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Customer Ratings & Reviews

Your price for this item is $19.99

Customer reviews

Rating 4.3 out of 5 stars with 238 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers are delighted by the Heated Neck and Shoulder Aromatherapy Wrap, Lavender Scented Hot/Cold. The calming lavender scent, comfortable feel, and the great weighted aspect are particularly appreciated. Users also find the heating performance satisfactory and love the wonderful design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 238 reviews
  • Rated 3 out of 5 stars

    Decent Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for a while, but recently tried microwaving again and it burned. Disappointed because I loved using it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't heat up

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because I was having neck / shoulder pain. Despite following the directions to the letter it never heated up. Had to return it for that reason.

    No, I would not recommend this to a friend
    • Brand response from MS Customer Service
      Posted .

      Thank you for bringing this to our attention. We're sorry to hear that you weren't able to use your Heated Neck and Shoulder Aromatherapy Wrap as expected. If there's anything we can do to make this right for you, please contact us at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.

  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a little bit heavy than I was expecting by does the job and this is a great gift

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a lot for Christmas gifts at best buy. They got great deals everyday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my husband’s shoulder pain. He loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy helped out a small amount. Mainly it was just

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Massage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect for my Little Girl, she use it daily

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heat therapy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good, it help get the knots out my shoulder..

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    There are better products out there.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item does not stay warm very long and when we tried to tear off one of the tags on it it actually tore the stitching open and the beads fell out. I've never had a product do that before.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A relaxing neck massage...without the masseuse..

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this for my neck. This is like a relaxing massage every night

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DAUGHTER LOVES NECK AND SHOULDER WRAP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY HUSBAND WANTED OUR PREGNANT DAUGHTER TO HAVE THIS FOR COMFORT AND STRESS RELIEF

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get one!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far absolutely one of my top investments of my lifetime!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These don't last. I bought 2 in August and they both are leaking beads within 30 days of delivery.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Must

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight. Smells great, relaxing . Great for people in retail

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and had to return it. Weighted yes, fragrance yes although not great, fits on shoulders yes but the most important part does not retain heat for which it is made. Heats up in the microwave quickly and cools down even faster. Will have to heat up every few minutes.

    No, I would not recommend this to a friend
    • Brand response from MS Customer Service
      Posted .

      We apologize for the disappointment you experienced with the Sharper Image Heated Neck and Shoulder Aromatherapy Wrap. It's unfortunate to hear that the wrap did not retain heat as expected and required frequent reheating. We understand the importance of consistent heat for a soothing experience. We appreciate your feedback and will take it into consideration with the future development of this product. If you have any further concerns or need additional support, please feel free to contact our customer service team at 1-800-374-2744 or fill out a form at https://mscustomercare.com. We value your feedback and apologize for any inconvenience caused.

  • Rated 5 out of 5 stars

    Excelent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent, very good service, Im very happy, thank you

    I would recommend this to a friend
  • Pros mentioned:
    Scent

    Rated 5 out of 5 stars

    Like it a lot!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the wrap and use it every night before going to bed. It relaxes me, smells good, and I see the improvement with my shoulder pain. I have not used it cold yet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took forever to get warm, only could smell the lavender if I actually stuck my nose in t.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Back pain

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok. Helped some but doesn’t get as hot and cold as I’d like.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what i thought it would be

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not heated as i thought and smells when you place in microwave to warm. Very Heavy also

    No, I would not recommend this to a friend