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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 14 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-14 of 14 reviews
  • Rated 5 out of 5 stars

    Sharper Image real touch shiatsu massage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this a couple weeks ago. It is amazing. It works your sore muscles. It feels great has a heat and button on it. Thank you for such a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this she worka from home, great massager

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing. Works on my neck every time. Comfortable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well, a little awkward to wear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my dad who has bad arthitis and pain in his shoulders and neck. It massages well and the cordless aspect is a big plus. Ita little awkward to wear and isnt really made for lounging and using.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Love this massager

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works really good on your back especially if u have knots or back problems

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Massage you only have to pay once

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Massage that you only have to pay once and it keeps on giving love it

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 2 out of 5 stars

    Not so good massage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great idea, not a great product Massage function worked well but didn’t fit and didn’t stay in place for decent massage Unfortunately had to return it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This really helps with all sore areas, the neck, shoulders, lower back and I even used it on my knee.

    I would recommend this to a friend
  • Pros mentioned:
    Massage quality

    Rated 5 out of 5 stars

    Brown review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great just have to move around back and neck but massages great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Back and Neck massager

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good unit. Easy to use. Unit was available within timeframe. Easy pickup

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, it does the job relaxing my back muscles and neck area.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Massager

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The massager works well and kneads the sore areas.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very hard to turn on. Takes almost 5 minutes to get it to work. Very disappointed..... When you can get it to work it is great but very hard to turn on...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very small doesn’t fit maybe a child not happy wasting money

    No, I would not recommend this to a friend
    • Brand response from MS Customer Service
      Posted .

      We're sorry to hear that the Sharper Image Realtouch Shiatsu Massager did not meet your expectations in size and comfort. We aim to provide products that deliver value and satisfaction to all of our customers, and we regret that this was not your experience. Your feedback is important to us and will be taken into consideration for future product design. For any further assistance, our customer service team would be happy to help at 1-800-374-2744 or through our online form at https://mscustomercare.com/.

  • Customer reviews from MSBrands

    User rating, 4.7 out of 5 stars with 68 reviews on MSBrands.

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