Customer Ratings & Reviews
- Model:
- AZ3002
- |
- SKU:
- 6514610
Customer reviews
Rating 4.7 out of 5 stars with 1084 reviews
(1,084 customer reviews)Rating by feature
- Cleaning Quality4.8
Rating 4.8 out of 5 stars
- Maneuverability4.6
Rating 4.6 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Stratos Upright Vacuum, particularly its suction power, overall performance, ease of use, and effectiveness in hair removal. The odor neutralizer feature is also well-received. However, some customers find the vacuum to be heavy, while others have concerns about the noise level, attachments, and price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Suction power
Rated 5 out of 5 stars
Vacuum cleans awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. Cleans good. Suction is very strong....
I would recommend this to a friend Rated 5 out of 5 stars
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this vacuum. Just wish it came with a small brush. Overall, love the way it cleans and handles
I would recommend this to a friendRated 5 out of 5 stars
Great vacuum
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with the first vacuum and shark replaced it quickly. Very happy with vacuum and their customer service.
I would recommend this to a friendRated 5 out of 5 stars
Sharrk!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great shark for home and business use. Would buy again.
I would recommend this to a friendRated 5 out of 5 stars
Cat hair and human hair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it cat hair and baseboard cleaning a breeze recommend this machine human female long hairs awesome
I would recommend this to a friendRated 5 out of 5 stars
Shark gets it done.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The shark vacuum cleaner is an excellent product at Best Buy. Excellent price on it.
I would recommend this to a friend- Pros mentioned:Ease of use, Suction power
Rated 5 out of 5 stars
Excellent purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first week with it has been awesome! We vacuumed with our old vacuum then followed up by vacuuming with the new one. The new one picked up a lot more then the old one and is very user friendly!
I would recommend this to a friend Rated 5 out of 5 stars
Best purchase yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had a vacuum pick up this much dog hair ever before. Absolute must buy if you have animals that shed. Used our old vacuum right before using this one to see how much extra hair would come up and filled the canister after one go around in the living room.
I would recommend this to a friendRated 5 out of 5 stars
supper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have never had sweeper work so well i used to sweep 2 times a week just 3 adults my first time it gave me dirt my other didnt now clean 3 times a wk to get up all dirt been 3 wks still dirty husband says going through floor getting outside dirt love the fragrance disk
I would recommend this to a friendRated 5 out of 5 stars
Mrs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price! My family just moved to our new house and I end up buying a new vacuum cleaner! Really great in cleaning big rooms. Best purchase by far
I would recommend this to a friendRated 2 out of 5 stars
Nice Features, Poor Anti-Consumer Design
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this for a year now. In that time the cleaning head started seizing up about 9-10 months in, smelling like burning hair. Which is likely due to dog hair. Ironically this vacuum has "HairPro" in its name. I tried to find a way to clean the hair, but it's nearly impossible for a consumer to access the main roller. I only have a little dog and vacuum weekly. I got on Shark's website and found a replacement cleaning head for $95. Ordered that in December. Now 2 months later the rollers on that are seizing and smelling like burning hair. Unfortunately the design is so anti-consumer, there seems to be no way to fix it other than buy a new cleaning head every time. I like the features of this vacuum, though the plastics are a little cheap feeling compared to a Dyson. But I cannot recommend this vacuum at all, especially if you have pets. It's not affordable to spend several hundred dollars on the vacuum to begin with, then have to buy new cleaning heads for $95 on a regular basis. A vacuum that is supposed to handle hair well should do so and have a way for consumers to clear out any hair that might get stuck. This is basically built to be an expensive disposable machine.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We sincerely value your feedback and the effort you took to share your review. We're sorry to learn about the issues you've faced with cleaning your Shark Stratos Vacuum. Your insights will be shared with the appropriate teams for future design improvements and to avoid this kind of inconvenience from happening again in the future. If you require any assistance with your unit, please feel free to contact our team at 1-855-427-5127, and we would be happy to help.
Kind regards,
Shark Clean.
Rated 5 out of 5 stars
Must have vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light vacuum and a great product, has 2 extra parts for your work in the house and car.
I would recommend this to a friendRated 5 out of 5 stars
Works well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is easy to use and light. It does the job just fine.
I would recommend this to a friendRated 1 out of 5 stars
All Hype, Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having 2 that were broken from being shipped & after unboxing they all had same problem. The parts are cheaply made from plastic that didnt make it alive thru shipping. It all around isnt worth all the extra cost for problematic parts or poor designs that don’t work from the box. Keep what works without over complicating things & use quality parts. Thank god Best Buy’s honors the return window.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for your feedback. We understand how frustrating it must be to experience the same issue more than once with your Shark Stratos, especially right out of the box. We truly appreciate you taking the time to share these details. We will absolutely pass your comments along to the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-855-427-5127, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday 9 a.m. to 6 p.m. ET.
Best Regards,
Shark Clean
- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. It is easy to use, easy to clean, and tools are easy to switch for use.
I would recommend this to a friend Rated 4 out of 5 stars
best ever
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is by far the best machine every… has already vacuum when it arrives and thought what the heck maybe i’ll get a little more… imagine, this took a full canister of dust and dirt and hair. the fresh pack is a plus - my home is probably clean for the first time and smells amazing … Llove love love this machine ❤️
I would recommend this to a friend- Cons mentioned:Weight
Rated 3 out of 5 stars
Regret
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum is clumsy to maneuver if a petite person. It's tall, heavier than it appears, and to swivel takes much twisting.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Shark Stratos. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Shark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is just what our family needed. This vacuum maneuvers well around the furniture and is not too loud. It picks up dust, hairs, and all the crumbs our little ones leave behind. This was a great find. We recommend this vacuum.
I would recommend this to a friendRated 5 out of 5 stars
Will buy again!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!!! However, on the lowest carpet setting it has the tendency to push out so many AMPS that it pops the circuit breaker no matter where in the house I am vacuuming.
I would recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent vacuum. I has the duo before and replaced it with the stratos. Its a very noticeable improvement.
I would recommend this to a friend