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Customer Ratings & Reviews

Your price for this item is $19.99

Customer reviews

Rating 4.3 out of 5 stars with 238 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers are delighted by the Heated Neck and Shoulder Aromatherapy Wrap, Lavender Scented Hot/Cold. The calming lavender scent, comfortable feel, and the great weighted aspect are particularly appreciated. Users also find the heating performance satisfactory and love the wonderful design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 238 reviews
  • Pros mentioned:
    Heating performance

    Rated 5 out of 5 stars

    Use the heat works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not tried the Cold. The Heat works great. Would recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Message

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like helps relax the tention in my neck and easy to work with

    I would recommend this to a friend
  • Pros mentioned:
    Scent

    Rated 5 out of 5 stars

    Very simple and easy to use!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for using before massage, smells nice and holds heat well! haven’t used for cold therapy yet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ben franklin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    item is very well built and has been very useful in those times when relief in shoulder areas are required.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yeah it makes my neck feel nice, very nice! Woohoo!!!

    I would recommend this to a friend
  • Pros mentioned:
    Scent

    Rated 5 out of 5 stars

    Heat Pad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smells great. Easy to use. Treats sore muscles. It lasts an average 10-15min at a time.

    I would recommend this to a friend
  • Pros mentioned:
    Scent

    Rated 5 out of 5 stars

    Heated shoulder pad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smells go and very useful. Compact when not in use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my new aromatherapy for my back

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is amazing and easy to use. Hot and cold options.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfect warming wrap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This warm wrap is just perfect for my neck and shoulders.

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well heats fine and sets well on the neck!!!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Smells great!!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy, simple to you and it does it's job what else could you ask for!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for any one who experiences pain in the neck and shoulder!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't stay warm for very long

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After heating it up in the microwave for 2 minutes, it stays warm while kn your shoulders for only a few minutes.

    No, I would not recommend this to a friend
    • Brand response from MS Customer Service
      Posted .

      Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure you're satisfied with your purchase, so please feel free to reach out to our team at 1-800-374-2744 or fill out a form at https://mscustomercare.com/ if there's anything we can do to assist.

  • Rated 5 out of 5 stars

    Relaxation…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicely weighted and easy to warm. Great purchase, great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this product. It is very easy to use. The instructions are clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, it has helped me with my back pain. I am very, very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Scent

    Rated 5 out of 5 stars

    Relaxing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and look perfect for so relaxation an smell nice

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Heating and ice pad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly around the neck and shoulder quite comfortable the only negative thing is it doesn't stay cold that long

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 3 out of 5 stars

    Not exactly what I thought I was getting

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not exactly what I thought I was getting but it does help with shoulder pain. It works better with heat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’ve purchased this six times ;)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say. This little heating pad, warms up quickly in the microwave, feels great in my sore shoulders and neck, is easy to store and pack, and makes a great gift. I love it, and so does everyone I’ve given it to. Three thumbs up!

    I would recommend this to a friend