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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 235 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are delighted by the Heated Neck and Shoulder Aromatherapy Wrap, Lavender Scented Hot/Cold. The calming lavender scent, comfortable feel, and the great weighted aspect are particularly appreciated. Users also find the heating performance satisfactory and love the wonderful design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 235 reviews
  • Rated 4 out of 5 stars

    Helps pain

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps ease the aches in pain in neck. Decently priced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We already had one and my son liked it so much we sent him one for his birthday. It gets quite hot so be careful! It's great for a stiff neck or shoulders!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Better than a heating pad!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a Christmas gift for a teenager and they loved it! She plays soccer like a beast and this is perfect to relax and decompress.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best heated pad. It’s weighed so it stays in place. I love it. I’m buying another

    I would recommend this to a friend
  • Pros mentioned:
    Design, Heating performance

    Rated 5 out of 5 stars

    Truely Therapeutic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love its wonderful design enabling me to rest it on my shoulders and provide a cooling or heating effect.

    I would recommend this to a friend
  • Pros mentioned:
    Scent

    Rated 5 out of 5 stars

    Neck wrap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I heated it up in microwave and wrap it on my neck and shoulders. It helps with ache and pains. The lavender scent is very calming.

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance, Weight
    Best Buy Employee

    Rated 5 out of 5 stars

    Feels good & smells good

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps relax by putting a bit of distributed weight. Has a cooling effect - otherwise can be heated in the microwave

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Nice for stress relief

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hold stress in my shoulders and having that weight to make them less tense is wonderful. Was hoping it would be something that heats up on it's own and makes me nervous having to heat it up in the microwave.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Wonderful For Sore Neck and Shoulders

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say is if you have neck and shoulder issues this is the product for you. It is wonderful and I use it both Hot and Cold. The lavender scent is nice and subtle and not overwhelming as I have found some to be. It is also very comfortable and the section that lays on the upper neck is magic.

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance, Scent

    Rated 5 out of 5 stars

    Easy to wear hot or cold

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed something for my neck injuries and this perfect. Easy to warm or freeze for relief and the lavender scent is so calming.

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 5 out of 5 stars

    Worth the low price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have for any person that works out or simply has aches and pains. For far less than the cost of PT or even a chiropractor over time, this warm wrap helps work the kinks and knots out while you simply chill! Spend the money … it’s well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my sister in law. She loves it! We both suffer from neck, shoulder and back pain. Works wonders!

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 3 out of 5 stars

    Good for neck pain

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very good…heats evenly and relaxes muscles. I would definitely recommend this product for neck pain.

    I would recommend this to a friend
    • Brand response from MS Customer Service
      Posted .

      We really appreciate you sharing your experience with our Sharper Image Heated Neck and Shoulder Aromatherapy Wrap. What you share helps us ensure we're maintaining the quality of our products and the satisfaction of our customers, so if there's anything we can do to make your experience even better, let us know by contacting 1-800-374-2744 or fill out a form at https://mscustomercare.com/.

  • Rated 4 out of 5 stars

    Good product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good product. I was pleased with the cost. However, it would be a bit. Enter if it was able to hold the heat longer. I guess it is worth it for the price. I would only recommend it you need temporary relief.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Heating pad

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding for shoulder pain after a long day of work,..............

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Head shoulders neck and toes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great and flexible to use even at work everyday. It help with my aches and pains.

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 4 out of 5 stars

    Neck heatin pad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good just place the pad in the microwave for 2 to 3 minutes. Stat hot for about 5 to 10 minutes. Great to use before neck exercise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great item for the price , it works hot and cold , it is great !!

    I would recommend this to a friend
  • Pros mentioned:
    Scent

    Rated 5 out of 5 stars

    Works very well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This neck and shoulder wrap Works very well. smells good too

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Relaxing

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, i like this, is very relaxing and in the winter season keep you warm

    I would recommend this to a friend
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