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Customer Ratings & Reviews

$19.99

Customer reviews

Rating 4.4 out of 5 stars with 248 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers are delighted by the Heated Neck and Shoulder Aromatherapy Wrap, Lavender Scented Hot/Cold. The calming lavender scent, comfortable feel, and the great weighted aspect are particularly appreciated. Users also find the heating performance satisfactory and love the wonderful design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 248 reviews
  • Rated 5 out of 5 stars

    Relaxation…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicely weighted and easy to warm. Great purchase, great price.

    I would recommend this to a friend
  • Pros mentioned:
    Scent

    Rated 5 out of 5 stars

    Relaxing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and look perfect for so relaxation an smell nice

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ineffective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can see why it was so in sale. Sadly it doesn’t warm up very much and it doesn’t hold the heat that long and that was the main reason I bought it.

    No, I would not recommend this to a friend
    • Brand response from MS Customer Service
      Posted .

      Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure you're satisfied with your purchase, so please feel free to reach out to our team at 1-800-374-2744 or fill out a form at https://mscustomercare.com/ if there's anything we can do to assist.

  • Best Buy Employee

    Rated 5 out of 5 stars

    Smells great!!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy, simple to you and it does it's job what else could you ask for!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Heating and ice pad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly around the neck and shoulder quite comfortable the only negative thing is it doesn't stay cold that long

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this product. It is very easy to use. The instructions are clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, it has helped me with my back pain. I am very, very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’ve purchased this six times ;)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say. This little heating pad, warms up quickly in the microwave, feels great in my sore shoulders and neck, is easy to store and pack, and makes a great gift. I love it, and so does everyone I’ve given it to. Three thumbs up!

    I would recommend this to a friend
  • Pros mentioned:
    Heating performance

    Rated 3 out of 5 stars

    Not exactly what I thought I was getting

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not exactly what I thought I was getting but it does help with shoulder pain. It works better with heat

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't stay warm for very long

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After heating it up in the microwave for 2 minutes, it stays warm while kn your shoulders for only a few minutes.

    No, I would not recommend this to a friend
    • Brand response from MS Customer Service
      Posted .

      Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure you're satisfied with your purchase, so please feel free to reach out to our team at 1-800-374-2744 or fill out a form at https://mscustomercare.com/ if there's anything we can do to assist.

  • Rated 3 out of 5 stars

    Ok for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable on the shoulder but loses heat fast. It's just ok for the price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Heating shoulder pad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pretty much satisfied with the out come I have seen has pretty good review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, worth price. I bought it for my dad and he loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Calming

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this all the time if I have a tension headache, anxiety, or can’t sleep. It works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Neck healer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little heavier than anticipated but still good. Its just sort of tuff to lay down with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shiatsu neck and back pain reliever styled in the

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautifully designed excellent quality. Although it's for pain problems.It helps me psychologically.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Value for money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some shoulder stiffness when I bought this and a week after use I can see major improvements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hot or cold

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it during Black Friday. Extremely great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heated Neck Wrap

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful quality product - highly recommend! There was a delay of shipment to the store for pickup, but well worth the wait.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very good and really helps a lot. I havent tried hot, but just using it like that works great.

    I would recommend this to a friend