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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 248 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers are delighted by the Heated Neck and Shoulder Aromatherapy Wrap, Lavender Scented Hot/Cold. The calming lavender scent, comfortable feel, and the great weighted aspect are particularly appreciated. Users also find the heating performance satisfactory and love the wonderful design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 248 reviews
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hope non of you has no pain in your neck to buy this, but if you do that's very helpful and it worth the price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very Disappointed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sad to find out that it doesn’t hold the cold for very long. My microwave is more powerful than what the directions say I can use, do I can’t use it for heat. Very disappointed!!

    No, I would not recommend this to a friend
    • Brand response from MS Customer Service
      Posted .

      Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure you're satisfied with your purchase, so please feel free to reach out to our team at 1-800-374-2744 or fill out a form at https://mscustomercare.com/ if there's anything we can do to assist.

  • Rated 4 out of 5 stars

    Heating pad for neck and shoulders

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty good but I just wish it was a little hotter when I heat it up ! I did get on sale so it was worth it !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for someone with back pain and he says he likes it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ever heating pad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have three of them and tell everyone where I got them

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Amazing

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my grandma and she loves it. Litteraly helps her so much.

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 4 out of 5 stars

    Great for Sore Neck & Shoulders

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very heavy. Great for shoulder and neck pain. It’s a bit hard to store away. Heat feels great on sore neck & shoulders.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warm

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This neck and shoulder is excellent. Put it in the microwave for a couple of minutes and it is ready to be used.

    I would recommend this to a friend
  • Pros mentioned:
    Scent

    Rated 3 out of 5 stars

    Doesn't stay hot for long..

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the smell of this product. The only downside is I wish I knew it was microwaveable. I should've read the product details. My understanding was that it was a electronic heat pad. It stays hot for only about 1-2 minute then it's cold again. The only thing I love about it is the smell and the bag it comes with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really helps reduce the tension in my neck and shoulders. The scent of lavender is very relaxing. The first time I used it, I was able to relax and fall asleep easily.

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing slaps. I got this for my wife, and let’s just thing got hot.. her neck because it works so well. Duh

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is fantastic to pain and relax my neck

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Wonderful

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps the neck since i have neck issues, and very relaxing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice gift

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice heat a little heavy for mey daughter but overall good

    I would recommend this to a friend
  • Pros mentioned:
    Scent

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife has tightness in her this helped . Works great and smells good too

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 5 out of 5 stars

    Heat Pad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works phenomenally, exactly as described. Used currently as a heating pad for muscular tension

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Relief in areas hard to reach

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works well. I get relief in areas are hard to reach. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product and Well made.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this neck and shoulder weighted warmer. It helps relieve minor aches so well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharp shoulder/neck wrap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This shoulder and neck wrap was what I ordered and expected. Great price snd fast delivery.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    pain in the neck

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product is very nice it really helps with shoulder pain and headaches

    I would recommend this to a friend
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