Customer Ratings & Reviews
- Model:
- SMD2489ES
- SKU:
- 6364546
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the 1.2 Cu. Ft. Microwave Drawer's ease of use, sleek design, and space-saving capabilities. Many appreciate its convenient size and how well it fits into their kitchens. While some find the price high, the positive feedback on the microwave's functionality and appearance is significant. The overall user experience is largely positive, despite some minor concerns about the drawer mechanism.
This summary was generated by AI based on customer reviews.
Sharp
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did now fit flush with cabinet. You could see the components from the side.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we do apologize for any inconvenience you might have with your Sharp Microwave Drawer and we would love the opportunity to provide you with further assistance and help resolve any concerns you may have. If you could please contact us at CRL@sharpsec.com or call us at 800-237-4277. Thank you for choosing Sharp.
- Cons mentioned:Price
Spend extra $ to make your life miserable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculously bad user experience. Bought it for the smart features, thought it would make life easier. Nope. Makes life twice as hard. Every operation needs much more time. Need to use the microwave? Sure, open the door by waving your hands. And then? Use your hands to open the control panel. Close the door by pressing the close button. (No you cannot wave again, or use Alexa to close the microwave). Wait for the drawer to close, before pressing Start. (No you cannot just press start to close and start automatically). And then close the control panel. The app is hilariously bad. Took me an hour to connect to Wi-Fi, only to realize it does NOTHING of what I want it to do. If Sharp opened up their API, I would literally design a better app in 30 seconds. Don’t buy this unless it’s purely for a photo of your kitchen. It’s over priced and over engineered. If you really want a drawer oven, just get the simpler and cheaper one with the control panel easily accessible - at least you won’t spend hundreds of extra dollars on making your own life miserable.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Thank you for your feedback. We’re sorry you had a negative experience with one of our products. This isn’t the kind of experience we want our customers to have, and we would like to investigate this issue further. If you could please contact us at CRL@sharpsec.com or call us at 800-237-4277.
- Pros mentioned:Efficiency
Works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new microwave. The drawer is perfect for a kitchen island. Our kids think it’s the coolest thing ever. It does its job and is very efficient love the wave feature.
I would recommend this to a friendBrand response from Sharp Customer Care
Posted .Hi user584001, thank you for your positive review! We're glad to hear that you love your new Sharp Microwave Drawer and that it fits perfectly into your kitchen island. It's great to know that your kids think it's the coolest thing ever and that you find it efficient with the wave feature. Enjoy your new microwave! Gly | Sharp Support | https://www.bestbuy.com/site/sharp-1-2-cu-ft-microwave-drawer-works-with-alexa-and-easy-wave-open-stainless-steel/6364546.p?skuId=6364546
- Pros mentioned:Ease of use
Microwave Drawer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy wave open feature is very convenient. clean look.
I would recommend this to a friend Would not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Any Microwave that has a MRSP of $1900 should have a warranty of greater than one year. We have had problems from when it was first installed, sharp sent a repairman out who adjusted the door and it seemed to work fine when tested. Unfortunately our renovation took a year to complete and now that the microwave would turn off and lock mid cook and has stopped powering on completely sharp will not offer any assistance with this product.
No, I would not recommend this to a friendBrand response from Sharp Advisor
Posted .Hello, we do apologize for the inconvenience with your Sharp - 1.2 Cu. Ft. Microwave Drawer . However, we would love the opportunity to provide you with further assistance and help resolve any concerns you may have. If you could please contact us at CRL@sharpsec.com or call us at 800-237-4277. Thank you for choosing Sharp.
Loud Buzzing and smoke came out of back.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased one from best buy 12 2018 and it just broke today. Loud buzzing noise and smoke from back. 2 years and 6 months is not very old for an expensive microwave. Very Disappointed! I would stay clear of Sharp microwave drawers. If you do a google search. microwave drawer problems. you will see lots of problems with this brand. even a class action lawsuit! No other microwave drawer brands will show up with problems. Must use better quality magnetron.
No, I would not recommend this to a friendBrand response from Sharp Customer Care
Posted .Hi Justin! I’m truly sorry to hear about the trouble you’ve encountered with your Sharp Microwave Drawer. It’s incredibly frustrating when an appliance fails prematurely, especially when you’ve invested in a quality product.
We understand your disappointment, and we apologize for any inconvenience this has caused. A loud buzzing noise and smoke are certainly alarming signs, and we appreciate you bringing this to our attention.
Please rest assured, we take your feedback seriously. While this appears to be an isolated issue, we will use it as an opportunity to improve our designs. Our commitment is to create reliable and long-lasting appliances, and we’ll work diligently to address any underlying concerns.
If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team. We value your loyalty and appreciate your patience as we strive to enhance our products.
JC | Sharp Support https://www.bestbuy.com/site/sharp-1-2-cu-ft-microwave-drawer-works-with-alexa-and-easy-wave-open-stainless-steel/6364546.p?skuId=6364546