerful suction. I purchased other attachments that go perfectly for our vacuum.

After only having this vacuum for around six months it gave out on me started making weird sounds and i had to return it.

GOOD WORKING , IT'S GOOD VACCUM & BUY FROM BEST BUY & THEY HAVE EXTRENAL WARRANTY TO.

Best vacuum cleaner ever, my carpet looks amazing! Definitely well worth the price!

For whwt you pay you expect great suction and no cloggng but that wasnt the case. Sent back.

Could be made with less plastic materials. For the price, quality could've been better. Does pick up very well tho. My old one lasted 6yrs, I know this one wont.

Our 3rd Shark. By far the best one yet!! You will not be disappointed.