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Customer reviews

Rating 4.4 out of 5 stars with 248 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers are delighted by the Heated Neck and Shoulder Aromatherapy Wrap, Lavender Scented Hot/Cold. The calming lavender scent, comfortable feel, and the great weighted aspect are particularly appreciated. Users also find the heating performance satisfactory and love the wonderful design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 248 reviews
  • Rated 4 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my wife, she suffers from neck pain! she says it works welcome, the feels relaxing when it’s on!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helps pain

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps ease the aches in pain in neck. Decently priced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have arthritis and this helps me out tremendously. I love it

    I would recommend this to a friend
  • Pros mentioned:
    Scent

    Rated 5 out of 5 stars

    Good for relaxing your neck muscles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels like an spa item that I used before and I didn’t regretted buying it

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 5 out of 5 stars

    Pain helper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my fiancé as a gift and it was easy to use and keep clean. Works well with microwave settings. Once it gets cold it gets cold too. Inexpensive gift that goes a long way. Easy fast relief

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. No weird smells. We use it often.

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 5 out of 5 stars

    king of comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warms shoulders while simultaneously warming and cradling the neck for well distributed comfort.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Heating performance

    Rated 5 out of 5 stars

    Truely Therapeutic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love its wonderful design enabling me to rest it on my shoulders and provide a cooling or heating effect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product is as advertised!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smells great, nice big heating/ cooling pad for neck pain!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this to my sister as a gift. She was having neck pain and said this really helped her.

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance, Weight
    Best Buy Employee

    Rated 5 out of 5 stars

    Feels good & smells good

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps relax by putting a bit of distributed weight. Has a cooling effect - otherwise can be heated in the microwave

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sylvia

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love it!! Very easy to use. Not complicated at all.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Wonderful For Sore Neck and Shoulders

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say is if you have neck and shoulder issues this is the product for you. It is wonderful and I use it both Hot and Cold. The lavender scent is nice and subtle and not overwhelming as I have found some to be. It is also very comfortable and the section that lays on the upper neck is magic.

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance, Scent

    Rated 5 out of 5 stars

    Easy to wear hot or cold

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed something for my neck injuries and this perfect. Easy to warm or freeze for relief and the lavender scent is so calming.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice and heavy and the aroma is great when heated, the heat lasts for a bit. I personally prefer the electric one.but if you will up and moving this is great.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Nice for stress relief

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hold stress in my shoulders and having that weight to make them less tense is wonderful. Was hoping it would be something that heats up on it's own and makes me nervous having to heat it up in the microwave.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Better than a heating pad!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a Christmas gift for a teenager and they loved it! She plays soccer like a beast and this is perfect to relax and decompress.

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 5 out of 5 stars

    Worth the low price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have for any person that works out or simply has aches and pains. For far less than the cost of PT or even a chiropractor over time, this warm wrap helps work the kinks and knots out while you simply chill! Spend the money … it’s well worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best heated pad. It’s weighed so it stays in place. I love it. I’m buying another

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Neck relaxer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great product to relax your muscles. It is easy to use ans not to big to store.

    I would recommend this to a friend
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